Very disappointing experience with Netcraft. The amount of unsolicited emails and alerts they send borders on spam — it’s excessive, intrusive, and frankly unprofessional. Instead of adding value, it creates constant noise and distraction.
Their overall approach raises serious concerns. From the outside, it looks like they are not particularly selective about who they work with or what they allow on their platform. This seriously undermines trust in their services.
Support is slow and often unhelpful, with responses that feel generic and dismissive rather than actually addressing the issue. It gives the impression that customer concerns are not taken seriously.
Overall, the experience has been frustrating and disappointing. I would not recommend Netcraft to anyone looking for a reliable and responsible provider.
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Netcraft is an Internet services company based in Bath which provides Internet data mining, defences against fraud and phishing, web application security testing, and automated penetration testing. Clients include many of the world’s leading Internet infrastructure and financial companies, and in particular, Netcraft’s anti-phishing services are very widely licensed, ultimately protecting hundreds of millions of people.
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