I recently used Novinmed for the first time and I must say that I am thoroughly impressed with their service. The entire process was seamless and efficient. The staff was knowledgeable and helpful throughout. I would highly recommend Novinmed to anyone in need of medical supplies.
Questions about Novinmed
What is Novinmed?
Novinmed is the first and largest designer and manufacturer of physiotherapy equipment in the Middle East, founded in 1367 (1988). The company designs and produces high-tech medical devices with a focus on innovation and quality, serving healthcare providers and patients globally.
What is the return policy for products?
The company offers a 30-day unconditional return policy, allowing customers to return products without conditions within 30 days of the invoice date to ensure satisfaction with the quality and choice of the product.
What are the warranty and support terms?
Novinmed provides a 2-year warranty on product quality from the invoice or installation date, and supports spare parts and repairs for 10 years after the warranty period ends.
Where are the service centers located?
The company has three service and repair centers located in the factory, Isfahan, and Tehran to ensure efficient after-sales service and customer support.
What certifications does Novinmed hold?
Novinmed has received CE certification and complies with international standards from the Medical Equipment Department, ensuring adherence to global safety and quality regulations.
What specific products does Novinmed manufacture?
The company's products include the Myodyn 600A, Interferential 510A, Ultrasonic 210A, Vacuum 560A, and the New Vision series, among others, designed for physiotherapy treatments.
What are the key features of their devices?
Novinmed's devices feature a 22-inch color touch screen, anatomical references showing muscles and nerves, and the ability to store over 1000 custom treatment programs.
Where are the main offices located?
The company operates from offices in Tehran at Mofid Street, Mir Emad Street, Kooch 11, Plak 11, Unit 11, and in Isfahan at Chaharbagh-e Balagh, Parsian Complex, No. 510.
How long has the company been in operation?
Novinmed has been active for over three decades, starting with the production of the Myodyn 600A and expanding to become a major player in the region.
Who is the target audience for Novinmed's products?
The company serves a wide range of customers including hospitals, clinics, and individual patients, with a global reach extending to countries like Canada, Denmark, and Norway.
What are the company's goals and vision?
Novinmed claims to be the largest producer of physiotherapy equipment in the Middle East, aiming to improve the lives of at least 200 million people by 1410.
What are the core values of Novinmed?
The company emphasizes customer-centricity, ethical standards, continuous improvement, agility, and environmental responsibility as core values in its operations.
What do recent reviews say about Novinmed?
Recent reviews from 2023 highlight the company's exceptional customer service, prompt delivery, and high-quality products, with a Trustburn rating of 4.1 out of 5 from 8 reviews.
What advanced features do their devices offer?
Novinmed provides online software updates, anatomical references, and the ability to save patient history, making it a comprehensive solution for physiotherapy clinics.
What is the official website of Novinmed?
The official website of Novinmed is novinmed.com.
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Novinmed exceeded my expectations! Their medical supplies are of exceptional quality and their customer service is top-notch. The ordering process was simple and the delivery was prompt. I am extremely satisfied and will continue to use Novinmed for all my medical supply needs. 🌟
I recently purchased some medical supplies from Novinmed and I am extremely satisfied with their service. The ordering process was simple and the delivery was quick. The quality of the products is top-notch. I will definitely be a returning customer.
I had a fantastic experience using Novinmed. They provided top-notch service and delivered my medical supplies promptly. The quality of their products is excellent and I will definitely be using their services again in the future. Highly recommended!
Novinmed is 🔥! Their medical supplies are of great quality and their customer service is always on point. I love how easy it is to navigate their website and place orders. Definitely my go-to company for all my medical supply needs. 👍
Novinmed has been my trusted source for medical supplies for years now. Their products are reliable and their customer support is exceptional. They always go above and beyond to ensure customer satisfaction. I highly recommend Novinmed for all your medical supply needs!
Novinmed is absolutely amazing! Their medical supplies have helped me immensely. The staff is friendly and always ready to assist. Their website is user-friendly and the ordering process is a breeze. I can't recommend Novinmed enough! 😊👌
I have been using Novinmed for my medical supplies for a while now, and I have nothing but positive things to say about their products and services. Their wide range of supplies meets all my needs, and their customer support team is always helpful and responsive. Highly recommended!
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