Norm's Computer Services

Norm's Computer Services is a Brisbane-based business offering computer repairs, troubleshooting, and IT support for desktops, laptops, and Macs. The owner, Norm McLaughlin, has over 10 years of experience and completed more than 6000 jobs by early 2026. The company primarily serves the south side of Brisbane, Ipswich, Logan, and the Redlands, with remote support for some Sydney clients.

The business charges a flat rate of $150 for the first hour of work, with GST included for residential customers. Additional time costs $35 per quarter hour, and there is no call-out fee for the specified service areas. A minimum one-hour charge applies, and extra fees of $35 are added for jobs starting after 5pm or in unlisted suburbs.

Norm's Computer Services was originally established as Norm's Computer Repairs in Sydney in early 2016 before relocating to Brisbane in mid-2019. The owner rebranded the business to reflect a broader range of services, including setup, upgrades, and virus removal, after completing over 1600 jobs in Sydney.

The owner, Norm McLaughlin, holds a Masters Degree in Electrical & Electronic Engineering and is certified as a Google IT Support Professional and an Apple-certified support professional. He previously worked in telecommunications hardware/software development and as an IT Support Officer in a local school.

Customers can book services online, message the business, or call the phone number 0433 997 267 to arrange a visit. The owner provides personal service by coming directly to the home or business without using subcontractors for any jobs.

The business offers a wide range of services including computer setup, hardware and software upgrades, and virus removal alongside standard repairs. They also provide training on how to use a computer and support for almost anything related to computers for both home users and small businesses.

Some reviewers on Trustburn mention that the technicians are friendly, knowledgeable, and explain issues clearly. Customers also appreciate the fast, professional, and reliable service provided by the team.

A few Trustburn reviews mention that the price was reasonable and the service was fast, though one review gave a 3-star rating without specifying a particular complaint. The rating split on Trustburn shows a 4.2 out of 5 from 11 reviews.

The business states it has no call-out fee for Brisbane southside, Ipswich, Logan, and Redlands suburbs. For other areas, a $35 additional charge applies, along with a late start fee for jobs after 5pm.

The owner emphasizes that he does not use AI to answer calls or emails and utilizes a direct personal service model. He also notes that the fees are highly competitive and can be compared to other local businesses.

The company has completed well over 7000 jobs and maintains a 4.98★ average rating from more than 200 independent external reviews on their website. They also have hundreds of client testimonials available on their site.

The business operates with opening hours from Monday to Thursday between 8:00 AM and 8:00 PM, and Friday from 8:00 AM to 5:00 PM. They accept payment via bank card, credit card, bank transfer, cash, or PayPal.

The website mentions that the business has been operating since early 2016 and continues to support Sydney clients remotely. The owner also writes technical articles and posts about small business and digital marketing on Tumblr.

The business has a minimum charge of one hour and provides a flat-rate price based on time spent working on the computer. If the job is completed within the first hour, the owner remains available to address any other issues the customer may have.

Norm's Computer Services has official profiles on Linkedin, Facebook, Instagram.