I had a great experience with Pass24 Online. The customer service was excellent and they were very helpful in assisting me with my inquiries. The website is user-friendly and easy to navigate. I highly recommend Pass24 Online for all your needs!
Questions about Pass24 Online
What is Pass24 Online?
Pass24 Online is a cloud-based access control platform developed by ООО «ОНВИ Сервис», which is part of the ЛАНИТ group and has been operating since 2016. The system includes products like PASS24.control, PASS24.auto, and PASS24.key, and it is included in the Unified Register of Russian Software. It features a mobile bureau for passes, license plate recognition, and digital keys, all managed through a single cloud architecture with servers located in Russia.
What are the pricing plans and discounts?
The platform offers monthly plans starting at 10,990 ₽ per month for the Basic tier, with a 10% discount when paying annually. The Standard plan costs 14,990 ₽/month, the Professional plan is 24,990 ₽/month, and the Multi-object plan starts at 48,990 ₽/month. A special promotion offers PASS24.auto and two PAK Light cameras for 1 ₽ instead of 300,000 ₽ if you subscribe for six months in advance.
How can I start using the service or book a demo?
Users can try the service for free for 14 days without any commitment. To get started, you can request a free calculation by answering a few questions about your points of access and integrations, or book a 15-minute demo directly on the website. The deployment process is designed to take only one hour, and training is included at no extra cost.
What integrations and technologies does the platform support?
The system integrates with major security and video systems such as Trassir, Ivideon, Sigur, Dahua, Automarshal, and Yandex Alice. It also provides open APIs for connecting custom systems and supports license plate recognition (LPR) with up to 98% accuracy in good conditions. The mobile app allows guests to receive QR codes via messengers without needing to install a separate application.
How does the customer support and response time work?
Support is available via email and a dedicated phone line for Professional and Multi-object plans, with a commitment to respond within two hours during working hours (Monday to Friday, 9:00–18:00 MСК). The website also offers a Telegram bot for security teams and REST API access for read/write operations. Users can also download the application or contact the technical support team directly.
What are the main features of the Standard plan?
The Standard plan includes groups of addresses for different building sections, web-based guest pass distribution, and up to 5 access points. It provides 200 guest QR codes per day, 500 SMS per month, and a Telegram bot for security personnel. It also includes read-only REST API access and a chat with support, making it suitable for residential complexes and settlements.
What are the main features of the Professional plan?
The Professional plan adds integration with existing SКУД systems like Sigur and Bolid, as well as license plate recognition when connected. It supports paid entry/exit control, parking quotas, and mass import of residents via Excel or 1С. The plan includes up to 10 access points, 600 guest QR codes daily, and a dedicated support phone number.
What are the main features of the Multi-object plan?
The Multi-object plan is designed for property management companies with multiple sites, offering a unified management dashboard and a centralized resident registry. It includes a common blacklist across all portfolios, cross-object pass routes, and portfolio KPIs for comparing performance. There are no limits on access points or QR codes, and it comes with a dedicated account manager and full API access.
What do reviewers praise most about the service?
Multiple reviewers highlight the user-friendly and intuitive website design, noting that it is easy to navigate and visually appealing. They also consistently praise the excellent and responsive customer service team, which provides prompt assistance and helpful guidance. The range of services offered and the reasonable rates are also frequently mentioned as positive aspects.
What are the common complaints or areas for improvement mentioned by users?
Some users noted that SMS notifications are currently under development and have not yet been fully implemented in all plans. Additionally, the limits for access points, guest QR codes, and SMS are not yet active in the current version. These features are expected to be available in the upcoming new version of the platform.
Where is the company located and what areas does it serve?
The company is based in Moscow, Russia, with an office at Sushëvsky Val, 5, str. 3, office 602. Its services are available nationwide, from Kaliningrad to Vladivostok, serving residential complexes, business centers, logistics centers, and industrial facilities. The legal address is in the Moscow region, and the platform operates with servers located entirely within Russia.
What is the legal and compliance framework of the platform?
The system fully complies with Federal Law No. 152-FZ on personal data protection, ensuring that data processing and storage adhere to Russian legislation. All infrastructure is hosted in Russian data centers, keeping data within the country. The platform is registered in the Unified Register of Russian Software, meeting import substitution requirements.
What specific tools are included in the PAK Light promotion?
The PAK Light promotion offers two license plate recognition cameras for 1 ₽ instead of the standard 300,000 ₽ price when subscribing for six months. This special offer is available as part of the Multi-object plan when paying six months in advance. The cameras are integrated into the PASS24.auto system to automate vehicle access.
What is the process for deploying the system on a new object?
The deployment process is streamlined to take just one hour, with training included in the package. Users can request a free calculation by answering questions about their access points and integration needs. The system is designed to work without on-site servers, allowing management from anywhere via a browser or mobile app.
How can I contact Pass24 Online?
You can reach Pass24 Online by phone at +74953242442 or by e-mail at info@pass24online.ru.
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The Pass24 Online experience was amazing! The website design is very user-friendly and easily accessible. I loved how they implemented emojis throughout the site, which made it more engaging and enjoyable to navigate. The customer service was top-notch as well, always ready to assist and provide prompt responses. Pass24 Online truly exceeded my expectations. 👍
Pass24 Online has been an absolute lifesaver for me. The website is incredibly easy to navigate, and their customer service team is always available to answer any questions. The services they offer are top-notch, and I have never been disappointed. I highly recommend Pass24 Online to anyone in need of their services. 👌
I recently used Pass24 Online and I must say that I am impressed with their service. The website is intuitive and easy to use. I was able to find what I needed quickly and without any hassle. The rates were competitive, and I received great customer support when I had a question. Overall, I had a positive experience and would recommend Pass24 Online to others.
I recently used an online service for my needs and it was a pleasant experience. The website was easy to navigate and provided all the necessary information. The customer support was helpful and assisted me promptly. I would recommend this service to others looking for a hassle-free experience.
The service provided by Pass24 Online was exceptional. Their website was user-friendly and easy to navigate. All my queries were promptly addressed by their excellent customer service team. I was also impressed by the range of services offered. Pass24 Online is definitely my go-to for all my needs. 👌
Pass24 Online exceeded my expectations. The website interface is user-friendly and visually appealing, with cleverly integrated emojis that enhance the experience. The customer service team was courteous and efficient, providing me with all the necessary information. I highly recommend Pass24 Online to anyone in need of their services. 👍
My experience with Pass24 Online has been fantastic. The website is user-friendly, and the customer service team is always ready to assist with any queries. The range of services offered is extensive, and the rates are reasonable. I am extremely satisfied with Pass24 Online and would highly recommend it!
Pass24 Online has been a reliable and efficient service for me. The website is straightforward, making it easy to navigate and find what I need. Their customer support is always helpful and responsive to any questions or issues I may have. Overall, I am satisfied with Pass24 Online's service and would recommend it to others.
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Pass24 Online is a platform for automating access control
- Website
- pass24online.ru
- Phone
- +74953242442
- info@pass24online.ru