This was by far the best experience I've ever had purchasing a vehicle. The class of the staff was impeccable. Ask for Jermaine. He was such a gentlemen, and he gave me the best possible deal he could give me. I felt like I was valued as a customer and that he genuinely wanted me to be pleased. He w...
Beautiful RX350. More bells and whistles than I imaged.
1st time servicing my Lexus here and actually had a great experience. Didn't feel oversold like I normally do and will definitely revisit for any needs.
Thanks Jordan Cole for your professionalism.
Tony & Chris, delivered the Infiniti with the same level of quality and service that one would expect on a new Lexus vehicle. These guys are a great member of the Parkplace Auto team.
Excellent, Professional, Kind, Knowledgeable, Punctual, Informative, and a Customer Service Driven Staff
This transaction was absolutely painless. Quick and straightforward from start to finish! Great experience and I love my new vehicle!
Daniel Moore was the best car sales man I have ever had the pleasure of doing business with. He was not pushy, he remembered me and my wants/needs for a car after a year! He was very patient in explaining all the details of the car that I wanted. He also has a decent sense of humor and very friendly...
Fine folks with a great selection of the used models I was looking for. Sales guy Kevin was easy to work with on the sale. The real showstopper, though, was the training session I just got on my GS 350 from Kawa w the dealership's tech dept. (Yes, these folks have the next best thing to an Apple gen...
I am glad I leased my first Lexus from Park Place Lexus Plano. John Pak, in sales, made my first experience in leasing a vehicle less of a stressful, and more of an enjoyable experience. Jon was knowledgeable, friendly, and most of all not pushy. His love of the product that he was selling sold me o...
Overall a great experience in buying a vehicle from here. Totally satisfied.
I did not expect for my experience to be as pleasant...David Gilmour never pressured me, walked me through my paperwork, and let me know I could stop at any moment if I felt something was not right. It was a weekend and although I was approved before walking in the door...I still was not sure. Can...
Jimmy is an old friend and we have purchased 5 cars from him as a family each experience has been great, he and Parkplace have gone above and beyond.
Fantastic sales experience. No pressure and so fast and easy. They had the exact car that I wanted at a very fair and competitive price. The dealership itself is a beautiful space and the staff very welcoming and courteous. Our sales associate, Darren Wagoner, was extremely responsive and a joy to w...
Incredible service! Picked up a new car yesterday and it was such an easy process! I loved the customer service and the anticipated customer service with keeping my new car in amazing condition! Erin was my sales person and i loved working with her!
Our sales manager was Paul Kim. Awesome experience! We have bought several cars from Park Place Lexus Grapevine and have never been treated the way Paul worked with us and making us feel very comfortable about our purchase. Yes we pushed back on a couple of things, but Paul was persistent, explai...
I love this dealership. The workers here are very kind, and the complimentary snacks are great too.
My wife and I started looking to replace our 12 year-old Lexus with a newer one about a year ago. We started working with Roger Burton who was very patient as we worked through all the questions and concerns that we had. He never once tried to pressure us into making a quicker decision. We finall...
Brett Stein was able to find the car I wanted. It was a hard to find car, but he made it happen. He made the paper process easy. It all was a pleasant experience.
So friendly and they give you their experience and advice
Viktor is awesome! He really does know his cars! Second time we have used him & our second RX350 from Park Place!! Thank you Park Place
easy and efficient process for buying a used car. great quality and good value.
Tony is friendly, compassionate and considerate. He is focused on delivering customer service and earning your trust than the commission. Bought a Lexus with Tony and plan to go back in next few weeks for wife's car.Made car buying easy and stress free. Thank you, Tony
The experts sales staff made it an EXCELLENCE EXPERIENCE
I was scheduled to have my car serviced on yesterday. After waiting 3 hours for a simple service and advising my serviceman that I couldn t wait any longer, my car was finally returned unwashed with a strong odor and filthy floor mats. I will definitely return to Sewell for my service needs.
Park Place Lexus knows how to do customer service right! They are very thorough covering all the details and their service is very personalized. I just bought my tenth Lexus from Park Place.
Been here twice, will not go back. Poor service and long waits.
Very good car buying experience with Pat Vannozzi as my salesman.
This is my 2nd RX350 from Park Place and I couldn't be happier. Jimmy Bryan walked me through all the technology components on the first one and his knowledge, openness and honesty were the major reason I originally bought from Park Place. When it was time to trade for a new car, of course I went ...
I was not planning to purchase a vehicle today, but I could not pass up the deal offered to me. Parker Thomas was great to work with and made the process seamless. I love my new UX200. Awesome!
Pre-owned dept says they want to buy my car for a good price-10% above market. Turns out they were lying when they came back with a super low offer - about 30% below market. Waste of my time and unprofessional- feel like they were trying to scam me instead.
Blake is an awesome salesperson. Very compassionate when I had to trade in my mother's car. She passed in February. I bought my first car from him in 2016 and he stayed in touch the whole term of my lease just to check in.
This is our third car experience with Park Place Lexus and it gets better every time. We essentially negotiated by email and a fair price was agreed upon although I changed my mind to another car. No high pressure sales, but instead an easy, efficient experience. Again we agreed on a fair price. D...
Really the best place to buy a car. We did 3 leases with Mike McAllister, he is beyond awesome! I mean really awesome. Not wasting time, really knows how to get business in genuinely, knowledgeable and kind, patient! Knows credit score, knows to give you a right fair price (they need to make $$$ as ...
I have always dreaded going to car dealers and when I found myself in a position lately to have to do so again, I was recommended to Park Place Lexus by my boyfriend. He had dealt with them in the past and had wonderful experience with them and the Lexus he still drives. It was all a very easy an...
THE SERVICE DEPARTMENT NEEDS TO WORK ON COSTUMER SERVICE!! I called in asking a simple question about my warranty a Mexican/Latino Gentleman kept putting me on hold and transferring me. After 45m I gave up!
Fast, Friendly and curtious. Can not recomend a better place to get a new Lexus.
Amazing car buying experience! Knowledgeable staff, knew my parameters financially and was able to find the car for me!
Kelli Hansen provided outstanding customer service. This was my first purchase at a Lexus dealership and I could not imagine going anywhere else after the service Kelli provided. I went in to the dealership after work and she had a beverage and snacks waiting for me. After a long day at work and no ...
Parker was great, no hassle and he really helped work a great deal for me! The service continues even after the purchase I have been able to reach him and resolve any questions or issues I may have. It is feeling like first class service through every process.
Great dealership was very easy to work with. I worked directly and solely with Steven Wedderburn and we came to a great price fast and easy with no hassle. One of the best experiences I've had buying a car - this was my 14th purchase!
My husband and I recently purchased a 19 Lexus RX350 from Brett Stein. Our experience with Brett from start to finish was phenomenal. Cannot recommend Brett enough. Smooth process with superb service.
Great experience - efficient, clean, friendly, loan car and polite, genuine service. Can't beat it!
My wife and I purchased a 2015 RX350 today from Park Place Lexus... Outstanding buying experience working with Greg Ebenholtz... nothing but 1st class... Also I would like to say that during the past 4 years I have received exceptional service from Steve Spade in the service department... helping m...
This place was a big fail, didn t let me negotiate, didn t let me have the car checked up at my mechanic, Chris the manager was insanely shady in relation to selling cars.
All we can say is if you want red carpet treatment please go to Park Place Lexus! We had an amazing consultant named Herb Simonsen . From the moment he answered that phone (Memorial day) we knew we had to go on over to Plano and see what they had to offer .
Herb was friendly and hospitable from t...
Phenomenal customer service. Dean was our sales rep and provided a top notch experience.
Darren Wagoner was a true gentleman and wasn t pushy at all. In the end he helped us get what we wanted at the price we were comfortable with. Hopefully this will be the start of a good relationship with Park Place Lexus.
A few months ago I bought a NX 200t from Herb this was an exceptional experience for me, loved everything about it. Due to that fact I decided to go back there for maintenance I figured their service would be comparable to what Herb offered. Bad idea, brought it for the first service, I waited 9 d...
Our salesman was Scott Cram and he did a great job for us. We have dealt exclusively with Park Place Lexus since we moved back to the Dallas area 8 years ago and have been extremely satisfied with our experience there. The service is great and they treat you like royalty. We would recommend them ...
I have been doing business (purchase of new cars and service work) with Park Place for many years, and I have always found them to be pleasant and fair.Their new facility is beautiful and very customer centered. I recommend them without hesitation.My new car sales rep, Carl Keith is fantastic!
Eric was extremely kind and straight forward. He was honest and polite. We test drove, negotiated, and purchased our car in an hour and a half. We couldn t be happier with our experience. We will definitely refer others to this dealership and only buy from here in the future. Thanks again Eric!
I can see sales reps 3 of them lounging around but none are available apparently, if I believe the reception desk, to discuss used lexuses.
Pretty shoddy place - not wanting to talk but the next person got a sales rep. Walked away to another
Mr. Brett Stein was very helpful to explain to my wife and I every detail, and to ensure that we got the absolute best deal. Not only that, he was extremely particular to get us into the car that we wanted.
Cudos to Park Place LEXUS for hiring retaining the right people.
I have been a loyal Park Place Lexus Plano customer since 1998. I purchased my first Lexus GS and then I changed to the RX model and started leasing my automobiles thereafter. I believe the 2015 RX that I recently acquired on my 50th birthday is my 6th Lexus from Park Place. Obviously, I love dri...
Buying my ES 350 was the easiest and most pain-free car buying experience, ever. Thanks to Brian Kaminsky for such a breeze of a process. Love my new car!!
Fantastic super profesional and effective
Kelli Hansen made me feel so welcome right away and worked with me to get the best deal
I would recommend her to any one thats a first time buyer.
The service experience here can be wonderful or awful. It depends on who's assigned. My 67 year old mother came back this afternoon with knots in her stomach after feeling pressured and taken advantage of by one of the service agents to spend hundreds of dollars on repairs. Regardless of whether tho...
Wonderful Sales Rep. and Experience with Parker - great gentleman. Never felt pressured to buy a car, or walk out of dealership. We even told Sales Rep. we would be back, work-out final numbers so we could get the kids lunch / Dinner. They were more than generous with offer of trade-in and able to w...
They worked with me on price and I was out with a car in 2 hours.
Tanner Mraz completely, 180 degree, rewrote our experience with Park Place. We had a poor experience a few years ago, and my wife said she'd rather drive to Fort Worth to buy again, but the other day she said that Tanner completely rewrote her experience with Park Place and the next time she's in t...
Good place to buy Lexus, good dealership place for all your criteria. Lexus is one of the best car in the world. Highly recommend.
This place is much better
Daniel Moore! Get a Lexus from him, you will never go wrong! He is the best salesman I have ever met. My experience in getting the 2019 Lexus RX350 with Daniel was so pleasant! Not too talkative, good price, helps you understand more about your car, gentle man, best person to go for your concerns an...
Naseem Mushtaq is the greatest!!! He really looked out for me with this purchase. He was very attentive to my needs and knew exactly the vehicle I was searching for and came up with the best deal for me.
I just got my pre-owned Mazda 3 2012 from Lexus Park Place Plano and absolutely happy with the car!!! I highly recommend Hugo Garita ( Sales Experience Manager)- he assisted me throughout the whole car purchasing process from the very moment I walked in the dealership till the end when I got the ke...
Jason Huber is great!! Everything was done well from initial contact through delivery.
We have been customers of Park Place maintenance since 2003 and we are very happy to continue with our new NX!
Avoid Mark Elmore in service!! He is arrogant and rude. Make sure you ask for someone else!
Absolutely the best car buying experience. Park Place sold me a RX350 in 2019 and now they've sold me a 2021! Gabriel Delgado was an absolute gem of a salesman! Gabriel is very knowledgeable and helpful. The entire process was seamless and stress free.
It was a perfect car buying experience. Jason Huber of Park Place was professional, informative, and efficient, as was the whole Park Place experience. Truly exceptional.
Don Mitchell is an all-around friendly guy who listened to what we wanted and didn t try to up-sell up to something we would regret later. He gave us exactly what we wanted with a great price. He was knowledgeable and professional and I hope we get the opportunity to work with him again!!
Viktor was amazing. Every step of the process was efficient and painless!
Incredible service!! I know it can be pricey to take your car to a dealer to get anything done, but the experience my husband and I have had over the years has been top notch and honest.
Carl is a pleasure to work with. This is the second car we purchase from him and we will be back in the future.
Car wash is terrible, it is clear that the folks they have washing cars could care less! Don't take your car there expecting it to get cleaned, it is not going to happen.
Great service. They treat you with respect and want you to be satisfied with what they do. That's how you run a business and thrive.
I have been a very satisfied Cadillac owner for 25 years with what I thought was the best dealership in the DFW Metroplex until May 3rd, when I purchased a Park Place Lexus. What a tremendous experience it has been!
After my CTS was totaled, I started researching cars through Consumers Report an...
Excellent service. Went the extra mile to make the deal work for me.
They are very professional and tried to make good deals. It was really good experience.
After buying a car at another dealership in February I decided to try Park Place because of the inventory and location this time. I was pleasantly surprised at how professional, efficient and transparent they are. I would recommend this dealership to anyone without hesitation. Oh, I did and she boug...
As usual Park Place Lexus, Jon Pak and Sergio exceeded my expectations. I will continue to do business with them should I need another Lexus...
I just purchased my 2nd car from Park Place Lexus. My sales rep is Darren Smith and between he and the Park Place establishment I have never had a more pleasant and successful car buying experience. They go way above and beyond to get you the best deal for you and your lifestyle and they have s...
Best experience I ve ever had with buying a car. It was so easy I will never go with any car but Lexus in the future. Blake was very helpful!
Carl did a great job with this transaction. He is extremely knowledgeable and helpful. He was assesible the whole time. Carl is very personable and approachable.
My Lexus experience was fantastic. I have purchased several vehicles over the years but this by far was the easiest experience. I highly recommend Jeremy Burden.
Excellent service! Isiah was a pleasure and went above and beyond to make sure my car service was more than I expected.
My wife and I came into the location on a scheduled appointment. I walk in and say this particular salesmen name that I had an appointment with. My wife notices the man walks away and tells his assistant he was busy. I hate to say this he maybe saw me being African American ( flat brim ball cap) a...
I stopped by Park Place Lexus Plano on 12/21/19 about an hour before closing. Being mindful of the time and the holidays, I expected to look at a specific car I had in mind and take a test drive but then come back the following week to complete the transaction. Dorothy Robinson was the Sales Exper...
Wonderful dealership with exceptional service. Tristan Capehart was attentive with amazing knowledge of the vehicles. No hassle buying and customer experience with no pressure whatsoever.
My Park Place Lexus experience was amazing. This was my first time leasing a vehicle. I worked with Jae Pae. He was incredible! He was thorough about the process and made sure that I felt confident with my purchase. I really appreciated him being patient with me. This was my best experience at any ...
Our advisor was very knowledgeable and helped us select and purchase the perfect vehicle that met both our driving and budget expectations.
I can't believe what happened. I did my homework on the internet and went to Park Place to buy a certified pre-owned 2013 ES350 with navigation package. That car wasn't available on the pre-owned lot so my Sales Representative Jerald Morris got me the exact car I wanted in a brand new 2014 for the p...
Having been a long time service customer of Park Place Lexus Plano, it was an easy decision to visit them when it came time to lease my wife a new car. As a service organization, they had continually demonstrated a level of expertise and customer service that was second to none. And, I'm very plea...