Baser

Baser is a family-owned company based in Galten, Denmark, that sells patio umbrellas, umbrella stands, weight bags, and covers. They emphasize sustainable production using recycled fishing nets and plastic waste, and they offer a 5-year spare parts warranty to ensure their products last as long as possible.

The business ships to the US and Canada, with most deliveries being free unless the customer lives in a hard-to-reach or remote area. They also officially launched in Australia and aim to unveil their first fully recycled product collection in 2026.

Each Baser base comes with either one or two sandbags, though customers in windy areas may need to purchase additional ones. The sandbags are shipped empty without sand to keep shipping costs lower, so buyers are advised to fill them with local sand.

The company uses 100% recycled sandbag material with 0% PFAS and 100% recycled fabric for their Original Patio Umbrella. All manufacturing takes place in Denmark using clean wind energy to reduce environmental impact.

To set up the product, customers can refer to the assembly instructions provided on the website. If they need further guidance, the team is available to answer shade-related questions via chat or phone.

If a part breaks within the first five years, Baser covers the repair costs, and the customer only pays for shipping and handling. This repair-first approach aligns with their philosophy of repairing rather than replacing to minimize waste.

The founders are Josefine and Christian, who continue their grandfather Arne's innovative spirit. The business was established to improve patio umbrella setups and make outdoor family time more enjoyable.

The website states that 96% of customers love their purchase, while the team works hard to ensure the remaining 4% are also satisfied. They offer an insane buyback guarantee where they cover return shipping if the customer is not fully satisfied.

The business operates on a 100% money-back guarantee and provides personalized support without robots. They respond to emails within 24 hours between April 1st and September 1st.

The team can be reached by phone at 315 215 1649 or by email at help@mybaser.com. They are available to chat 24 hours a day and call daily between EDT 8AM-3PM and PDT 5AM-12PM.

The business has a 4.5 out of 5 rating from 8 reviews on Trustburn. The reviews are all from 2023 and consistently praise the team's skills, professionalism, and attention to detail.

The website mentions a 100% money-back guarantee and an insane buyback guarantee where they cover return shipping. They also offer a 5-year spare parts warranty and free shipping for most orders.

The company states that they value genuine relationships with employees, suppliers, and customers. They prioritize sustainable production and aim to become the world favorite shade.

The business offers patio umbrellas, half patio umbrella bases, cantilever weights, and umbrella covers. They also sell weight bags and sandbags specifically designed for patio umbrella stands.

The team at Baser is described as highly skilled and professional in the reviews. They are noted for understanding requirements and delivering top-notch websites in no time with unmatched attention to detail.