Optically.co.nz

Optically.co.nz is an online eyewear retailer based in New Zealand that sells prescription glasses, sunglasses, and designer frames starting from $29. They operate an optical lab in Australia and offer services like reglazing lenses in existing frames. The company claims to be one of New Zealand's first online glasses retailers and provides wholesale pricing to keep costs low.

The business serves customers across New Zealand and ships from their optical lab in Australia. They accept major credit and debit cards processed securely through PayPal, and they offer a 90-day unconditional return policy for unworn glasses in original packaging. Customers can also use the virtual try-on feature on their website to select frames before purchasing.

Prices start at $29 for prescription glasses and include lenses and coatings. The site offers a 20% discount using the code 'SAVE20' on many items. While specific lens surcharges are mentioned in user discussions, the main advertised pricing model focuses on wholesale rates and competitive costs compared to high street stores.

The company offers a 90-day unconditional return policy for unworn glasses in original packaging, even if the customer entered the wrong prescription. They also provide a 72-hour dispatch guarantee for single vision orders with spherical power up to ±4 and cylinder power up to -2, though some prescriptions may take up to 28 working days.

Optically.co.nz provides a wide range of frame shapes including round, rectangular, square, aviator, cat eye, oval, oversized, and browbar styles. They also offer various materials like acetate, metal, titanium, and wooden frames in multiple colors such as black, brown, tortoiseshell, and grey.

The site stocks designer brands including Carolina Herrera, Carrera, Fossil, Hugo Boss, Jimmy Choo, Kate Spade New York, Marc Jacobs, and Tommy Hilfiger. They also sell kids' glasses and sunglasses with options for polarised, tinted, transition, and mirrored lenses.

Customers can choose from progressive lenses, bifocal lenses, distance use lenses, reading glasses, and blue light computer use lenses. The company also offers a reglaze service where they can replace lenses in an existing frame at their optical lab.

The business operates from a postal address in Johnsonville, Wellington, and has a physical optical lab in Australia. They are available for customer inquiries from Monday to Friday between 10 a.m. and 5:30 p.m., and can be reached via phone or email.

Recent Trustburn reviews show a 4.2 out of 5 rating from 9 reviews, with most customers praising the wide selection, competitive prices, and fast delivery. Reviewers frequently mention the ease of the ordering process and the helpfulness of the customer service team.

Some reviewers on Reddit have expressed concerns about post-payment lens surcharges and a lack of communication regarding refunds, while others have praised the quality and fit of the glasses. The majority of feedback highlights the value for money and the variety of styles.

The company is described as proactive and friendly, offering a lowest price guarantee where they will beat a competitor's price by 5% if a cheaper option is found. They also provide order status updates via email and a user-friendly website with a wishlist feature.

Optically.co.nz is suitable for anyone looking for affordable, stylish eyewear, including men, women, and children. They cater to various looks from professional to sporty and offer a seamless online shopping experience with secure payment processing.

Customers can contact Optically.co.nz by calling (+64) 4889 4766 or emailing [email protected]. The company also provides a contact form on their website for general inquiries and order tracking.

The Trustburn rating split shows a strong majority of 5-star and 4-star reviews, with only a few 3-star ratings. The high rating reflects customer satisfaction with product quality, service, and the overall shopping experience.