Very helpful and understanding customer service, got me signed up easily and any issues that came up from my previous supplier they got sorted very quickly. Can only imagine the 1 star reviews are once off's as my experience has been very good and along with plenty of people i know.
Have gas, elec and bins with them and the star rating here doesn't reflect the service I have received over the past 4 years. Customer support has always been friendly and very efficient. Online platform is very easy to use and has all the relevant info available.100% renewable electricity is also a...
Great Customer service! Very friendly and helpful when looking for information, could not recommend them enough! If only every customer care team could be like these.
Stay well clear! Complete rip off. Rubbish customer service.
Was lied to to sign up. Told cheapest on market. Would save x amount. 2 months later price hike followed by another 3 months later.
No the most expensive on the market. Basically got told tough luck by the customer care. Oh and instead of directly informing customers of price hike they think it ad...
Very poor company.
Very upset about the misleading hard sell that was done with my aged mother at her front door.
When I asked sales person to leave they refused to do this.
I had been with Panda for 2 years. However I missed the renewal and called when I received 2 Bill's in the same month for 600euro (gas and electricity). I called to renew my agreement and asked for a rebate or discount for the months passed. The representative while cordial made no attempt to hel...
Very shocked to see the negative comments?! Their customer service is very good all agents are very helpful, polite and cheerful always willing to go above and beyond for me.best service around in my opinion!
Not sure why they re only just below a 3 star rating here. Customer support has always been top notch. Had one billing issue during the two years I ve been with them and they were super quick to sort it out. Would absolutely recommend to a friend.
The same problem I had with this company, I switched to them, after they offered me a good price, 0.13 c/unit, after few months they increased the price price to 0.16 without any contact with me.
Tried singing up 4 times over the last week. Each time I call they tell me they'll "schedule a callback" and then don't call back. By the fourth call they guaranteed me a callback within the hour, and still no one has made any contact. Was coming close to the deadline where the electricity would be ...
5 Star customer service. I have been with Panda for years and have always had great service from them.
Can i Give zero stars?? On the panda power level pay for 2 years , my account is now 500 euro in credit, contacted customer service to ask why they have 500 euro of my money and they didnt care... contract is up in June and will be leaving, Panda is okay for rubbish ...BUT RUBBISH FOR POWER, A...
Very happy with panda power.was with pre-pay power previously.i got my first bill in and it was almost half the price which i was being billed with prepay power.got my bill on time.plus got 50 credit on my waste bins with greenstar.extremly happy.
Stupidly switched to Panda from Airtricity after doing an energy comparison on switcher.ie. As soon as I switched they hiked up their prices so my first bill was more than it ever was with Airtricity. When I questioned it I was told that that they can raise their prices when they want (its in the s...
I tried to sign up for a new connection with Panda Power over a week ago. I did this because Panda Power are my existing supplier in my current house and I wanted to give them the new business. After one email that wasn't answered and then two phone calls that were answered by an overflow service,...
The fact that they use an endangered species to create power is not only cruel but unsustainable.
I have recently switched to Panda Power and from the onset i have found their pricing , customer service and payment options to be excellent. I had and issue with my direct debit which was resolved immediately. I would have no hesitation to recommend Panda Power as an Energy Provider- No Wait times...
Comparing my last 3years bill, panda power is most expensive one than(sse. bord gas.electric Ireland -every two month my E+G bill never over 190. Panda power bill will be around 230 )other company have more welcome bonus than panda power as well. 40by6time=240+extra bonus=nearly 400 pre years.
Shocking company if there was half a Star I would have gone with this.
One Star is too much.
I signed a contract with this company but ended up renting out my house. They charged me 45. Cancellation fee for both Electricity and Gas even though I got my tenant to sign up with them for the year. ...
If I could give zero stars I would - stay far, far away from this company! They sent texts threatening legal action even when our final bill was paid on time (we were switching providers). We requested on numerous occasions for them to stop, they kept blaming the "system" for sending out the wrong t...
Only positive was the website. I found them very expensive after the initial 3 months. Their customer service is like ringing for want of a better word.. The mickey mouse club.
Complete clowns .. Customer service manager Dawn ignorent and completely unhelpful.....at one stage hung up my call .....stay away at all costs
Was contacted by their "Customer care team" to see if I wanted to sign up for another year as my contract is expiring shortly. I told them that I would like to see the terms of the new contract which they emailed to me.
About 5 minutes later I get an email and text confirming that I was signed up f...
It's crystal clear that the company is creating alternative google accounts to provide 5 star ratings with the same statement/comment each time not to mention they only got 1 review on record. I was thinking of switching to this however thankfully did my research.
Also to those stating it's a on...
Been with this company a number of years.I would not recommend them as the level of service I have received is disgraceful.Where do I start-telling lies on billing dates, problems with billing and not being notified when contract up.Staff are generally unhelpful and completely disinterested when you...
We got more then 400 cancellation fees... Never using them again!!
Give you a reasonable unit tariff for 2 to 3 months and then increases cost by over 20% without any notification. When I pulled them on it I was told to read terms and conditions and I would be subject to a 50.00 early termination fee. I payed the 50.00 as it was economically better to switch th...
Really bad customer service , Did not deal with my situation ! I got my gas meter locked and was not informed nor by email nor by post.they said the letter got returned so I did not receive it.they said they tried to contact me on my phone but didn't reach out that was their escuse .I got charged f...
Very Helpful customer service i had an issue with my bill and it was sorted straight away . Highly recommend after being with some of the other electric suppliers. Also great to have my electricity ,gas and waste with the 1 company.
They helped me with my query in a very timely manner. Very helpful. Would recommend to everyone. 5 stars simply is not enough
Received a fake letter from this company pretending they were my current provider when they are not, telling me I need to pay within seven days or my power would be switched off, complete scam of a company. Stay away.
Worst customer service I have ever dealt with. Pure bully s on the end of the phone. I would never recommend using this company for elec at all. They have also put their cost up
Nice to have the three things with one company (gas, electric, bins). Just makes things so much easier. Never had a problem ringing up, always lovely on the phone. Would recommend
Customer service NON-EXISTENT. No RESPECT for customer's direct debit details
Very shocked to see such bad reviews here. I've always been giving such great customer service when dealing with anything and they've always been so helpful! 10/10 guys, keep up the good work.
definitely avoid, lies after lies, deserves no stars
Worst customer experience ever. Tried to switch. Sends a huge amount of estimated bill. Not helpful while contacting customer care.
Was with them 2 years , and after research found another company which was cheaper , they sad what I steel have 1 day left on my contract , what mean I have to pay 100 e fee for changing the company , I ask them to wait that one day , on what they sad no , even after they could offer me better deal ...
One star is way too much! All you can get from this ''company'' is: fake discounts, extremely high prices for electricity and gas, bad customer service. Very first experience when I switched to PANDA POWER was they charged me 74 euro for gas after just one week of usage with explanation ''this is th...
From my experience I would say avoid this company and GO WITH ANY OTHER COMPANY IN IRELAND!
1st: This company swapped over contracts on my electricity account with my permission or signature (while my housemate is largely to blame for telling them he wanted to they never got permission from all o...
One star is too much. Had issues with bills. Stuck with them for an year on a high price. Read find prints before switching. Avoid, avoid and avoid.
if you are expat and do not know about electric company in Ireland ,so .
make sure that, this the most expensive and abusive one in this country
Worst electricity company I have dealt with (I used so far Electric Ireland and Board Gais, did not have issues with them).
But this guys are careless, not organized and it is a nightmare to work with them.
Do not switch to them no matter what.
Shocking Company. Attempted to strong arm there way into a new estate by offering a "free" month to new home owners to reduce the stress of moving. No T&C's provided. When I decided to move before the end of the month, I was issued a bill for the "free" month. When I called to complain, the service ...
Where to start. Moved into a new build and Panda billed me 550 after a month even though I never even signed up with them! When I asked for proof of an agreement they claimed I signed one with the developer of the estate (??!!) and to ask them for the agreement. Really bizarre carry-on. Credit cont...
Strange to read the bad review here. My experience has been great. They switched me over to dual fuel no problem and it's the cheapest on the market . so i'm really happy!!
Abselute low lifes a ladys elec got cut of today as she was in arrears by 300 she paid in full as she was away and she got home and no power for her family she rings them and spoke to don who in turn trys to charge her another 170 for emergency switch bk on even doh she has a child with ashma and ne...
These have cleaned out my bank account more than once, through their own fault,