McCombs Ford West

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Karen Sorrell
Reviews 1
2020-12-28 07:38

Herndon is my married name. OMG!!!! I can't say en...

Herndon is my married name. OMG!!!! I can't say enough GOOD THINGS about Mccomb West!!! I came in late on Friday afternoon because of and issue with my brake controller that another dealership installed. (I don't live in San Antonio) Rick Reyes is my HERO!!! He came in on his day off on Saturday an...

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Ashley Johnson
Reviews 1
2020-12-27 09:55

Went to see a Ford Explorer. Did not disclose the ...

Went to see a Ford Explorer. Did not disclose the suv had hail damaged. I finally noticed it when I came home. Took the SUV back and talked to them about buying it. The SUV was listed at 34,998 when I asked them what we could do because of the hail damaged and military discount. They said well we ca...

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Gail Jordan
Reviews 1
2020-12-27 06:57

I am on my second vehicle from McCombs Ford West! ...

I am on my second vehicle from McCombs Ford West! Albert Guzman best salesman
ever!! Steve in the service department was great when I had issues with my focus and the Quik Lane guys are all great too. I now have a 2013 Hybrid C-Max. Mileage over the roof! I drive at least 100 miles a day so I defin...

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Roland P.
Reviews 1
2020-12-27 03:18

never going back...I got bambuzled by salesman wit...

never going back...I got bambuzled by salesman with promises he could get me into a newer car with lower payment even though I had low credit score. He ran multiple inquires to my credit report I never got it approved. in fact his inquiries made my credit report worse...not to mention he ran ran mul...

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Rolland Hoffman
Reviews 1
2020-12-26 23:30

Samuel and Soheil made the buying experience a ple...

Samuel and Soheil made the buying experience a pleasure. Johnny the sales manager is a hoot and one half. Always happy and upbeat and worked to get me the absolute best deal available. This is my 3rd new car from Red McCombs West and won't be the last. Highly recommend you stop in and give them a ch...

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Tim Green
Reviews 1
2020-12-26 22:30

Quick Lane is excellent. However, the Service dep...

Quick Lane is excellent. However, the Service dept is totally non-responsive to phone calls. They supposedly ordered parts for a recall against my vehicle on June 17th and said they will call me when the parts come in and set up an installation appointment . It is December 19th and I still can't g...

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A N
Reviews 1
2020-12-25 04:14

The first off the Gentlemen and Ladies here are al...

The first off the Gentlemen and Ladies here are all about help before making a sale. I went in just looking but ended up leaving 2 hours with a truck. They ate very respectfully and knowledgeable and will do just about anything to help you! Go see Terry!!

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Richard Alonzo
Reviews 1
2020-12-25 03:08

The story with this dealer is my mom got a small S...

The story with this dealer is my mom got a small SUV type of car and she had a dashboard light pop up and was worried and one of my brothers put it in her head that it was a problemed car we got there explained the problem and they fixed it so now shes back to driving me crazy good work really yeah ...

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Keyana Peavy
Reviews 1
2020-12-23 06:23

Brought my 2017 Escape here twice in one week for ...

Brought my 2017 Escape here twice in one week for an engine light issue. I feel the process was rushed and after the first day of them telling me they fixed the issue, I had to return my car the NEXT day. After picking it up the second time they said it was just bad gas and new gas should fix the is...

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David Shaffer
Reviews 1
2020-12-22 05:50

I recently was looking into the possibility of buy...

I recently was looking into the possibility of buying another vehicle. I just wanted information. But, when I got to your place I met Mr. Roger Mortensen who was very nice, friendly, and efficient. He showed me to several different types of pickup trucks that I said I was interested in. He went ...

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RIch Spade
Reviews 1
2020-12-21 09:00

I went to 3 different Dealerships and it seemed im...

I went to 3 different Dealerships and it seemed impossible to get car. Until I got to Red McCombs and Michael Wallace and Jesse Made sure that they would make sure I had a vehicle. Red McCombs went above and beyond to take care of me. Thanks guys!!! Sincerely Nicole and Richard.

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JANNETTE ELLIOTT
Reviews 1
2020-12-20 16:36

Service department the worst ever. Asked for an a...

Service department the worst ever. Asked for an appointment online, never heard from them. Then called, was swapped to 4 different departments, finally talked to someone told the problem. Then was told that it would be$125. Just to look.

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cynthia alvarez
Reviews 1
2020-12-19 09:53

My mother bought a car during the summer and still...

My mother bought a car during the summer and still does not have her car plates! We re very disappointed in how poorly their customer service is. We keep calling and ask for managers and they are always busy and they never call us back. Very, very sad. No one has tried to make things right either.

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Michael Cadena
Reviews 1
2020-12-19 06:53

Went in for an oil change, decided to walk around ...

Went in for an oil change, decided to walk around to kill some time, and drove off in a different vehicle. Jeremiah M was, without a doubt, my favorite salesman that I ve ever worked with. I explained my situation, he listened and never I never felt pressured at all. The whole process was easy and ...

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Victor Monsivais
Reviews 1
2020-12-18 06:06

I give 2 stars because they say they give you a se...

I give 2 stars because they say they give you a second chance to get a car and they make you spend money on gasoline to tell you that you do not spend credit and those are the opportunities they do not want to fight and it is not true that they give you a second chance there

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Israel Paz
Reviews 1
2020-12-17 21:17

The sales person are ok, but the real problem is w...

The sales person are ok, but the real problem is when you require a service ,I bought a ford focus 2015 with warranty after 3 month i had issues with the transmission, i made an appointment on their website for a specific day, the next day they called to me saying that their website was not update a...

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Bruce Bailey
Reviews 1
2020-12-17 09:43

Please explain the new business model. I see multi...

Please explain the new business model. I see multiple commercials about Red Mccombs asking for business. So, I called to order a Tonneau cover (>$1,000) and asked how much $$ to install. I am ready/willing to pay immediately. So, the gentleman says he will call be back (within 20 minutes) and let m...

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Tobey Flores
Reviews 1
2020-12-15 16:14

As soon as got off my vehicle, I was greeted by on...

As soon as got off my vehicle, I was greeted by one of the sales associate at McCOMBS WEST who in turn introduced me to another sales professional by the name of Cheyenne Sabok Rouh. Ok He was very friendly and very professional. I showed him a picture of the vehicle I was interested in and he fou...

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Robb Long
Reviews 1
2020-12-15 12:08

Had my car towed in for a clutch problem that I ha...

Had my car towed in for a clutch problem that I had fixed last year at this dealership. Service advisor Michael Wright said that it would be a few days before they would look at it. Now we are sitting at 7 days and no answer after calling several times leaving messages and no response. I decided to...

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Maria Krichko
Reviews 1
2020-12-15 01:30

Our family truck was kept here for three weeks wit...

Our family truck was kept here for three weeks with hardly any updates. When we called they would tell us that they will keep us updated. Sometimes they said the truck would be ready the next day. We wouldn't hear from them until the following week. Once we got it back it broke down the next day. It...

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mathisiaaron
Reviews 1
2020-12-14 18:18

I bought a 2015 F150 2 weeks ago from there. The c...

I bought a 2015 F150 2 weeks ago from there. The car seemed fine when I left but one of my tires just went flat today. I took it to discount tires and they said all of the tires are in really rough shape and that they need to be replaced very soon. I called my sales person (Xiaoxing Shao, also goes ...

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Ronald Yurchishin
Reviews 1
2020-12-14 15:37

Management acted quickly to get me a service appoi...

Management acted quickly to get me a service appointment for a minor problem. Rachelle did a great job keeping me informed of the status. The service area was clean and comfortable. My repair was completed quickly and I rate this experience as Excellent.

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David Litton
Reviews 1
2020-12-13 23:42

If I could rate 0 I would. Horrible service. Sales...

If I could rate 0 I would. Horrible service. Salesman are like sharks. Willing to flip the earth just to make a commission. If you're just looking, then don't go because some salesman will flat out turn you down. Bald dude with some South American accent ended up walking away after I told him I wasn...

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Al Cannon
Reviews 1
2020-12-13 07:23

Pacco was excellent at showing me the vehicle I sa...

Pacco was excellent at showing me the vehicle I saw online, he told me the process regarding having my vehicle appraised, what to expect next, make sure the new vehicle was clean, and sent me to the right finance person to finish up the process. Thanks to him and Mr Payton I was in and out in no tim...

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Ben Schrader
Reviews 1
2020-12-13 06:13

TL;DR: Did the service work request by the day the...

TL;DR: Did the service work request by the day they had promised, but the experience was only just above unpleasant, along with minor damages caused by the actual repair work.

This was my experience with McCombs Ford West s Service Department between the 1st and 5th of June. One the 1st (a Saturd...

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TC Smith
Reviews 1
2020-12-10 18:36

McCombs Ford West continues to impress with "Outst...

McCombs Ford West continues to impress with "Outstanding Customer Service Orientation "!. Quick, prompt and deserving attention for my 2019 F-150. Mike and Rachel are Outstanding Service Advisors! I will be purchasing a new 2021 Platinum F -150
Thank you!

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Alee Napoles
Reviews 1
2020-12-09 20:47

Had a 2018 Ford Escape love the vehicle but drivin...

Had a 2018 Ford Escape love the vehicle but driving position is a pain. Thought McCombs Ford West would be able to assist me in trading in the vehicle but the salesman was either lazy or just didn t want to work with me. The salesman really rushed the conversation acted like I didn t know what I was...

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Bob DuBose
Reviews 1
2020-12-09 19:15

Found the perfect car, secured financing, confirme...

Found the perfect car, secured financing, confirmed the deal with finance. Sales manager "Jessie" sold the car out from under me. Called me 1/2 way through my drive across the state to inform me of thier decision. Poor communication, terrible service.

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Russell Murie
Reviews 1
2020-12-09 07:37

Can't give enough praise to Pesci and Tre in used ...

Can't give enough praise to Pesci and Tre in used vehicle sales. I was in a difficult position needng a very specific vehicle on a limited budget, which was lower than the price they usually deal in. They went above and beyond looking around for a vehicle that that met my specific requirements and m...

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Lucy Morales
Reviews 1
2020-12-07 23:07

Majd JD Tabrizy was our salesperson for the second...

Majd JD Tabrizy was our salesperson for the second time at McCombs Ford West (we had purchased an F150 pick up last year)! Two weeks ago we bought a 2018 Ford Escape and he got us a really good deal on it. He took his time with us and answered all our questions in detail. Not only is he a profess...

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Julio Pinto
Reviews 1
2020-12-07 13:17

After searching for the right Mustang GT throughou...

After searching for the right Mustang GT throughout the day, I immediately felt as ease walking into McCombs West.

Once George introduced me to Sam, immediately had the GT prepared for a test drive and informed me of all the functions. The easiest part of the day was negotiating with Sam and his...

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Belford Rivera
Reviews 1
2020-12-07 10:10

Just purchased a used vehicle great Internet sales...

Just purchased a used vehicle great Internet sales service (Tre) did a lot of the paperwork ahead of time before flying down from New Jersey to Texas dealership had someone pick me up in the vehicle I was interested the truck looked incredible. We finished the paperwork the staff was awesome I would...

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Marlowe Ramos
Reviews 1
2020-12-07 01:38

Great Experience with my service representative an...

Great Experience with my service representative and the quality of work. They were quick to fix an issue that I had not mentioned within the initial repairs so I would not be charged an additional fee. Great customer service! Free car wash!

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Dekisheuna Cathey
Reviews 1
2020-12-05 01:21

If you are looking for a great sales experience as...

If you are looking for a great sales experience ask for LG. My mother referred him to me. I was having trouble finding a new car because of all of the damages . Also I really was in need of a bigger car because I m expecting another child. I really was told no the first round with LG. I was so drain...

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Carlos De Luna
Reviews 1
2020-12-04 11:02

Gotta hand it to the handful of gentlemen who made...

Gotta hand it to the handful of gentlemen who made this experience of buying my daughter's 1st vehicle a simple quick transaction,gotta a good deal,good warranty, happy daughter, happy wife,,highly recomend mccombs ford west,I will return when it's time for my next vehicle

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Robert P
Reviews 1
2020-12-04 05:12

** downgraded from 2 to 1 * in Aug 17. I suddenly ...

** downgraded from 2 to 1 * in Aug 17. I suddenly started getting spammed from this awful dealership. Go somewhere else!**

Shady AF. Yep. I said it.

Left me in a room to 'sweat' for 45 minutes. Found the salesman and the manager yuckin it up in his office. Wife creeped out by the salesman.

...

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javeed mohammad
Reviews 1
2020-12-03 23:35

Overall great dealership and wonderful experience....

Overall great dealership and wonderful experience. Was advised to shop here by a family member that purchased a vehicle from here as well. My salesman NY Mike did an outstanding job fighting for us to get the best deal possible. He also kept his word which is hard to find in salesman nowadays. Can t...

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