Navratan - The Online Gem Bazar

Navratan - The Online Gem Bazar is a virtual subsidiary of Gemstone Co. that sells certified precious and semi-precious gemstones like sapphires, rubies, emeralds, and diamonds, along with jewelry such as rings, earrings, and pendants. The company offers ring customization services and operates out of New York, drawing on multiple generations of experience in sourcing and manufacturing. They provide free delivery, a money-back guarantee, and 24/7 support to customers globally.

The business operates under a 10-day Returns Window Policy with a 'No Questions Asked' approach, allowing full refunds if items remain undamaged and unchanged. This policy applies to loose gemstones and ready-to-ship pieces, though custom made-to-order items may have reserved rights and different return conditions. Shipping charges, taxes, and duties are not refundable, and the customer bears the cost of return shipment.

Navratan provides a unique third-party gemstone report with every purchase free of charge, detailing treatments, quality features, and dimensions. If a customer wishes to request a specific certificate from a laboratory other than their partnered one, additional charges will apply. Each report comes with details about the gemstone to ensure transparency.

The company accepts payments via HDFC Bank Payment Gateway, which processes Credit and Debit cards, VISA, MASTERCARD, CIRRUS, and AMERICAN EXPRESS. They also facilitate secure Bank Transfers and NEFT transactions for larger amounts. Payment processing charges of 5% charged by HDFC Bank are non-refundable for credit card payments.

The business is located at 62 W 47th St, New York, NY 10036, United States, with a head office in Jaipur, Rajasthan, India. They can be reached via phone at +91 998-280-5500 or email at sales@navratan.com. Their New York office operates Monday to Friday from 10:00 to 21:00.

Some reviewers on the platform praise the outstanding customer service and the team's thoroughness in helping with perfect stone selection for engagement rings. Customers appreciate the transparency regarding clarity, quality, and origin, feeling mentally assured they have genuine stones for their jewelry. One reviewer specifically thanked Mr. Jay Thakural for being supportive when doubts arose.

The website highlights that Navratan was honored to receive the IBA Award in 2022. They also mention having over 1 Lakh+ happy customers and operating with a global vision to bring the timeless beauty of gemstones to people worldwide. The company emphasizes a mission to provide higher standards of quality and authenticity.

The company specializes in sourcing natural colored gems around the globe, offering a diverse collection of exclusive, precious, and semi-precious stones. They master the art of customized jewelry, creating pieces that reflect personal feelings and styles. Their expertise includes assessing natural gemstones of different origins to ensure high-end quality.

Navratan claims to offer wholesale costs paired with excellent quality, aiming to satisfy suppliers and happy clients. They strive for excellence, quality, and customer satisfaction, taking pride in offering the finest gems and jewelry. The company believes in maintaining integrity, with delivering quality above everything else.

The business has a 100% satisfaction guarantee and offers expert advice alongside customized service. They are committed to delivering the best in terms of quality, craftsmanship, and service, reflecting core values of transparency, excellence, and integrity. Their user-friendly website is designed to provide an effective shopping experience.

The company offers a downloadable gemstone size reference chart to help customers understand different sizes from home. They also provide a reference chart for all different shapes, allowing customers to understand which shape they are investing in. These tools are part of their effort to make the shopping experience convenient.

The business states that their operation derives strength from excellent quality paired with wholesale costs, ensuring satisfied suppliers and happy clients. They work hard to offer masterfully crafted gemstones, ensuring transparency in operations and easy returns and refunds. Their history spans over 4 generations of experience in the industry.

The website mentions that the 10-day return period starts from the day the item is signed and received from shipping partners. It ends exactly 10 days (240 hours) after the item had been signed for. Extensions can be requested by getting in touch with the customer service team.

The company notes that gemstones set in jewelry are non-returnable under their policy. They also mention that in case an item has been altered in any way or form, chipped/nicked, damaged, set, scratched, or has a different weight, it will not be received for a full refund. The product must be returned along with the original invoice and packaging.

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