Nepo system

Nepo System is the largest service center in Serbia, located in Belgrade at Cara Dušana 214, 11080 Zemun. The company specializes in servicing computer hardware, including laptops, desktops, projectors, and mobile devices, aiming to exceed customer expectations through a unique approach to service delivery.

Nepo System holds official authorization to service Dell servers and workstations, as well as Epson and Kyocera printers and plotters. They are also an authorized service center for Benq, Epson, Dell, Acer, Hisense, Sharp, Blaupunkt, Grundig, Panasonic, and MSI laptops.

The company provides repair services for mobile phones and tablets, leveraging a large inventory of spare parts to successfully complete repairs even outside the warranty period. They also handle the logistical aspect of claims for major retail chains in the country.

Customers can schedule a courier service to pick up their device from their address and return it after the repair is completed. For those living far away or unable to travel, this service eliminates the need to physically bring the device to the Zemun location.

Clients can request spare parts for servers, workstations, or storage, as well as inquire about business solutions like digital signage and IP telephony. The company implements these solutions using a 'key in hand' system to ensure a smooth transition for the client.

The reception desk operates on working days from 08:00 to 17:00. Customers are encouraged to call the provided phone number or send an email during these hours to arrange service or inquiries.

The company offers design, implementation, and maintenance of computer networks, including IP telephony and data recovery services. They also provide digital signage solutions in collaboration with leading hardware manufacturers.

Nepo System has a Trustburn rating of 3.8 out of 5 stars based on 12 reviews. The feedback includes a mix of positive experiences regarding product quality and service, alongside some mentions of miscommunication.

Reviewers frequently highlight the top-notch quality of products, the friendliness of the customer support team, and the seamless shopping experience. Many users express high satisfaction with the professionalism and timely delivery of services.

Some reviewers noted issues with miscommunication during the service process. While most experiences were positive, there were isolated instances where the interaction did not meet expectations as smoothly as anticipated.

The company collaborates with leading retail chains to manage the logistical part of warranty claims. Customers can bring their device to the nearest store, and Nepo System takes over the complete logistics, including diagnosis, repair, and returning the device to the retailer.

The company's mission is to provide high-quality service that surpasses customer expectations. They believe that a special approach to internal organization and staff selection is necessary to succeed in the challenging field of servicing non-functional devices.

The fundamental principle of Nepo System is user satisfaction, which is at the heart of every employee's mindset. They aim to be always available and capable of fulfilling requests reliably and in an orderly manner.