Great honda dealership. Service and parts department were phenomenal. Sales looked very presentable. Service was timely and appropriately priced. My vehicle was like new again. Very nice seating and free wi-fi and a play area for children. Plus Honda's are fantastic vehicles.
Battery was dead in showroom van, would miss the middle stow&go seats of the Pacifica.
I live in western Sullivan county and drove almost an hour to buy a car. The salesman had a great smile but no more help than I could get in 5 minutes on the internet - and talked in circles when I had specific questions. The help I got at another Honda dealership was 1000% better, more accurate an...
Recently I bought the new car in this location for the second time and again the process was fast and easy. I got the fair price on start and an opportunity to test drive extensively two different models of CR-V that I was interested in. Middletown Honda is about 2 hours away from NYC by car or by b...
Excellent Dealer , and People that are Extra Nice and Understanding to my Service Needs, Every Time since in Bought My 2012 Honda from Middletown Honda Brand New over 5 years Ago , Great Place , Me and The Mrs Love it Here ! !
Art in Middletown Honda was a fantastic sales agent. I was very happy with the price and customer service. I would recommend Art and Middletown Honda to all of my friends and family.
Bill M.
Very fast service and good knowledgeable person taking Carr of me
Extremely happy with the service I recieved! Highly recommend Brad and Alex, they made sure I had everything I asked for, even down to the cent. Thank you guys.
The The assistant was very kind but they did not clean the car like they say they do after spending $214 my car was really filthy they did not vacuum and they did not clean it like they say they will very disappointed about that
Nice dealer..... but always shop around when looking for a new Honda.
A negative experience for sure! Just finished a negotiation on a car to final pricing. Went out got my insurance card for the new vehicle I THOUGHT I WAS BUYING! Sales Manager Robin comes over to our desk and says the car I thought I was buying was sold 1.5 hours earlier. Really? Incompetence or???...
The service I constantly receive from Christina and Courtney in Middletown Honda and exceptional. They are always so kind and professional. Bending over backwards to give the best customer service. Not only do they go out of their way to make any experience wonderful their personalities also shine!!...
Have been calling them regularly to schedule an appointment for a serious recall to be addressed. Not only do they not answer the phone, but they don't return calls. Will probably be looking for a new car in the next year or two, and I will definitely not be coming to Middletown Honda.
Received horrible customer care. Told my engine was shot. Then after a week spent in a rental and ordering my own engine, my local Honda dealer in Canada told me some questions to ask them. Immediately they started back tracking. $120 later my pilot was fixed. But I spent a thousand for the rental.
I leased a Honda Civic March 2020. I absolutely love my Civic. Osei my sales rep was very helpful and showed me several cars. He made sure I got a good deal. Everyone at the dealership was nice. Jami showed us everything inside and set up my phone. Thanks everyone for making my experience pleasant.
Was going to buy a car but they kept delaYing the purchase. So I had to call them over and over again. I called the finance officer named Jay. On my final call to Jay, I overheard him cursing at me saying that if I ever called again I would tell them that they cant buy the car. This is the type of s...
Anthony Ambrosio should become supervisor! Best service!
Knowledgeable staff in both sales and service. I never feel pressured to buy things or services I don't want.
I had been to several dealers . When I walked into MH I had the pleasure to meet Edward Folkl . The man is professional and kind . I am very pleased and confident with my purchase of a 2015 CR-V . The customer service was excellent. .
I have dealt with Keegan twice. Each time he has went above and beyond to assist me. My last purchase was the 2015 Honda Pilot. It is an awesome vehicle, the best winter I have had so far. He pursued to get me the best deal, and always answered any question I might have. I could not ask for a better...
No games. Straight forward about out of pocket costs.
From the first time I spoke with them, I felt like I was taken care of and given the utmost attention! Stu was most helpful and gave me a great deal on my Honda Civic and Marlon finished up the sale and delivered my car. He was patient and went over every detail of the car! I would definitely recomm...
Hands down the easiest, most no-nonsense car purchase I've ever participated in. Their first price was the best price and couldn't be beat. The professionalism and relentless pursuit to satisfy my specific vehicle request, in just days was, unimaginable. The whole staff made me very comfortable and ...
Excellent service, the staff was very friendly and knowledgable.
Horrible customer service.
I went to middletown honda to see what was going on with my keyfob. My car is a 2016 Honda civic. I purchased in April 2016. So it is literally 3 years old.
While at Honda was spoken to as if I was a child. My keyfob doesn't work, and I told them that. I told them the ba...
They took care of the issue in an efficient manner.
i came Middletown Honda recommended by a friend and all i can say, i'm really happy with the service and all the attention myself and family got. Keegan Sybesma was a really pleasure to do business with you, you really help with all my needs and i got what i wanted. so i will definitely recommend Mi...
Tried to scam me out of money and terrible service when I get oil changes
We had Christopher Gross assist us. Very helpful and worked with us! Very happy with our new car! Couldn't ask for a better salesman to assist us!
I can not tell you how horrible they are.. I spent 700 dollars to fix my car there because they advice me to now it turns out that wasn't the problem and they won't refund me ... They basically just took 700 dollars from me for absolutely nothing. HORRIBLE SERVICE!
Service sucks . You call for your car , to see if it's done and ready for pick up. And no one calls you back like " hello I need my car". Service people I dealt with are rude and no customer service skills. Try and call them they never pick up the phone. Looking for other honda dealer to fix my car ...
Wish I could do 0 stars!! I walked in looking to help to purchase a Honda, was debating between the CR-V and a Pilot. Three salesman saw me walk in and I didn't get acknowledged. 1 walked right past me as he was on the phone, not even a friendly "Hello, someone will be with you shortly." Another sal...
Love the customer service. They provide coffee for customers. Bathroom are clean .
They were great! Very helpful and did not try to upsell. They tried to meet us where we were at.
After deciding upon a Honda, my wife and I went to Middletown Honda knowing we wanted a CRV-LX after spending hours researching the different cars they made on their website.
Upon arrival at the dealership, we were greeted and asked how they could help us.
After we told her that we wanted to see o...
Car battery faulty, got replacement within a couple of hours . Excellent service.
Third car bought from them, they do more and more with every purchase! Couldn't be happier
Buying a new car would not be high on a list of things I like doing. That said, when you have to shop and buy, it's always good to know you have a salesman like Art Anuskiewicz you can go to. I don't prefer haggling or beating around the bush. Art was always straightforward and direct, in addition t...
Awesome experience. Great service. Jack Kaplan was very helpful !
Just leased a Honda HR-V here. Good deal. And met great people. Knowledgeable, efficient, as well as honest. Originally we were open to all 3 options, buying used, leasing, financing new. Gus patiently answered all the questions we had, bring us to test drive, showing us all the cars we are interest...
WORST DEALER EVER!!! BAD CUSTOMER SERVICE AND THEY ARE RACIST!!! NO STARS WHAT SO EVER
Everyone was very courteous and efficient. They had the best price around and I felt comfortable shopping on the Internet and then visiting to purchase my new vehicle. I would recommend them without reservation. A special thanks to Katia who helped me through the sale and always answered my quest...
Sales associate and finance manager need to get back to customers when they say they would. I brought my mom and it was terrible. I m on my fourth Honda myself and have been a loyal customer for over 15 years. There won t be a fifth time.
This time around our car experience wasn't the greatest. Both my husband and I decided we needed a larger vehicle for us and our kids. We decided we were going to go the used route which we have done in the past with no issues. We purchased a 2013 Honda Pilot 2 weeks ago. As of today we have fou...
We had a great experience working with Josh, Brad, and the team at Middletown Honda. Was a little tricky needing to buy a car during the quarantine period, but they were very accessible by phone and email and helped us to find the best option for our family. We're very excited about our new Honda Od...
My service was fast. I also received a courtesy car wash. My car was given an overall inspection and I was made aware of things to take care of in the near future.
Brought my car in for inspection and they come out with over $1500 worth of repairs needed in order to pass. That's ridiculous! This place is up selling and over charging. Paid $21 for nothing. STAY AWAY!!!
I didn t like the service at this location. Took my vehicle to get a diagnostic for the alarm which keeps on going off for no reason, the door lock that was locked in place and a sound on the muffler. A soon as I got to the location and explain the problem shaun at the service desk tells me that my ...
Great experience buying a new accord. No pressure sales and knowledgeable staff. Highly recommend Jack Kaplan he even went to Albany to get the color car I wanted, I am extremely grateful. So happy with my car!
Recently purchased my 2020 civic sport coupe from Middletown Honda on July 31,2020. Art and the rest of the team are great! If you need a car Middletown Honda is the place to go
For the first two years of my Accord's life, service dep't was perfec tly reasonable. Decent waiting area, svc done ( I expect) in a resonable timely manner. Then, last visit, they claimed a brake problem and a transmission fluid cleaning necessary. Hmm. I took it to an indepoendent and they said e...
great car buying experience special shout out to christopher gross and sean curtin very professional and personable thanks
Very pleasant helpful group of people here! And wow what an inventory to choose from!
I was in and out in 90 minutes........and the repair was done with no charge! Can't beat that at all!!
Great experience. Art was an excellent sales person. No pressure
And in and out with a price. I will be back. Middletown Honda never disappoints.
Always very friendly and quick to answer your questions.
I did not purchase my Honda here, but I ve been taking it here for service, and it s the only place I ll go! Been taking it here for about two years now and the service guys are great! Dylan Matthews has been extremely helpful over the last few months with getting my civic serviced and meeting its n...
I had such a wonderful experience working with Ed and the rest of the Honda staff. All of my questions were answered and they worked with me to get the best price. The new car was ready the same day. I never felt like anyone was pressuring me to add something that I did not want to add. Great Jo...
Mr. Art is an amazing sales man. No hassle's and up front about the info you receive about any car you are interested. This gentleman knows his stuff. Very nice and pleasant person to do business with. Highly recommended.
Today I had my car serviced by Jeremy Stanton. He explained what the issue was and how Honda of Middletown would resolve it. I waited under an hour. When completed, Jeremy returned my car freshly cleaned and explained everything that was done and even did a diagnostic analysis. I am pleased with the...
Always trying to gouge you for unnecessary repairs. Takes forever to do a simple inspection and doesn t update you when they re taking forever. Also doesn t offer explanation of issues. Very unprofessional, would not recommend to anyone. Will be purchasing/servicing next vehicle elsewhere.
Looking to lease a 2017 Honda oddyssey. First sales person didn't even answer the questions I asked. He seemed like he had other things to do. I was told he takes on multiple customers so was given a new sales person. She was bright and friendly. Answered all my questions... she knew her stuff! We e...
Quick efficient oil change -- in and out in less than 30 mins
Middletown Honda was able to work out an incredible deal to get me my dream car.
After listening to the specifics cocnerns/issues that I had to incorporate into my decision, Marlon quickly narrowed it down to a handful of potential vehicles that would meet my needs. Although my purchase price exceeded my budget by a bit, it by far represented the biggest ban for my buck. Extre...
Best car buying experience ever! Pascal Leroy restored my faith in car salesmen. Joe C in finance was extremely personable and explained everything. They both wanted to get me the best deal and they did!
Great work guys, All done in 90 mins, Easy breezy. Two thumbs up!
Service department was fast and courteous. They did not try to trick me into unnecessary repairs and explained my options and the prices before they started working.
Just bought a new car on August 10-2020 - our salesman was excellent -helped us every step of the way - answered all our questions - helped us get the correct vehicle with everything we were looking - for - was very personable - we got an excellent deal - we left feeling our salesman Marlon went u...
Took great care of my Honda, and they were very friendly and informative. Thanks to our service writer Anthony Landstoy the AutoModCentral Odyssey is fixed. Thanks Middletown Honda!
Every time I have to deal with this dealership it's an issue no one knows what they are doing. I don't trust taking my car there because the mechanics they have don't know much and neither do the parts department I was given the wrong part went back inside and told them it was the wrong part and the...
This was the second dealership I visited looking for a new Honda Odyssey. Gus greeted our family of 5 at the door, very nice, casual, not pushing it too much like I have seen other places. He spent a lot of time with us, helping us figure out what we wanted, walking around the parking lot back and...
The service department and Sean Curtain, finance manager, was absolutely AMAZING!!!! These people seriously made magic happen for me and I am so grateful. I will definitely continue to purchase my cars from them.
Middletown Honda is where I purchased my Honda Civic and I have it serviced. Excellent place
My mechanic husband works on 99% of our car needs, so I'm always hesitant to bring in a car to the dealer. Well, Middletown Honda is like no other when it comes to service. Sal was phenomenal. He quoted a price and then when I got the bill it was less. He went out of his way to make sure the job wa...
Shane was great, clean establishment and very informative.
I have been looking at cars for a while and I called Middletown Honda to find out what special promotions they have in regards to leasing and financing. I spoke to Ed Folkl and he answered all my question and we made an appointment for me to come and test drive a Honda Civic. He told me that he woul...