Login or sign up
For business
Average ratingExcellent
5.0/ 5

Based on 1 review

5100%
40%
30%
20%
10%
Ask AI

Questions about Paragon Air

Based on 1 review, listing data and website checks · updated yesterday

What is Paragon Air?

Paragon Air is a Sydney-based family-owned air conditioning specialist established in 2018, offering installation, repairs, and servicing for residential, commercial, and construction projects. They are authorised dealers of residential air conditioning and have completed over 3500 installations. The company operates with a licensed and insured team of over 15 technicians, each certified with at least 5 years of experience.

What specific air conditioning systems and services do they install?

The business provides split systems, multi-split systems, ducted air conditioning, VRV/VRF, and commercial systems. They also handle air conditioning replacements, upgrades, and specific services for apartments and strata living. Their offerings include energy-efficient retrofits and mechanical switch board installations for commercial exhaust fans and range hoods.

How can a new customer get started or book a service?

Customers can start by contacting the team via the phone number 1300 507 892 to book online or request a free, obligation-free quote. For larger systems like ducted air conditioning, an onsite inspection is recommended to ensure accurate pricing and transparent costs with no hidden fees.

What warranties and support guarantees are provided?

The company offers a 5-year labour warranty on all workmanship. They also provide a 24/7 air conditioning repair service for breakdowns. All installations come with full manufacturer warranties and compliant fitting by their expert technicians.

Which areas and property types do they serve?

Paragon Air serves residential homes, offices, shops, warehouses, and commercial spaces across Sydney. They specialize in custom approaches for Sydney's climate, managing full HVAC scopes from plans to handover for construction projects.

Who are the key people behind the business and what is their background?

The founders, Ali Mokdad and Moustafa Mourad, bring over 20 combined years of experience to the business. The team consists of more than 15 highly trained and expert technicians committed to outstanding HVAC solutions and integrity.

What do recent customer reviews say about their service?

According to a Trustburn review from May 2024, a customer praised Ali for being fantastic, quick to respond, and providing several options within just over a day. The business holds a 5 out of 5 rating from 1 review on the platform.

What are the core values and mission of the company?

The team emphasizes transparent communications and pricing as part of their core values. They aim to provide high-quality solutions that fit client needs rather than sales targets, ensuring honest advice and dependable service.

How long does an installation take and what is the supply process?

Most split system installations are completed within one day, while ducted systems may take one to two days depending on the size of the home and complexity. They supply and install quality units from trusted brands to ensure full manufacturer warranty coverage.

What are the pricing policies and quote structures?

The company offers fixed-price quotes with clear, upfront pricing to avoid surprises. They can also install customer-supplied units, though warranty coverage may vary depending on the brand and supplier.

What technologies and features are highlighted in their services?

Their inverter technology adjusts power output to maintain temperature efficiently, reducing energy use and noise. They also provide air quality control by filtering dust, allergens, and pollutants from the air during regular servicing.

What is the overall approach to customer satisfaction?

The business operates with a focus on smooth climate control, recognizing its pivotal role in household and workplace comfort. They are committed to quality assured workmanship and consistent, dependable service delivery.

How do they handle changes and client expectations?

The team is prepared to work with changes to ensure clients get exactly what they are after. They maintain a positive attitude and stay true to their values of integrity, honesty, respect, and responsibility.

How do they handle construction and commercial fit-out projects?

They manage the full HVAC scope on construction sites, coordinating with build programs to deliver on time and ready for occupancy without last-minute scrambles. This includes commercial fit-outs tailored to operating hours and budgets.

How can I contact Paragon Air?

You can reach Paragon Air by phone at 1300507892 or by e-mail at info@paragonaircon.com.au.

AI-generated from reviews on this page. Verify anything important with the company directly.

News

No news yet. This is where the business shares its own updates and press.

Photos

No photos yet. Photos shared by reviewers will show up here.

Widgets

Boost your business trust by displaying a widget on your website — a simple way to convert your visitors into customers.

Get the widget for your site →

About Paragon Air