These people and their service are great - I only needed a consultant when my knowledge wasn't up to par, and I certainly can't blame an internet provider for that. They are human, not robotic, and I don't have to wait on long phone holds to talk to them. Their rates are decent, and the consultant ...
Customer for 6 months, needed a service tech 4 times in 6 months! The service provided is good, but all I heard is that "San Francisco is soooo far away for the service techs to drive", and I never got a response to the last messages I left about my modem overheating and, sure enough, my modem bur...
I had AT&T and other providers in the past and all were mediocre at best. I switched to LMI.net and they deliver. Fastest internet ever (now with optical) and reliable WiFi. If you have a problem they respond immediately and fix it. Great people, great company. Oh yes, best/lowest prices also.
Our business is saving a lot of money with LMI in comparison to what we were paying for AT&T. And the customer services is SOOO much better. I can't tell you how much trouble I had with AT&T. With LMI, I just call or e-mail, and if someone doesn't answer the phone right away, someone calls back v...
I've been an LMI customer for many years. The service has always been reliable, and the staff is excellent. If you believe in buying local, this is a chance to do so. The best part is that if you're having trouble with a piece of gear, you can just walk into their office with it, and they'll help yo...
Fast connection. Good service. Local business. What more could you want?
Terrific Internet service -- speedy, competent people who live and work in Berkeley.
Has dropped to almost no throughput every night from 4-10 for the last two weeks.
Wolnderful company to work with on business and home side.
We pay for the 25mbps plan, and most often the download speed is below 1mbps. Sometimes drops far below to 100-200kbps.
Rather good, never had a problem with them, the Internet very rarely broke down.
Local business, using the Sonic backbone. You're at the mercy of the infrastructure though, so you'll need to also deal with AT&T if there's a problem. Would be much easier if they had 24/7 support, but no dice. Just normal business hours (keep that in mind if you have to cancel service and return e...
Good customer service but I m paying $60+ for 8-10mb DSL. Rip off. DSL is so outdated and cheap. I constantly have to reset my modem.
These guys (and gals) are great. Excellent service and customer support, and 1/2 the price of Xfinity for much higher bandwidth. I've purchased Internet services, both business and personal, from a variety of providers for at least 30 years. LMI is the best I've ever had. And, I can walk into their ...
Been customer for 15 years and they re great. Always helpful if things go wrong which has only been couple times. Locally grown Berkeley business, using solar power too.
Your friendly neighborhood internet service provider... once you deal with these guys, you ll never go back to Comcast, etc
LMi.net is simply the very best. Local, outstanding customer service, and more. Thank you LMi!
Great to have a local server - when something goes wrong there is a real person there within minutes to respond and help out. Highly recommended!
I've been a customer for at least 5 years, and always had great, fast internet service and wi-fi. Any time there has been a problem, it was easy to get a hold of a tech and they helped me solve the issue within minutes over the phone or sent someone out to reposition my dish. It's so refreshing to...
Better than Comcast in the area, it really depends on where you live in relation to their AT&T service, the closer the better. We get a dedicated 1.3Mbps down 0.73 Mbps up where were are at for about $50.00 a month. The Comcast service was spotty at best here might of maxed at 19-21Mbps down 3.5Mbps...
Their customer service is OK (though it's only available during business hours) but their actual internet service is terrible. Well at least their residential DSL is awful. My download speeds routinely drop below 1 MPS, which is unacceptable at any price (much less 55 a month).
Communications became difficult during the heavy rains of a couple of weeks ago. LMI was responsive and got us back on line due to the professional competence and helpfulness of their staffer, Julio, and we are very appreciative.
we were promised 10Mb, but after hooking it up, we get 1Mb to 2Mb. It is horribly slooooooow. Pages with background pictures take half a minute to load, Skype drops calls, can't watch online shows. Awful.
The Internet service is top-notch. When you call with an issue, they answer the phone right here in Berkeley. When you need on-site service, they get somebody out post-haste. They even follow up to make sure everything's okay. The question isn't whether to switch over to these guys, it's why haven't...
Always good customer services! If you come into the office they have cute dogs haning out!
Always helpful when I need it over the phone retrieving password and other questions. I rely on LMI, they're there for me.
7 years with LMI in my life. Y'all are the best. Customer service via phone or email, walk in customer support, reliable service, great price; I am sad our relationship is coming to a (temporary) end. I look forward to coming back when the fiber optics (?), the fast speeds my partner needs are avail...
They claim to give you fast internet!!! But not really, I should be getting 40mps and now under 10mps. This small company cant provide what they advertise. =(
Superior customer service today when an old router failed. Painless phone help, courteous help at the office, plus a quick purchase of a new router. Gold star for the immediate follow up call to confirm that all was well. Three cheers for a local internet provider who employs kind, helpful, patient,...