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M T M Computer Consulting INC

4.2· 10 reviews
Average ratingGreat
4.2/ 5

Based on 10 reviews

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Questions about M T M Computer Consulting INC

Based on 10 reviews, listing data and website checks · updated yesterday

What is M T M Computer Consulting INC?

M T M Computer Consulting INC is a full service computer consulting firm based in Simi Valley, California, that has been providing computer-related services since 1996. They specialize in networking, system troubleshooting, e-mail, virus protection, and on-going maintenance. The company is an authorized Microsoft Original Equipment Manufacturer and a volume license reseller for computer software. Their services are tailored to the specific needs of each customer to keep businesses running smoothly and securely.

Where is the business located and who are its typical clients?

The business is located at 543 Country Club Dr in Simi Valley, California, with a specific delivery address at 543B Country Club Drive #440. They serve clients across various industries including legal, real estate, property management, and financial services. Their team includes dedicated IT consultants who provide oversight and educated IT decisions for their customers' infrastructure needs.

How can a potential client get in touch with the company?

Customers can reach the company by calling (805) 583-5585 or emailing sales@mtmii.com. They also maintain social profiles on Facebook and have a presence on Yelp and LinkedIn. The contact page explicitly invites users to discuss their technology needs and learn how to maintain optimal network and IT infrastructure services.

What do multiple reviewers praise about the company?

Several reviewers consistently praise the team for being knowledgeable, friendly, and efficient. Many customers highlight the exceptional service, expertise, and professionalism provided by the staff. Some users also mention that the team goes above and beyond to ensure customer satisfaction and resolve issues quickly.

What common themes appear in the customer complaints?

A few reviewers noted that while the staff is knowledgeable, they are not always quick to respond to inquiries. Some customers mentioned instances where response times were slower than expected. Despite this, many still find the overall experience to be average to excellent.

What specific products and services does the company offer?

The company offers managed IT services, cybersecurity solutions, network support, backup and disaster recovery, and IT consulting. Specific features include multi-factor authentication, centralized patch management, and 24/7 network monitoring. They also provide remote/mobile computing and computer training as part of their comprehensive service offerings.

How can a new customer book or order services?

To get started, customers can contact the company via phone or email to discuss their technology needs. The website provides a contact form for inquiries, and the team is ready to assist with any IT-related problems. There is no mention of a free trial, but the company emphasizes prompt, continuous, and conscientious customer service.

What specific software or platforms does the company use?

The company uses specific software and platforms such as Horizon property management software, Spectra property management software, and Dentrix and Dexis installations. They also utilize DriveSavers for data recovery services, which is described as the worldwide leader in data recovery. These integrations help them provide specialized solutions for various industries.

What are the key features of the company's service model?

The company's website mentions that they are committed to providing superior programs, equipment, and technical support based on specific customer needs. They also pride themselves on friendly, supportive customer service and have the expertise to provide systems and technical support required to keep businesses humming. This focus on customization is a key feature of their service model.

What markets or industries does the company serve?

The business serves a variety of markets including legal firms, real estate agencies, property management companies, and financial institutions. They have a specific focus on helping businesses in Simi Valley and the surrounding areas with their IT and cybersecurity needs. Their reach extends to national clients as well, as evidenced by the diverse list of customers.

What specific technical services are available?

The company offers a range of services including network analysis and optimization, VPN and firewalls, and report & office automation. They also provide on-going computer maintenance and support, as well as Excel, Lotus, Outlook, and Word, WordPerfect report and office automation. These specific offerings highlight their technical depth and versatility.

What guarantees or support terms are offered?

The company provides a warranty or guarantee through their commitment to prompt, continuous, and conscientious customer service. They also offer managed data backup and rapid data recovery services to ensure business continuity. The terms of service are not explicitly detailed, but the company emphasizes reliability and quick response times to resolve issues.

How can I contact M T M Computer Consulting INC?

You can reach M T M Computer Consulting INC by phone at 8055835585 or by e-mail at sales@mtmii.com.

What is the official website of M T M Computer Consulting INC?

The official website of M T M Computer Consulting INC is mtmii.com.

How is M T M Computer Consulting INC rated on Trustburn?

On Trustburn, M T M Computer Consulting INC has a rating of 4.2 out of 5 based on 10 reviews.

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About M T M Computer Consulting INC

Website
mtmii.com
Address
543 Country Club Dr