Optima systems

Optima systems is a premier partitioning company that pioneered the glazed partitioning market in the late 1980s and continues to innovate in the sector. They offer precision-engineered glass partition systems, doors, and walls designed for acoustic, aesthetic, and project-specific requirements. Their vision is to be the first internationally trusted glass partition provider, resetting benchmarks for quality and customer service.

The company has been operating since 1986, starting as H. L. Smith Construction Ltd before evolving into an international manufacturer of high-performance glazed partitions and doors. Over the last 40 years, they have grown from UK origins into an organization with manufacturing facilities in Malaysia and offices across the Middle East and North America. Their history includes key milestones like launching the first Optima partitioning system in 1995 and establishing a dedicated manufacturing base after acquiring Curtsons in 1998.

Reviewers on Trustburn praise Optima systems for their exceptional products, user-friendly website, and superb customer service. Many customers highlight the top-notch quality of the partitions and the helpfulness of the team throughout the ordering process. The overall Trustburn rating is 4.3 out of 5 from 8 reviews, with a majority of feedback being highly positive.

The Trustburn rating split shows a strong majority of 5-star reviews, with several 4-star ratings and a few 3-star reviews. The 5-star reviews often mention innovative products and superior quality, while the 3-star reviews note average experiences with website navigation or satisfactory but not extraordinary product quality. The most recent review was posted on October 12, 2023.

Optima systems offers a range of acoustic partitioning systems, including the Optima 117 Plus with performance up to Rw40dB, the Revolution 54 Plus up to Rw46dB, and the Revolution 100 up to Rw53dB. They also provide fire-resistant systems, adaptable meeting room solutions, and doors made from glass or timber. Additional services include acoustic consultancy, specification support, and design assistance for various project needs.

The company holds ISO 9001, ISO 14001, and ISO 45001 certifications for quality, environmental management, and health and safety across its UK operations. They also maintain FSC accreditation and have implemented a Net Zero Carbon Strategy to reduce environmental impact. Their commitment to sustainability includes using lower-carbon materials, responsible sourcing, and operational improvements throughout the manufacturing and project delivery process.

Optima systems works with architects, contractors, and specialist trades to coordinate interfaces and manage revisions before installation. Their in-house design team develops partitioning packages from initial concept to approved construction information, including BIM models and clash-detection reviews. They also offer project support from first ideas to final delivery, helping with design, specification, and practical details to keep projects moving.

Some reviewers mention that the website can be a bit confusing to navigate or could be more intuitive, though most find it user-friendly and sleek. A few customers noted that customer service was okay but not particularly helpful in their specific instances. Despite these minor complaints, the overall sentiment remains largely positive regarding product quality and value.

Optima systems provides a Revit Family file that combines 2D and 3D models of their full product range, making it easier for designers to select and use their systems. They also offer designer guides, specifications, performance certificates, and BIM & CAD files as part of their resources. These tools help project teams visualize and integrate the partitions and doors into their broader design plans.

The company emphasizes doing things properly, which involves considering the whole project rather than just the product. They focus on products designed to exacting standards, continual improvement, and service that goes beyond expectations. Their approach includes knowledgeable people who take pride in their work and care about the outcome, ensuring a commitment to quality and enduring partnerships.

Optima systems serves markets across the UK, Europe, Middle East, Asia, and North America through its global network of offices and partners. They have established a long-term presence in the Middle East since 2008 and expanded into Asia with a facility in Malaysia in 2012. Their global reach allows them to deliver solutions worldwide while maintaining technical capability and scale.

Optima systems differentiates itself by offering a comprehensive range of partitioning systems with high acoustic performance, such as the Rw53dB capability of the Revolution 100. They also provide integrated accessories for privacy and access control, and their in-house design team ensures that bespoke details are developed when standard solutions do not fit specific project challenges.

A first-time customer should know that Optima systems can help resolve potential issues before they reach the site through their design and coordination services. They also offer after-sales support and are committed to maintaining consistent quality and safety through their certified management systems. Customers can expect a collaborative approach where the team listens and shares expertise to find the right solutions for their space.

Optima systems is located at West End Road.

You can reach Optima systems by phone at +441494492600 or by e-mail at info@optima-group.co.uk.