Natterbox limited

Natterbox Limited: The Ultimate Cloud Voice CTI Solution for Salesforce

In today's fast-paced business world, communication is key. Whether it's with customers, clients, or colleagues, having a reliable and efficient communication system is essential for success. That's where Natterbox Limited comes in - the only cloud voice CTI solution fully embedded in Salesforce.

Founded in 2010 by Neil Hammerton and Ian Moyse, Natterbox has quickly become a leading provider of cloud-based voice services. With offices in the UK, Australia, and the US, Natterbox serves over 500 customers worldwide across various industries such as finance, healthcare, retail and more.

What sets Natterbox apart from other communication solutions is its seamless integration with Salesforce. By embedding their technology directly into Salesforce CRM platform they have created an all-in-one solution that streamlines workflows and enhances productivity.

Automated Data Capture

One of the standout features of Natterbox is its automated data capture capabilities. Every call made through their system is automatically logged within Salesforce records providing valuable insights into customer interactions. This feature eliminates manual data entry errors while also saving time for sales reps who can focus on closing deals rather than updating records.

Advanced Analytics

Natterbox also offers advanced analytics tools that provide real-time insights into call activity such as call duration or wait times. These metrics help businesses identify areas for improvement within their customer service operations while also providing valuable feedback to agents on how to improve their performance.

Microsoft Teams Integration

In addition to its integration with Salesforce CRM platform Natterbox has recently added Microsoft Teams integration to its list of features making it easier than ever before for teams to collaborate remotely without sacrificing quality or efficiency.

Security & Compliance

With security being a top priority at Natterbox they have implemented several measures to ensure that all calls are secure including encryption at rest and in transit as well as compliance with GDPR regulations ensuring that sensitive information remains protected at all times.

Conclusion:

Overall if you're looking for a comprehensive cloud-based voice solution that integrates seamlessly with your existing CRM platform then look no further than Natterbox Limited. Their automated data capture capabilities combined with advanced analytics tools make them an ideal choice for businesses looking to streamline workflows while improving customer service operations.

So why not give them a try today?