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Questions about Mr Splash Sydney

Based on reviews, listing data and website checks · updated today

What is Mr Splash Sydney?

Mr Splash Sydney is a family-owned plumbing company operating since 2010, providing residential, commercial, retail, and strata services across Sydney. It holds Licence #306457C and supports its operations with over 15 fully equipped service vehicles positioned in all Sydney regions to ensure rapid response times.

What are the pricing and warranty terms for their services?

The business operates on a fixed-price model where the total cost is agreed upon before any work begins, and this price holds even if the job proves harder than expected. They also offer a lifetime workmanship guarantee, meaning if their work fails, they will return to fix it at no additional cost to the customer.

How can a customer book a service or ask for a quote?

To get started, customers can call the 24/7 emergency line at 1300 677 752 or submit an online form on their website. For office-based inquiries, bookings, and questions, they can be reached during business hours from Monday to Friday between 7am and 4pm at their Roselands NSW address.

What specific themes do multiple reviewers praise about the service?

Reviewers frequently praise the professionalism and friendliness of individual plumbers like Jack, Faisal, and Jake, who are noted for making customers feel heard and satisfied during complex installations such as toilet installs or tree root removals.

What specific geographic areas does the business cover?

The company serves the entire Sydney area, including the Illawarra and Melbourne regions, and has been expanding from a one-man operation into a Sydney-wide team of licensed plumbers and gas fitters.

What specific membership benefits are available to customers?

A VIP membership program is available for locals, offering a permanent 20% discount on all services, priority same-day scheduling, and a complimentary annual home inspection upon joining.

What payment flexibility options are explicitly stated?

The company offers a 'Fix Now, Pay Later' option that allows customers to spread the fixed price over a 0% interest payment plan, ensuring urgent plumbing issues can be addressed immediately without waiting for payday.

What specific services are explicitly listed in their profile?

The business provides a wide array of specific services including gas fitting, pipe and drain unblocking, bathroom and kitchen renovations, and hot water system supply, repair, and installation.

What specific operational promise is frequently mentioned in customer feedback?

Reviewers consistently highlight the 60-minute response time guarantee, noting that the team aims to be at the customer's door within the hour for emergencies regardless of the time of day.

How does the company structure its billing to avoid hidden costs?

The company's website states that they charge per job rather than by the hour, ensuring there are no additional fees for extended time or hidden costs once the fixed price is set.

What is the origin story and leadership behind the company?

The business was founded by Jon Tsingolis and is still family-run, emphasizing honest work and treating every home as if it were their own since 2010.

What is the current rating and how recent is the feedback?

The company maintains a high Google rating of 4.9 out of 5 stars based on over 1,200 reviews, with recent feedback from May 2026 highlighting successful tasks like tap replacements and tree root clearing.

What unique customer experience detail is mentioned on their website?

The company's 'About Us' page details a unique customer experience feature where shoes are removed at the door unless the customer requests otherwise, ensuring respect for the home environment.

How can I contact Mr Splash Sydney?

You can reach Mr Splash Sydney by phone at 1300677752 or by e-mail at info@mrsplashplumbing.com.au.

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About Mr Splash Sydney

Mr Splash Plumbing is a family-owned plumbing company based in Sydney that has been operating since 2010. It provides residential, commercial, retail, and strata plumbing services across all Sydney suburbs, supported by over 15 fully equipped service vehicles. The company offers a range of services including general plumbing repairs, 24/7 emergency plumbing, hot water system supply, repair and installation, gas fitting, pipe and drain unblocking and repairs, and bathroom and kitchen renovations. It is a licensed plumbing contractor (Licence #306457C) and presents itself as a local provider with fixed-price quotes and a 60-minute response time guarantee.

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Construction