Ordered an item shown in stock they took payment didnt bother to tell me item was actually not in stock
Would not attempt to order from them again, instead of being able to order from somewhere else im stuck waiting on them. Terrible service
I placed an order on the 26th September 2020 and still hasn't been dispatched.
I called on the 28th September 2020, twice same day, first in the morning waiting nearly 30min to get through but gave up.
I called again at 17:20pm ( same day) was waiting for nearly 20min but this time the guy sai...
Don't bother with this tin pot company, back up service is total appalling, spent 6k plus in less than 12 months, Bought a sound blaster AE-9 that's gone faulty, told me it's my fauly, not willing to even look at the product, 1st of december I bought the product, custmer service agent was a 100% was...
Order 7 items on Tuesday night so they should have been dispatched on Wednesday and they weren't so contacted them on Thursday only to find that 5 of the 7 items were out of stock although they had all been in stock when I ordered them. Luckily the 2 things in stock were the ones I needed (the other...
First Class Customer Service!
When nVidia buried their head in the sand on a recent technical issue OCUK stepped up and put the customer first.
Massive thanks to Gibbo and Bailey - I didn't send my card back for refund but it's fantastic that you recognised the issue and gave me the opportunit...
Order Cancelled by staff without attempt to contact nor any confirmation email sent. Items bought now out of stock and cannot be bought again. Worst shopping experience ever. Will look to buy elsewhere.
After a mistake ordering a component, in light of the circumstances, OC were happy to RMA the part despite it being past the return period.
Item was supposed to be delivered next day (paid extra) still yet to receive items or even a tracking number for them almost 10 days later. Wont be using this company again and advice other people not to!
*Update* after 15 days of waiting they have decided my parcel was lost in the post, they offer...
I been shopping with overclokers for years and never but never been let down by them the best of the best buy with confidence well done overclokers you should be proud keep the good work guys.
3080 launch was a mess across all retailers but these guys (and Scan) were changing prices on the cards during the release. On top of all that they are still taking orders for cards they know they will not be able to provide for the next More
EDIT FOLLOWING FURTHER COMMS WITH BUSINESS:
Excellent Service after a few conversations (high value items in fairness).
All brands are good for buying... We obtain all hardware here for our entire gaming community including competitive machines, and so of course we endorse them....
HOWEVER...
Get place spoke to one of the lads rich, had great customer service nothing was to much for them, would definitely recommend
Ordered a Nitro Concepts S300 Chair with next day delivery (07/06), but after a quick phone call (08/06) there seemed to have been an error with the website (saying it was in-stock) I was given an immediate refund of the delivery charge by Customer services, as now I had to wait over a month for the...
Bought a new GPU and got a free packet of Haribo Tangfastics :D
Was told after spending hours to get the pre order that it is now out of stock and I am now in a que due to amazon payment taking a day to process, they should have done better stock allocation, I expected better.
Great selection of peripherals, monitors and PC systems. Fantastic service and great deals!
In-stock items ordered, premium delivery paid, status stuck as order received - not shipped . Over 3hrs trying to speak to someone before the line went dead. Avoid.
Really helpful guys here. They helped me to select all the parts I needed for my build. I will always come here for my PC needs.
Recently purchased a GTX 1080, they were unable to supply this so offered another card in replacement. it was a lesser card that did flow into some complaint but after speaking to a manager about the situation they have managed to right the wrong, no part refund but did throw a number of games my wa...
I use these guys for pretty much all of my PC purchases and they've never let me down.
Prices are usually the best on the web and the product selection is first class.
Great forum community too.
The shop-front is well signposted when you get onto the industrial estate, but you can't shake the 'should I be here?' feeling. Once you're there, there is plenty of parking, but for a cyclist like myself I had to just chain my bike to the railings and hope for the best.
It took a little while to...
Ordered a leather gaming chair from Overclockers a week ago which they said was in stock. A week later and after ignoring an e-mail I have to post on their customer service forum to get an update which was that they don't even have this in stock and they are waiting to get this from a third party! O...
I purchased a few bits over the years from overclockers and i have not had any issues really and the one or two issues i have had have been rectified within a reasonable timeframe.
They stock everything you may require definitly the best place to go online for all your technology needs.
Thank ...
Very fast delivery on a very rare GPU.
The price was the best around and the transaction and delivery went as smooth as possible.
I HIGHLY reccomend.
Top notch service, after care has been excellent. Spending your money anywhere else is just silly
Would highly recommend OverClockers...
I purchased my own computer from OverClockers and have advised many friends and family to purchase from OverClockers.
It's taken me a while to find time to write this review, but a few months back, a friend purchased a computer from OverClockers, which I ...
What service! Returned an old graphics card under RMA, and was sent a shiny new and improved card in exchange! Also got a little bag of Haribo in the box, which made me smile.
Great company.
Outstanding customer service by Overclockers.
I have placed an order with Overclockers from within the EU (Bulgaria). The order was constituted from several hardware components amongst which 4 ASUS high end video cards. A few months later 3 of these video cards failed being utilised in intensive ...
Went down for the car meet recently, had been meaning to make the trip from Manchester and what an excuse! Great guys, great shop, very friendly place to go whether you are an experienced builder looking for parts or completely new to the world of PCs. Highly recommend and can't wait for another mee...
I don't often leave reviews but in this case I feel I should as I've seen alot of negative feedback for Overclockers recerntly which in my experience I feel is unjustified. I recently purchased an RX 6800XT from Overclockers, my first pruchase from them. it was kinda sper of the moment purchase as w...
UPDATE: The manager called me and apologised an upgraded my delivery so it arrived the next day.
ORIGINAL: Still yet to receive my PC but thought I'd say how dissapointing I've found the customer service. They always answer your call which is great but I really don't appreciate being told that my...
Yet Again OCUK deliver first Class Customer service. They sorted RMA with no problems for MSI 970 where some vendors got problems with doing so. Thats why I always shop for stuff at OCUK :)
Incredibly poor communication and adaptability - only shows to me that management is archaic and behind the times. This is disgusting for a Tech Retailer to say the least!!! They cannot even compare to their competitors. Both orders I have ever had with them I have cancelled. Their only good respons...
Never buy from Overclockers. You'll be left waiting for months with inadequate communication and charged hundreds up front for the pleasure. Rude staff who've left community volunteer moderators to take the flack while they sit and ignore anybody's complaints or queries. Worthless.
This company is just trying to make as much profit as possible without caring at all for their customers... I've ordered a brand new CPU and GPU about 3 months ago with OcUK. While I appreciate the current situation, OcUK have been taking thousands of orders they were not able to fulfil, asking peop...
Great staff they no what they are talking unlike some places.friendly staff good prices lots of parking spaces
Fantastic service! Really competitive prices and quick delivery to Ireland as described
Placed an order and after 3rd day of calling, customer support don't really care, saying they need to check with the warehouse on their parts when day before it was all fine and ready to ship. When i said i want to cancel my order the guy More
products are all as they should be but the staff are shocking - cutomer service does not exist
Smaller than I expected but still a great shop. Drove down from Manchester for the car meet last year and I was impressed by what I saw. Worth a visit if you need anything computer related.
Ordered some new components for my PC recently from Overclockers. Unfortunately there was a slight issue with one of the items which wasn't the fault of Overclockers. I contacted them, received a prompt reply and the issue was dealt with quickly and conveniently. They even refunded my return postage...
I ordered an item for next day delivery first thing on Thursday because Overclockers did not ship until Friday my order has been delayed until Monday. I work from home so my pc is essential hence I payed the extra for delivery. Not good, if a service can not be provided then it should not be offered...
Absolute **********************************************
Wanted to cancel an order and place a new one. Unfortunately, it took them a few days to respond to my webnote and they'd shipped the original order out already! They refunded the shipping cost and arranged return delivery. Really happy with how they promptly made up for their error even though it s...
my pc wont stop breaking down sent it in multiple and its been said that its gonna be good as new but still breaking down to this day
Handled the launch of the 3080 absolutely shockingly. Scan/CCL/Ebuyer have been totally professional surrounding the low stock count and prices have been firm from day 1. OC ramped prices up at launch, and are about as clear as mud when it comes to pre-orders
Awful service, I preordered a part on the 26/11/20 (not a high in demand one just some led strips for a build) They lied to me and told me i didnt preorder it before it was due (01/12/20), ordered shows the 26th still contacted support to changed my delivery address, was told thats not possible and ...
Been buying most my gaming and computer related bits and pieces from these guys for best part of ten years, prices always seem good and cant knock the delivery.
Quick, professional and 2 miles from my house. Excellent source of It hardware.
I ordered my lian li case on 29th of January, still hasn t been shipped. Not impressed the lead times are shock atm
Best shop ever. No other place can beat their prices.
Absolutely incredible customer service, product range and just a very good, genuine company. I recently ordered a keyboard which turned out to be out of stock without an ETA of a restock. I contacted Customer Service through the website regarding the matter and they were extremely honest, explaining...
The worst customer service I have ever come across and it is impossible to get hold of anyone. Ordered a keyboard and paid for next day delivery, its a week later and the item still has not shipped. Do not waste your time ordering from Overclockers, just go have a look at the Facebook reviews before...
BEST CUSTOMER SERVICE ON THE PLANET
it had a two year guarantee
He had worn out the keyboard in about 16 months and they replaced it free
Also worn the mouse out in about 17 months and they replaced it for free
Then the 970 graphics card wore out at 19 months of solid use
dont think it was ev...
Don't overlook all the reviews here! 5 days later my 'in stock' item that I needed urgently - still not shipped! No extra info - no call to me to explain a 5 'working' day hold up. I paid for next day delivery also. 5 web notes later (no live chat) have not been responded to over 4 days and after a ...
Genuinely impressed - nothing has been too much trouble for the team - from helping with a really high end and complex PC build during the pre-sales process, through to correcting a few component changes AFTER I'd taken delivery, these guys couldn't have done enough to help. Brilliant. VERY recomm...
Great product range for high performance computer hardware.
Awful experience with this company, numerous issues.
2. After ringing up Overclockers and asking where it is, they told me they don't have any in stock despite the website saying they do (If this was the case id of ordered from someone else at this point)
3. When the product finally came, ...
Always good to visit OcUK. Nice to see it's still equipped with a selection of great hardware!
Normally shop open to public, closed due to virus. Bummer for me as I live 5 mins away!
Company used to provide a top notch service and never missed a delivery date. However, recently it has been lackluster. It maybe due to covid but with the price you have to pay for delivery, you'd expect it to only slip for a day or two.
Our household have placed 3 orders in the past two or three...
I have bought a high end laptop from Overclockers before. I have found a number of their staff members including members of their commercial team (James and their commercial manager) beyond rude. Their phones often ring out and emails unanswered. I am buying a new very high end laptop and will be go...
I have used Overclockers UK for years and have been nothing short of impressed with the level of service i have received.
I simply will not purchase computer components from anyone else, Overclockers always seem to go that extra mile to ensure you have what you need. They are always willing to di...
Website has poor inventory accuracy. Took them a week after purchase to tell me they now have no stock and the waterblock is end of life. Have been trying to contact them for a refund and no ones replied. Will be taking up a dispute with PayPal. I can't call them either because I'm located in Austra...
I ordered an Asus RTX 3080 TUF OC(19/09/2020), and as of today (02/12/2020)I'm still waiting on the card, I understand there have been GPU production shortages, but what really spurred me to write this review was how OCUK handles their More
I arrived 5mins before closing on a Saturday and they didn t send me away or rush me through the purchase - they went the extra mile to make me a happy customer
Poor company, do not answer phone or answer webnotes/emails have waited over a week for one order and Saturday delivery orders paying a significant premium for it still not sent... wont use again, avoid!
I'm not the only one check their facebook comments...wish I never ordered can't even contact ...
My R9 290 graphics card developed a fault and so I requested a RMA via the OCUK forums and quickly received a reply from Bailey, OCUK tested my graphics card on the same day they received it and informed me via Email.
A couple of days later I had a brand new replacement which is working fine.
Bail...
Not very helpful with what i wanted.dvi d to VGA adapter.later found out Amazon do them for under a fiver.Go figure
Quick and easy service. Can be a little hard to find if you don't know where your going.
very poor service never got rtx 3080 and they over sold rx 6800xt and canceled lots of order and mine as they did not have stock once was a good company no one of the worst
The only place to shop for PC hardware. Very reliable as ebuyer rips you off. OCUK when they say they will deliver your order, they do so. Not to mention OCUK don't cancel your account just after you spend a grand with them making it harder to do RMA" s if hardware breaks. Best place in UK to buy yo...
Went down for the car meet recently, had been meaning to make the trip from Manchester and what an excuse! Great guys, great shop, very friendly place to go whether you are an experienced builder looking for parts or completely new to the world of PCs. Highly recommend and can't wait for another mee...
Got to be one of the best computer parts supplier i the country. Have bought numerous pcs and heaps of parts from them and will be continuing this as they are defo being fair with the pricing.
Okay, I wanted to give them the benefit of the doubt, but it's now 5 "working" days since I placed my order, and it's STILL not been shipped.
Always had great delivery from the guys at OCUK. The courier they use is top class!! After sales and customer service side of things is also excellent! Simply post a message either on the forum or webnote and your issue will be dealt with quickly and professionally! I've had great experience with Ba...
My brother has used OCUK before but had my own first experience with them recently. I bought a new barebones system but found when I built it that the motherboard wasn't working. The support team were quick and clear in responding to my problem; from delivering the parts back they had them tested ...
Ordered a custom desktop PC, was worried there would be delays during the covid-19 outbreak but everything was sent before the expected time frame, PC works beautifully. was securely packed and super easy to set up. Customer service was quick to respond any concerns were resolved within a few minute...
"Tech support, good, hardware, good. delivery, good!" - Joey Tribiani
No seriously these guys are friggin awesome. Hats off to James in RMA who sorted my problem out and went the extra length to make sure my system was watercooled before the new year!!
I have used OcUK for over 7 years and have spent thousands on computer equipment. The service I recieve is second to none with the staff replying very quickly with any order queries I have had and rectifying any error quickly. I have had to RMA 2 items and OcUK have gone out of their way to ensure t...
I have used overclockers a number of times and cant fault them at all great service and fast delivery well pleased.
Will continue using Ebuyer. At least when they state an item is in stock, it is. Plus actually know the lead times of items they sell.
Placed an order for GPU - came dead.
Placed a different order for mainboard - order on hold for days.
Tried to ring them - on hold for 60 mins.
Do not recommend. I am going to open a paypal case and most likely small court as well.
I have ordered both a custom gaming PC and a Gaming Monitor from Overclockers.co.uk now. Both arrived in perfect working order and very well packaged. I would recommend Overclockers to anyone wanting computer equipment, they are the first place I go on line now.