Moorside Locksmiths

Moorside Locksmiths is a family-run business based in West Moor, Newcastle upon Tyne, that has been operating since 2007. The company is run by Steve Flemming, an accredited Master Locksmith who carries out all work himself without subcontractors. They provide residential and commercial locksmith services including lock repairs, replacements, and anti-snap installations across Newcastle, North Tyneside, and Northumberland.

The business operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. When a customer calls, Steve Flemming answers personally rather than using an automated message or call centre. This ensures the same person responds to a 2am emergency as they would at 2pm on a Tuesday.

There is no call-out fee charged to customers. The price quoted before work begins is the final price, with no hidden costs folded into the job later. All costs are agreed upfront before any work starts, and the business does not use different labels for fees.

Steve Flemming holds accreditation as a Master Locksmith, a credential requiring formal training, examination, and ongoing professional standards. This accreditation allows the business to install insurance-approved locks from brands including Chubb, Yale, UNION, ASSA, and Schlosser. The business also carries full Public Liability Insurance and Steve is DBS checked for compliance.

The service covers a wide area including Ashington, Blyth, Burradon, Cramlington, Forest Hall, Gosforth, Great Park, Heaton, Jesmond, Killingworth, Kingston Park, Longbenton, North Shields, Ponteland, Seghill, Shiremoor, Wallsend, West Moor, and Whitley Bay. The base location for operations is Back, 15B Moorside, Great Lime Rd, West Moor, Newcastle upon Tyne NE12 7NL.

The business provides three main types of service: residential locksmith services for homes, commercial locksmith services for businesses and landlords, and 24/7 emergency locksmith call-outs. They repair and replace locks on uPVC doors, wooden doors, and windows, and assist with issues like jammed, stuck, or faulty locks.

Customers can reach the business by calling 07968 567171 or 0191 2689797. They also accept contact via WhatsApp and e-mail. Payment methods accepted on site are cash and BACS bank transfer, though card payments are not currently accepted at the location.

The business states its target response time is 30 minutes across most of Newcastle and North Tyneside. For areas closer to the West Moor base like Forest Hall, Killingworth, Longbenton, and Burradon, they often arrive in under 20 minutes. For outlying areas like Ashington and Blyth, timing may be slightly longer and is communicated honestly when called.

The business claims to have completed more than 6,000 jobs across the region since 2007. They describe themselves as a local business rather than a national franchise or call centre that dispatches contractors. Steve Flemming is often accompanied by Leo, the family dog, who takes the passenger seat on callouts.

All work is guaranteed, covering both parts and labour. If something fitted or repaired fails, the business comes back to sort it. They also carry replacement parts in the van to resolve most jobs on the first visit without needing a return trip.

The business is fully insured and DBS checked, which is important for landlords, estate agents, and commercial clients needing contractors meeting compliance requirements. They can confirm these details on request for those who need them.

The business aims for a 30-minute target response time but notes that exact timing depends on their current location and the customer's address. They are transparent about delays for outlying areas and will tell customers honestly when they call.

The business covers Newcastle, North Tyneside, and extends into Northumberland from their West Moor base. They work with homeowners, private landlords, estate agents, letting agents, building managers, schools, hotels, churches, shops, and offices.

Moorside Locksmiths is located at Back, 15B Moorside, Great Lime Rd, West Moor, Newcastle upon Tyne NE12 7NL, United Kingdom.

The official website of Moorside Locksmiths is moorsidelocksmiths.co.uk.