The customer service at Otterpack llc is exceptional! They were very helpful and resolved my issues quickly. I would definitely recommend them to others. 👍
Questions about Otterpack llc
What is Otterpack llc?
Otterpack llc is a company that develops and sells the Otterpack™, a person-portable water purification system using reverse osmosis technology. It is designed for emergency response, humanitarian missions, military operations, remote communities, and disaster relief scenarios. The system can be carried, installed, and operated by users with minimal technical training.
What contaminants does the Otterpack system remove?
The system removes bacteria, viruses, and cysts at a rate greater than 99.9999%. It also removes inorganic chemicals like arsenic and mercury, organic chemicals like benzene, pesticides, herbicides, and radionuclides. It can remove up to 99% of salt from water with TDS up to 2,500 ppm.
How does the Otterpack system work step by step?
First, reach any available water source. Second, connect water hoses. Third, drop a hose into the doubtful water source. Fourth, rotate the handle to produce pure water. The system operates using a rechargeable battery, vehicle battery, solar power, or manual pumping.
What filters come with the Otterpack system by default?
Each system comes with a customized Spin Down Strainer, Sediment Filter, Carbon Block, three RO membranes, and one Hollow Fiber Membrane. These components are designed to have a long life span and are always available for purchase from local partners.
How do you know when the filters should be replaced?
Filters should be replaced when the difference between the inlet and outlet pressures displayed on the monitor is higher than 2 Bar. With proper simple care, including necessary cleaning procedures, the membrane will last many years.
What type of water source can the Otterpack system use?
The system can use any water source, including rivers, lakes, ponds, reservoirs, and brackish water with salinity levels up to 2,500 ppm. It is engineered for maximum versatility and can operate in remote, off-grid environments.
Does the Otterpack system effectively remove bacteria and viruses?
Yes, it effectively removes bacteria and viruses at a rate greater than 99.9999%. It also effectively removes cysts at the same rate. The high capacity Reverse Osmosis membrane and post-filters ensure the water is clean and has a pleasant taste.
What makes Otterpack different from other portable water treatment systems?
The unique combination of high water production capacity (up to two liters per minute), uncompromised purification capabilities, lightweight portability (20 kg backpack), energy independence, and swift deployment characteristics make it considered the only such system worldwide.
How difficult is it to assemble the Otterpack system before activation?
It takes less than two minutes to complete the assembly process from start to finish. The unique hands-free backpack design combines portability, durability, and ease of use, allowing rapid deployment wherever clean water is needed.
Where is Otterpack located and how can you contact them?
The company is located at 1910 thomes avenue in Cheyenne, Oklahoma, and also has an office at Mohaliver 2, Yehud, 5620901, Israel. You can contact them via email at info@otterpack.com or by phone at +97235361055.
What do recent Trustburn reviews say about Otterpack llc?
Recent reviews from 2022 and 2023 praise the exceptional customer service, helpfulness, and quick resolution of issues. Users also highlight the amazing quality of the products and the user-friendly website, with ratings ranging from 3 to 5 stars.
How long has Otterpack been in business?
Since 1991, the company has offered comprehensive water treatment solutions and services. Over that time, it has evolved into a leading provider of water purification technologies for various organizations globally.
What sustainability and safety features does the Otterpack system have?
The system provides a reliable and continuous supply of purified water directly at the point of need, addressing water access, logistics, and sustainability challenges. It requires minimal maintenance, can be serviced without specialized tools, and provides years of reliable operation with proper care.
What is the official website of Otterpack llc?
The official website of Otterpack llc is otterpack.com.
How is Otterpack llc rated on Trustburn?
On Trustburn, Otterpack llc has a rating of 4.3 out of 5 based on 8 reviews.
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I just love the products from Otterpack llc! 😍 The quality is amazing and the website makes it really easy to find what I need. Highly recommended! 👍
I'm so happy with my purchase from Otterpack llc! 😊 The products are amazing and the website is super easy to navigate. I highly recommend them for all your needs! 👌
I recently purchased some items from an online store and I am very satisfied with the quality. The website was easy to navigate and the products arrived on time. I would definitely recommend it to others.
I had a really good experience with Otterpack llc. The quality of their products is excellent and their website is very user-friendly. I highly recommend them!
I recently bought some products from Otterpack llc and I'm really impressed with the quality. 😄 The website is very user-friendly and the delivery was fast. Highly recommended! 👌
I recently purchased some products and I'm really happy with the quality. The website was easy to use and the delivery was quick. I would definitely buy from here again.
The customer service at Otterpack llc is top-notch. They were very helpful and responsive to my inquiries. I'm impressed with their professionalism and would definitely recommend them.
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- Website
- otterpack.com
- Address
- 1910 thomes avenue
- Categories
- Utilities