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newprint.ca

4.8· 177 reviews
Average ratingExcellent
4.8/ 5

Based on 177 reviews

588%
49%
31%
22%
10%
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What reviewers say about newprint.ca

Generated with AI from 177 reviews on Trustburn · updated 24 days ago

Customers generally report positive experiences, highlighting fast delivery, easy-to-navigate websites, excellent prices, and high-quality, professional-looking products like memorial booklets and custom-sized items. Some reviewers appreciate the company's flexibility with non-standard sizes and the durability of their prints, while others note that the final print quality can sometimes be lighter than expected or that customer service response times can be slow.
What does newprint.ca do?

Newprint is a commercial printing company operating since 1990 that offers custom packaging, labels, book printing, mailing, and signage solutions. Its product range includes brochures, business cards, postcards, NCR forms, notepads, envelopes, presentation folders, letterheads, and various types of bound books. The company also provides specialty packaging items like tuck-end boxes, mailer boxes, gift boxes, food packaging, hang tags, and gift card holders, along with indoor and outdoor signage options and marketing materials such as flyers, door hangers, bookmarks, and calendars.

Are there any complaints about newprint.ca?

The lowest-rated reviews on file mention specific complaints, including slow customer service response times, prices that are higher than competitors without justifying the quality, and issues with print quality such as colors appearing lighter than the original PDF. Other critical reviewers note that they received single-sided output instead of double-sided, experienced delivery delays of a full week, and found the customer service team to be unhelpful or unresponsive to their attempts to resolve issues.

AI-generated from reviews on this page. Verify anything important with the company directly.

Stephanie G
Reviews 1

I’m really impressed with my order from Newprint in Ottawa. The bookmarks arrived incredibly fast—just one day after I signed off on the proofs—and the quality was outstanding. The colors are vibrant and the print is sharp, making them look fantastic. On top of that, the price was very reasonable for the high quality received.

Clara H
Reviews 1

I was thoroughly impressed by the greeting cards from Newprint in Ottawa. The linen paper stock gives them a fantastic texture, and the colors are vibrant and clear. It’s a top-quality product that I’d gladly recommend to anyone looking for premium printed materials.

Suzanne R.
Reviews 1

I recently needed to reorder business cards from my previous newprint.ca order, and the process was incredibly straightforward. The whole transaction was handled seamlessly, and I simply used the re-order button to get them delivered again. Highly convenient service for Ottawa-based needs.

PC
Reviews 1

NewPrint in Ottawa delivered exactly what we needed. Even though there was a hiccup with the proof we had already approved, their team reached out to double-check everything before printing. It’s clear they care about quality and want to make sure you’re happy with the final product. Fast, reliable, and attentive to detail.

Amaan A.
Reviews 1

I ordered a large batch of notepads from Newprint in Ottawa, and while the majority arrived in perfect condition, a small number had slight folds or damage. The tear quality was slightly different from what I expected, but overall the product is still excellent. Given the affordability, it is definitely a great value for the price.

First time customer
Reviews 1

I’m thoroughly impressed with the service provided by this Ottawa-based printing factory. The final product matched the digital previews perfectly, and the color reproduction was sharp and vivid. The packaging was top-notch, ensuring the items arrived in pristine, brand-new condition despite sitting on a snowy porch for over eight hours. Highly recommended for reliable quality and care.

Joannie J.
Reviews 1

Ordering from newprint.ca was a breeze — I was able to get all the specifications I needed without any hassle, and their customer service team responded super fast with helpful answers. The greeting cards turned out amazing, the paper quality is fantastic and the printing looks really sharp. Couldn't be happier!

disappointed
Reviews 1

We ordered 250 postcards for an event from Newprint in Ottawa and it was a letdown. The delivery was a full week behind schedule, and the color quality was so poor that the cards were basically unusable. To make matters worse, the customer service team was unhelpful when we reached out. All in all, a frustrating experience.

Shawn
Reviews 1

I ordered several hundred glossy bookmarks with rounded edges from newprint in Ottawa, and the result was excellent. I intentionally lightened the print files beforehand since they often come out darker than expected, and that decision paid off. I’m very satisfied with the quality.

Sean
Reviews 1

New Print in Ottawa did a fantastic job on the catalogs—the print quality was truly top-notch. My only hiccup was with the expedited shipping; while the delay was due to FedEx and not the printer’s fault, the timing was incredibly tight for my conference. Thankfully, the packages just made it in minutes before we went on stage. A solid 4 out of 5 experience.

Gregory N.
Reviews 1

Print quality in Ottawa was top-notch, and the final product definitely looked professional. My only issue was with the shiny coating on the covers causing them to curl in certain weather conditions. The packaging also needs some work. My books came bundled in tens with just an elastic band, which ended up denting the top and bottom copies in some bundles. On my second order, I was promised extra protection. While they didn’t add any specific padding, the packers clearly took more care, and significantly fewer books arrived damaged compared to the first batch.

Sarah
Reviews 1

We tested Newprint in Ottawa with a small batch to gauge their service, and the results were impressive. The print quality was excellent, and they delivered the order much faster than expected. Based on this positive experience, we are planning to place larger orders soon.

Seta
Reviews 1

My experience with newprint.ca in Ottawa was mixed. The process felt slower than anticipated, especially after receiving the wrong size initially. Although I eventually received my order, the delay and the correction impacted my overall satisfaction, resulting in a moderate rating.

M2
Reviews 1

I was really impressed with how smooth the experience was at newprint in Ottawa. Placing an order was straightforward thanks to the clear options, and the approval process was quick. The final result exceeded my expectations—the quality and packaging of the materials were truly excellent.

J C
Reviews 1

I recently placed an order with NewPrint in Ottawa and was thoroughly impressed with the entire experience. From start to finish, their customer service was outstanding. When I needed to expedite the delivery, they handled the shipping upgrade smoothly without any hassle. The packaging was top-notch; the sleeves arrived bundled with elastic bands, cushioned with packing paper inside a sturdy box. Considering the volume of the order, the cost came to just over a dollar per sleeve, which is quite reasonable. I would have given a perfect five-star rating, but there was a minor issue with about 30-40% of the sleeves where the print was slightly misaligned, causing the design to overlap the top edge. Fortunately, the specific colors used made this defect barely noticeable. Additionally, roughly 5-10% of the sleeves had minor nicks or rips, which I consider a very low rate for B-grade stock. If not for the cutting alignment issue, I would have been thrilled with the quality. Another highlight was their flexibility: NewPrint allowed me to combine seven different designs into a single order with custom quantities. This saved me from placing multiple separate orders and helped avoid the higher per-unit costs associated with smaller batch sizes, a feature I didn’t find with other manufacturers I contacted. I’m definitely planning to order again.

Strawberry Princess
Reviews 1

I found the website navigation a little cumbersome, and the lack of a preview before the initial checkout was frustrating. However, the fast service and delivery made up for it, and the final books looked fantastic. For bulk orders, Newprint in Ottawa is hard to beat, especially with their volume discounts. I really appreciated the confirmation email that included a preview link and an acceptance option; it allowed us to refine the manuscript three times before finalizing the order. It was the perfect solution for bringing our story to print.

Yinyao
Reviews 1

While I’m happy with the service, I did get tripped up by the dimensions. I ordered a bunch of postcards in the standard keyboard size without really visualizing how small they actually are; I was mostly focused on the length-to-width ratio. It would be really helpful to see a size comparison reference on the product page to avoid this kind of guesswork next time.

Darcy Richards
Reviews 1

Newprint really delivered on quality. These items are incredibly durable and hold their form well, even after we’ve been putting them through their paces. The material is tough and resists tearing. We are quite impressed and will certainly be placing another order.

Lora Gallagher
Reviews 1

I am thoroughly impressed by the quality of these towel belly bands from Newprint in Ottawa. They are well-designed, with a secure back clasp that holds the rolls firmly in place. I especially appreciate the eco-friendly kraft paper aesthetic, though I know they offer other material options if needed. A truly excellent product.

B laschinsky laschinsky
Reviews 1

I’ve placed numerous orders with newprint.ca in Ottawa, so I felt confident in the system, but this latest transaction was a letdown. I paid for double-sided printing but received single-sided output. To make matters worse, customer support has gone silent and hasn’t refunded the extra cost I already paid. It’s a shame the quality control and service have failed me on this one.

Daniela Mihaela
Reviews 1

I was really impressed with the wide selection of paper stocks at Newprint, especially the availability of 100% recycled options. The print quality was sharp and professional, and the staff in Ottawa were incredibly helpful and friendly. Easily a five-star experience!

Jon
Reviews 1

I’m very pleased with the results. The team at newprint.ca provided exactly what we needed to upgrade our packaging, which has been great for our small business in Ottawa. While it was a solid experience, I’m giving it a slightly lower score just because it wasn't a perfect 5.

Roann
Reviews 1

I’ve been trying newprint.ca in Ottawa, but the customer service response times are painfully slow, which drags down the whole experience. To make matters worse, their prices are significantly higher than Staples, yet the quality doesn’t justify the premium. The paper and envelopes actually feel inferior to what Staples offers. Since I’m looking for a more efficient process for ordering, printing, and shipping, I’ll definitely be sticking with Staples for my business and professional printing needs.

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About newprint.ca

Newprint is a commercial printing company that has been operating since 1990, offering custom packaging, labels, and book printing services alongside mailing and signage solutions. Its product range includes brochures, business cards, postcards, NCR forms, notepads, envelopes, presentation folders, letterheads, and various types of bound books such as saddle stitch, spiral coil, wire-o, and perfect bound. The company also provides specialty packaging items like tuck-end boxes, mailer boxes, gift boxes, food packaging, hang tags, and gift card holders. Additionally, it offers indoor and outdoor signage options, direct mail services, and marketing materials such as flyers, door hangers, bookmarks, and calendars. The website supports customers in both Canada and the United States and allows account creation and online ordering.

Address
2450 Lancaster Rd, Ottawa, Ontario, K1B 5N3, Canada
Categories
Printing