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4.5/ 5

Based on 78 reviews

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Estefany Linares
Reviews 1

⭐⭐⭐⭐⭐

I had an amazing experience! From the moment I arrived, I received outstanding customer service. The staff was friendly and welcoming, the facilities were spotless, well-organized, and created a very comfortable atmosphere.

I would especially like to thank Laura for her exceptional service. She was kind, patient, and professional, taking the time to answer all of my questions and provide me with all the information I needed. You can truly tell that she cares about her customers and goes above and beyond to make sure they have a great experience.

I’m very grateful for the excellent service I received. I will definitely be coming back, and I highly recommend this place to anyone looking for outstanding customer service. Thank you for making my visit such a wonderful experience!

Saad Nevacared
Reviews 1

⭐⭐⭐⭐⭐ Excellent Service Every Time!
I wanted to leave a special thank you for the wonderful cashier Claudia at Nepa Wholesale. Their service is truly outstanding. Always friendly, efficient, and genuinely helpful. No matter what I’m looking for, they go out of their way to assist me, offering great product recommendations and making sure I find exactly what I need.

Daniel Deal
Reviews 1

I am writing to share my deeply disappointing experience with Nepa Wholesale, which has left me questioning their commitment to customer service and basic business integrity.

In July 2025, I opened an online account with Nepa Wholesale for my "Vape to Smoke shop renovation" project. I provided all necessary documentation, and my account was successfully created. For several weeks, my team and I utilized the online cart to meticulously plan our transition and budget, investing significant time and effort.

However, today, October 8th, when I attempted to finalize my first order, I was unable to log into my account. My initial thought was a forgotten password, but after attempting to reset it with the same email address I have consistently used, I was informed that my account "does not exist."

Alarmed and concerned about a potential security breach, I immediately contacted customer service. While the representative was able to locate my account, I was informed that I needed to speak with a sales representative to have it "restored." No explanation was provided regarding why my account had been shut down, despite all my credentials being up to date.

This entire ordeal suggests a profound lack of professionalism and regard for their customers. To have an active account inexplicably vanish, with no prior notice or explanation, and then be forced to navigate a convoluted process to restore it, is simply unacceptable. It strongly indicates that Nepa Wholesale is not serious about cultivating lasting business relationships, both before and after a sale.

I believe potential customers should be aware of these serious operational deficiencies. My experience leads me to conclude that this company's practices are far from reputable.

Best regards, The One You Lost

sweety parajuli
Reviews 1

NEPA Wholesale is a top-notch distributor for convenience stores and smoke shops. They offer an extensive selection of products, including popular HQD and Fume e-cigarettes, premium cigars like Backwoods, Dutch Master, and Real Woods, plus snacks and other essentials. Their unbeatable prices, fast delivery, and excellent customer service make them a trusted partner for businesses. Highly recommended for quality and reliability.

piyush shrestha
Reviews 1

Nepa Wholesale is hands down the best wholesale store in Florida! They offer an incredible variety of products at unbeatable prices.The staff is always friendly, professional, and willing to help with any questions.The store is well-organized, making it easy to find what you need. Highly recommend Nepa Wholesale to anyone looking for a reliable and efficient wholesale supplier. A truly top-notch experience every time!

Springs Tobacco
Reviews 1

To start off, we purchased vapes from Nepa in June 2021 in which we had to return because they were not authentic (fake). Figuring maybe it was a mistake, I reached out to them and they exchanged it for me after I provided proof of the counterfeit products. Since then, I have still been a loyal/consistent customer. However now, I am not because they cheated my store and my manager out of their November "raffle". I cannot continue to stock my shelves with inventory from a vendor who has lost all my respect. I have found vendors who carry the same products with better prices who actually care about their customers.

Sydnee Bennis
Reviews 1

As a loyal customer of Nepa and a manager of a smoke shop who frequently holds raffles for our customers, I’m sad to report that not all businesses stand by their word. I am extremely disappointed to find out how little Nepa values their customers. Nepa hosted a raffle in November in which myself and my store were the only entries. When the raffle was over, Nepa never gave out the prize. I have tried to get a hold of them multiple times and have not had an answer as to why they won’t give out the prize. You have lost a very loyal customer, Nepa.

paul vairo
Reviews 1

Wost company. You have been warned. DO NOT DEAL WITH THIS COMPANY. I set up a wholesale account and placed an order, they didn't have half of the product in stock so I canceled the order. Weeks later they ran my card and processed the order without my consent. If you want a company to just charge your card at will, then set up an account with these crooks. If not go elsewhere.

Rockbomb 2018
Reviews 1

Had purchased puff bars from them and I scratched off the verification code to check the authenticity On line at puffsalt.com and it came up fake. Don’t trust them! They are still distributing puff to stores when puff is not distributing to the states because of the shut down. I called puff and they said they will not start shipping for and month. Puff doesn’t know where they are getting these fakes from. The zig zag papers are also fake from them and stig vapes. Not good business practice if you ask me. Not doing business with them any more.

Niraj Shrestha
Reviews 1

Best place to shop if you own a gas station, convenient store or smoke shop. They have all cigars, cigarette, rolling papers, candies, drinks, clothing appeal, smoking glass, vapes, pods and many more. The employees are very friendly and cheerful. They also have website where you can create an account and shop. We did it couple of times and the shipping was really fast as well. The prices are cheaper than Sams and they have everything what you need in one place. I save a lot of time shopping there because other distributors don't have everything so I had to go in different warehouses to buy. Now with Nepa, I dont have any problem. They got it all.

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About NEPA Wholesale

NEPA Wholesale is a business-to-business wholesale distributor serving wholesalers, distributors, salespeople, retailers, and other business buyers. It offers more than 1,000 products across food, snacks and drinks; paper and wraps; tobacco and vapes; novelties and accessories; health and beauty; and automotive and hardware categories. The company provides pickup and shipping through eight warehouses and fulfillment centers. It is located at 4365 Okeechobee Blvd, Suite B9, West Palm Beach, Florida.