I have been a customer of Peters papers for a while now and they never disappoint. The quality of their stationery products is exceptional and the prices are affordable. The customer service team is also very friendly and helpful. I highly recommend them.
What reviewers say about Peters papers
What is Peters papers?
Peters Papers is South Africa's largest paper merchant, founded in 1963 by Ronnie Peters. It sources and imports paper products from mills globally to serve printing, packaging, and general stationery needs. The company operates through an extensive national distribution network with warehouses across the country and a dedicated fleet of delivery vehicles.
What specific products and services do they offer?
The business offers an unrivalled range of paper and packaging products, including printing materials like plates, blankets, and inks. They provide in-house conversion services to cut paper reels into specific customer specifications. Their product selection covers various GSMs, sizes, colours, and finishes suitable for different applications.
Which areas and countries do they serve?
Peters Papers serves customers throughout South Africa, including a full-owned subsidiary for the Namibian market. They distribute upwards of 120,000 tons of paper and board annually to more than 10,000 customers. Their national network includes over 42,000 square meters of warehouse space and 80 delivery vehicles.
How long has the business existed and where are they located?
The company has been operating since 1963, making it over 60 years old. They have built an unparalleled distribution and delivery network criss-crossing the nation. Their head office is in Johannesburg, with sales branches in Durban, Cape Town, and Port Elizabeth.
How can a customer place an order?
Customers can order directly through their website or by contacting their expert sales team. They offer same-day delivery throughout South Africa to ensure customers get products when needed. The ordering process is described as smooth by multiple reviewers.
What are their key delivery and service features?
The business is known for offering same-day delivery and rapid turnaround times. Their extensive storage and delivery network enables them to source and deliver paper products at scale. They also provide expert advice to help customers select the optimal paper product for their requirements.
What do reviewers most frequently praise?
Reviewers consistently praise the exceptional quality of stationery products and the affordability of prices. Many customers highlight the friendly and helpful nature of the customer service team. The wide range of options available is also frequently mentioned as a positive factor.
What are the most common complaints from reviewers?
Some reviewers noted that the customer service experience was not always great, with one mentioning a lack of responsiveness. Another reviewer suggested that having more variety in the product selection would be an improvement. These complaints are balanced against the overall positive feedback.
What is the current rating and review history?
The Trustburn listing shows a rating of 4.1 out of 5 stars from 12 reviews. The reviews span from early 2023 to late 2023, with a mix of 5-star, 4-star, and 3-star ratings. The majority of the feedback leans towards high satisfaction with product quality and service.
How do they source their materials?
The company sources materials from around the world to ensure a consistent and diverse supply of high-quality products. They have developed close working relationships with paper mills globally to secure the finest paper products. This global sourcing strategy supports their ability to meet varied customer needs.
What additional services do they provide for clients?
Peters Papers offers an extensive range of premium products and services to customers throughout Africa. They provide options for importing on behalf of customers, managing shipping and customs. Their warehousing capacity allows them to stock and supply an unrivalled range of specialised items.
What specific product customization options are available?
The business uses a comprehensive range of GSMs, sizes, colours, and finishes to meet specific application needs. They also offer an in-house conversion process to tailor paper reels to customer specifications. This flexibility ensures they can deliver the precise product required for any job.
How does their infrastructure support their operations?
The company's focus is truly countrywide, with a dedicated fleet of delivery vehicles supporting their operations. They have built a national distribution network that distributes paper products efficiently. Their commitment extends beyond South Africa to supply customers throughout Africa.
What does the business claim makes it unique?
The website states that they are the nation's paper merchant, sourcing the world's finest products. They emphasize their expert sales team's role in ensuring customers get the perfect product. Their massive warehousing and distribution network is highlighted as a key differentiator.
Where are their main operational centers?
The company has a presence in multiple cities including Johannesburg, Cape Town, Durban, and Port Elizabeth. They also operate in Namibia through a full-owned subsidiary. Their contact information is available for each of these major locations.
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I recently bought some stationery supplies online. The website had a good selection of products and the ordering process was smooth. The items arrived on time and were as described. However, I did not have a great experience with their customer service. Overall, an okay experience.
I recently purchased some stationery items from Peters papers. The ordering process was smooth and the items arrived on time. The quality of the products was good and the prices were reasonable. The website was easy to navigate. Overall, a positive experience.
I recently purchased some stationery items from a website. The products were of good quality and arrived in a timely manner. The prices were reasonable as well. I would recommend this website to others looking for stationery supplies. The only improvement I would suggest is to have more variety in their product selection.
I am very satisfied with the products I received from Peters papers. The quality is top-notch and the prices are reasonable. I will definitely recommend them to my friends and family. The customer service was also excellent, they were helpful and prompt in answering my queries. Overall, a great experience.
๐ Peters papers is my go-to stationery store. The variety of products they offer is amazing. The quality is top-notch and the prices are unbeatable. The customer service team is always ready to assist with any queries. I am a happy and loyal customer.
โจ I am extremely happy with my purchase from Peters papers. The quality of the stationery items is beyond my expectations. The prices are also very reasonable. The customer service team was helpful and responsive. I will definitely be a repeat customer. Thank you! โจ
I have been a loyal customer of Peters papers for several years now and I have always been impressed with their products and service. The quality of their stationery items is outstanding and the prices are reasonable. The customer support team is also very friendly and responsive. I highly recommend them.
๐ Peters papers is my favorite place to buy stationery items. The quality of their products is exceptional and the prices are affordable. I love the wide range of options available and the customer service team is always ready to assist. Highly recommended! ๐
๐ I love shopping at Peters papers! They have such a wide range of stationery products to choose from. The quality is amazing and the prices are very competitive. The customer service team is also very helpful. I have never been disappointed with my purchases from them. Keep up the good work! ๐
I have been ordering stationery supplies from Peters papers for a while now and I am always satisfied with their products. The quality is excellent and the prices are affordable. The customer service team is also very responsive and helpful. Highly recommended.
I recently made a purchase from a stationery website. The product quality was good and the prices were reasonable. The website was easy to use and navigate. The items arrived on time as well. However, I did not have a great experience with their customer service. Overall, an average experience.
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- Website
- peterspapers.co.za
- Categories
- Paper & forest products