Call to MRO to follow up on Notice received stating Patient INFO Delay Notification.
Poor and conflicting information with Elizabeth who failed to provide answers to my questions about “there is a delay in processing requests”. “Requests are processed in order received”. This was repeated several t...
Heads up! As a former employee, I can tell you that NONE of their employees are certified/licensed to release medical records! They couldn't train us properly to do the job and treated most of us like dogs! They are a THIRD PARTY medical release company! They chastised employees who had trouble gra...
Routinely violates federal medical record access and copy laws related to HITECH Act requests by patients of medical providers MRO contracts with, even when the errors on incorrect invoices are explained to MRO.
Truly terrible copy service. Customer service is unacceptably inept. I was told today by a customer service representative of MRO Corp that they often take 1 MONTH to scan in a request for records. The only explanation for this is they have a lot of work. Ask for manager and I was told NO. Said she ...
As a paralegal i deal with many different records companies. I consider MRO to be the worst. Their emails of when records are ready are useless - "ON WHO?" The login system rarely works. Their password lost system doesn't work. Their user support is virtually non-existent. Whenever possible I s...
UPDATE: I just received my requested records after reaching out to senior management. Updating the 1 star to 3.
Previous Review:
It does not get much worse than this company. I had a simple request; medical records. Instead of receiving the medical records I have received one email stating they'...
This company......Doesn't give an employee a chance.
I attempted to request my medical documents in early morning it is currently june 11 mro after 4 months i would expect to have these as i committed to the Marine corps so they needed my medical history. well obviously it's June already my friends in highschool that joined the Marines with me have al...
This company deserves ZERO stars. I sent over a request for a simple immunization record on August 25th. The information came in on September 7th. 14 DAYS FOR A RESPONSE!! In the meantime, the employer that was requiring this proof of immunization has moved on to another candidate. I am strongly co...
WORSE place to work and deal with getting your records!!! They keep people that has multiple complaints and whose name is always sent to Compliance at the Hospital they work. Their solution on someone who smokes weed, do nothing and hardly shows up to work, is to promote them! They are HORRIBLE!!
No doubt MRO is able to undercut its competition with pricing it sets for its medical provider clients, because it routinely fails to abide by federal and state specific pricing guidelines for medical records copying. MRO routinely overbills for medical records requested from its medical records pr...
Horrible company! They will send your medical records with no tracking number! My husband medical records are lost and they keep telling me they do not get tracking number from USPS. Who in the world would do this! Idiotic company that have no information where the hell is my husbands records. They ...
THIS HAS BEEN THE WORST PROFESSIONAL EXPERIENCE. OUR OFFICE REQUESTED MEDICAL BILL & MEDICAL RECORDS, PER MRO DIRECTIONS. 2 SEPARATE HIPAA'S & LETTERS. 8 WEEKS LATER A FAX FOR NO RECORD WAS RECEIVED FROM DANIELLE W. "NO RECORDS FOUND". WE EXPLAINED YES THERE ARE RECORDS. DANIELLE "THERE ARE RECORDS...
Consistently unable to utilize cd's. I wish that this company didnt exist
Been waiting since December 2017 for my Dad s medical records. It s now March 2018 and still no records. Every time we call all they have is excuses.
Useless! I understand when a customer service representative can't help me because of legal reasons, but if you keep repeating "I can't help you" over and over when I'm asking you different questions, you're simply choosing to ignore me. Not to mention you sent incorrect medical records to the locat...
If I could leave negative stars I would,.....this company works for dr offices all over the states,I live in Colorado my dr resigned so my new dr had me sign for release of my records this company charges 6.50 for 2 pages????and that's their "reasonable cost however knowing that requests from provid...
Release of health information company. A 3rd party that is partnered with some of the biggest names in Healthcare across the country disclosing PHI.
I'm the engineer for the property. they take good care of their Suite.
Would leave zero stars if I could. Incompetent employees. They are a nationwide company and dont even know how to follow state laws and regulations. They send out invoices and when you call to ask what's it's for they cant even figure out what they a trying to bill for. Useless providers should stop...
No way to leave massage for someone at all unless they are open sorry some people work when they are open
It's ridiculous that it takes a month to receive medical records from this place. Usually when people request medical records it's because they need them, not because they need them next month.
Truly LOVE my job. I feel appreciated by my bosses and respected by my peers. This is a place where the opportunities are endless and people really work together to get things done!
3 weeks and can t promise a delivery date! Worst abuse of patients outside of actually injuring them physically!
Do your job people. this business is very untrustworthy and SLOW!!!!! most of the 5 star reviews are employees. Just saying for your convenience.
They're incompetent and have deceptive and downright fraudulent billing practices.
It took 10 days to get a link sent for my medical records. Once I went to the link I was supposed to put in my birth date and last name. I searched the first day for a couple hours and the second day my girlfriend and I both searched for 3 hours each. Neither of us could find a place to input my las...
I requested medical records from MRO on October 2, and as of 10/29, I still have not received these records. My family and I have called multiple times, and have been given different information each time. The customer service representatives that my family and I have spoken to have been rude and no...
MRO is a great company to do business with. The people are great and servive is wonderful.
One of the worst business I ve experience updated the absolute worst!
The worst. Please medical providers choose another company to provide medical record services. I would give 0 stars if possible.
I hate to even give one star. This company is completely and utterly useless! I'm so disappointed that my healthcare provider decided to sign a contract with them. I don't understand what's so difficult about transferring medical records. My former doctor's office, my new doctor's office and I have ...
I requested to them my medical records for court. I sent several fax and emails and they never sent to me ontime. The records was to discredit the IME.
Fraudulent & deceptive practices.
There needs to be a law that states a patients medical records stay in the state that they live in & were treated in.
do not have the means to pay for a copy of "your own" records from a physician, they cannot deny you your records.
Had been waiting for paper work for months and when they finally send something it's not right. I'm still fighting.
Terrible service. They will hang up on you if you ask anything too difficult. I simply asked if they supplied billing records and then the agent hung up on me. Also, upon receipt of the medical records I received for my client no password was given. It takes about 15-20 minutes of your time to get i...
Grand Rapids location and MRO Corp. has no idea what its doing! VERY poor management!!