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Average ratingExcellent
4.6/ 5

Based on 12 reviews

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Questions about Neon

Based on 12 reviews, listing data and website checks ยท updated yesterday

What is Neon?

Neon is a Brazilian fintech founded in 2016 that unites technology and design to simplify financial experiences. It operates as an Institution of Payment authorized by the Central Bank of Brazil and acts as a banking correspondent for Neon Financeira SCFI S.A. The company has over 250 employees and serves more than 32 million clients and global investors.

How do I get started with a Neon digital account?

Users can open a digital account and request a credit card in just a few clicks directly through the Neon website or mobile app. The platform allows customers to simulate loans, manage limits, and access services like CDBs and Pix payments immediately after registration.

What specific financial products does Neon offer?

Neon provides a complete digital account featuring a no-fee credit card, CDBs that yield more than savings accounts, personal loans, consigned loans, and the Viracrรฉdito feature to increase credit limits. The service also includes Apple Pay integration and virtual cards for secure transactions.

How does the Pix payment feature work on the Neon app?

With the Lente Neon feature, users can point their camera to pay instantly using their account balance or credit card limit. This allows for free, instant transfers at any time of day or night without needing to visit a physical branch.

What are the key benefits of the CDB Neon product?

The CDB Neon allows users to deposit as little as R$ 1 and offers immediate redemption with returns higher than the savings account. It is designed to be secure and provide guaranteed rentability while allowing money to be saved in just a few clicks.

How can I apply for a personal loan through Neon?

Customers can simulate and request a personal loan directly from the Neon app, making the process easy and accessible from their palm. The platform also offers consigned loans with lower rates and direct deductions from the user's payroll.

What is the Neon MEI Fรกcil service for small businesses?

MEI Fรกcil allows small business owners to continue managing their operations with the advantages of a digital Neon account. It integrates business services seamlessly into the app, helping users navigate different stages of their business journey.

Which payment technologies and integrations does Neon support?

Neon supports Apple Pay, allowing users to register their virtual card in the iPhone's digital wallet for payments via mobile. The platform also fully integrates with Pix, enabling instant transfers and key registration directly within the app.

What are the main themes praised by reviewers about Neon?

Multiple reviewers highlight the team's high professionalism and readiness to assist customers. They also consistently praise the user-friendly website and the ease of navigating the platform for their financial needs.

How recent and how many reviews does Neon have on Trustburn?

Neon holds a Trustburn rating of 4.6 out of 5 based on 12 reviews. The most recent feedback dates back to October 2023, with the latest positive comments appearing in late 2023.

Where is Neon physically located and what does this imply for visitors?

Neon is located at Rua Hungria, 1400 in Jardim Paulista, Sรฃo Paulo. Its headquarters are situated at Avenida Francisco Matarazzo, 1.350, 2ยบ andar, รgua Branca, Sรฃo Paulo - SP, serving as the operational base for its payment institution.

What compliance and safety measures does Neon adhere to?

Neon operates under the authorization of the Central Bank of Brazil and maintains a dedicated transparency portal. The company publishes reports on salary transparency, financial performance, and information security policies to ensure regulatory compliance.

What is the Neon website's approach to credit card fees?

The Neon website explicitly states that their credit card comes without an annual fee. Users can also adjust their credit limit directly through the application, offering flexibility in managing their spending power.

What common doubts might a first-time customer have before choosing Neon?

First-time users often wonder about the safety of their funds, which is addressed by the partnership with Banco Votorantim for custody and settlement. They may also ask about the ease of opening an account, which is designed to be completed in just a few clicks.

How does Neon handle customer support and complaints?

The company provides multiple channels for assistance, including an ouvidoria (ombudsman) and a dedicated help section on their website. They also maintain a code of conduct and ethics for suppliers and a specific channel for complaints to ensure customer rights are protected.

AI-generated from reviews on this page. Verify anything important with the company directly.

Robert Tabbara
Reviews 1

I am very happy with the services provided by Neon. The team is highly professional and always ready to assist. The website is user-friendly and provides all the necessary information. I have been using Neon for my financial needs for the past year and I have never had any issues. I highly recommend Neon to anyone looking for a reliable and efficient financial service provider. ๐Ÿ˜ƒ

Loki Ng
Reviews 1

I am really impressed with the services provided by Neon. The team is highly professional and always ready to assist. The website is user-friendly and easy to navigate. I have been using Neon for my financial needs for the past year and I have never had any issues. I highly recommend Neon to anyone looking for a reliable and efficient financial service provider.

Renira Salmon
Reviews 1

I have been using Neon for a couple of months now and I am impressed with their services. The website is user-friendly and provides all the necessary information. The team is highly professional and always ready to assist. I would definitely recommend Neon to others.

Avi Cavale
Reviews 1

I have been using Neon for a while now and I am really impressed with their services. The website is great and provides all the necessary information. The customer support is always available and ready to help. They have made my financial transactions much easier. I would definitely recommend Neon to others.

Kathleen Kurke
Reviews 1

I am really impressed with the services provided by Neon. The team is highly professional and always ready to assist. The website is user-friendly and easy to navigate. I have been using Neon for my financial needs for the past year and I have never had any issues. I highly recommend Neon to anyone looking for a reliable and efficient financial service provider. ๐Ÿ˜Š

Amanda Hines
Reviews 1

Neon is a great financial service provider. The website is user-friendly and provides all the necessary information. The team is highly professional and always ready to assist. I have been using Neon for my financial needs for the past year and I have never had any issues. I highly recommend Neon to anyone.

Saklain Masoodi
Reviews 1

The financial services provided by Neon are excellent. The website is easy to navigate and provides all the necessary information. The team is highly professional and always ready to assist. I have been a customer for a few months now and I am completely satisfied.

James Bammel
Reviews 1

I am really impressed with the services provided by Neon. The team is highly professional and always ready to assist. The website is user-friendly and easy to navigate. I have been using Neon for my financial needs for the past year and I have never had any issues. I highly recommend Neon to anyone looking for a reliable and efficient financial service provider. ๐Ÿ˜Š

Joey Rudisill
Reviews 1

I have been using Neon for a while now and I am very satisfied with their services. The company website is great and provides all the necessary information. The customer support is always available and ready to help. They have made my financial transactions much easier. I would definitely recommend Neon to others.

Manish Madhav
Reviews 1

Neon is a trustworthy financial service provider. The website is easy to navigate and provides all the necessary information. The team is highly professional and always ready to assist. I have been using Neon for a few months now and I am completely satisfied with their services. ๐Ÿ‘

Gene Quinn
Reviews 1

Neon is an excellent financial service provider. The website is easy to navigate and provides all the necessary information. The team is highly professional and always ready to assist. I have been using Neon for my financial needs for a few months now and I am completely satisfied. They provide top-notch services.

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About Neon

Neon is a Brazilian fintech, founded in 2016, whose mission is to unite technology and design to redesign and simplify people's financial experience. With over 250 employees, in 2018 Neon raised R $ 72 million of Series A investments in a round led by Propel Ventures, Monashees, and Quona, which also featured Yellow Ventures, Omydiar Network, and Tera Capital. With a digital account being the main product, Neon has a partnership with Banco Votorantim for the custody and settlement of its accounts.

Address
Rua Hungria, 1400