Questions about On jour fastighet & lås
What is On jour fastighet & lås?
On jour fastighet & lås is a Stockholm-based company offering round-the-clock locksmith and property emergency services, including lock opening, lock changes, and property maintenance, with a stated goal of reaching customers within 30-60 minutes.
Which specific areas and districts does the service cover?
The company states it covers all municipalities in Stockholm County and nearby areas, listing specific districts like Södermalm, Östermalm, Norrmalm, Kungsholmen, Vasastan, Bromma, Farsta, Enskede, Järfälla, Solna, Sundbyberg, Nacka, Huddinge, Botkyrka, and Haninge.
What are the stated response times and operating hours?
According to the website, the standard response time is 15 minutes for a reply and 30-60 minutes to arrive on-site, operating 24 hours a day, 365 days a year.
What rating and guarantee policy does the company state?
The business offers a 4.8 average customer rating and explicitly states that all work is guaranteed, meaning they will return at no extra cost if something goes wrong after their visit.
How is pricing structured for emergency lock openings?
Pricing for an emergency lock opening varies based on the time of day and the type of lock, but the company promises fixed prices with no hidden fees and can provide an exact price over the phone before starting work.
What types of locks and systems can the team handle?
The company claims to be able to handle all types of locks, from simple cylinder locks to advanced electronic locking systems, working with all major lock brands on the market.
What specific property maintenance services are offered under contract?
For property maintenance, the business offers ongoing maintenance under contract, including supervision, repairs, and SBA control for housing associations, property owners, and managers.
How does the process work for a property emergency?
The process for a property emergency involves the customer describing the situation, address, and contact details, after which the company aims to dispatch a plumber or technician as quickly as possible.
How can a customer get a quote before booking?
The FAQ page explicitly states that the company can provide a free quote in advance, either through a contact form or by giving a price over the phone for urgent matters.
What specific expertise do the certified locksmiths claim to have?
The company states that their certified locksmiths can open all types of locks, including advanced electronic systems, and they work with all major lock brands.
What educational resources does the company provide for customers?
The website mentions that the company has a knowledge base with guides on topics such as what to do when locked out in Stockholm and the difference between lock changes and cylinder changes.
What claim does the company make about its market position?
The business states that it is the most popular emergency service in Sweden, combining speed with professionalism to provide the best possible service.
What contact methods are provided for urgent and non-urgent needs?
The company provides a direct phone number, 010-333 00 37, for both urgent calls and general inquiries, and an email address, info@onjour.se, for non-urgent contact.
When was the company established?
The company states that it has been operating since at least 2026, as indicated by the copyright notice on its website.
Where is On jour fastighet & lås located?
On jour fastighet & lås is located at Nejlikevägen 8, A, 146 50 Tullinge, Sweden, Stockholm, Stockholm County.
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Onjour Fastighet & Lås erbjuder pålitliga fastighetsjour- och låsjour-tjänster i hela Stockholm. Vi är tillgängliga dygnet runt och specialiserar oss på akut låsöppning, låsbyte och fastighetsunderhåll. Vårt erfarna team säkerställer snabb respons, hög säkerhet och trygghet för hem och företag.
- Website
- onjour.se
- Phone
- +46 10 333 00 37
- Address
- Nejlikevägen 8, A, 146 50 Tullinge, Sweden
- Categories
- Public safety