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Questions about Matter
What is Matter?
Matter is a provider of biodegradable, compostable, and biobased packaging made from renewable materials like corn starch, sugarcane bagasse, and paper. The company was founded by Vicente Servigón to address ocean plastic pollution and aims to minimize environmental impact through sustainable packaging solutions.
What specific products and customization options does Matter offer?
The business offers a variety of eco-friendly packaging products including buckets, boxes, containers, cups, and jars. They also provide custom branding services for businesses that want to personalize their own packaging, such as custom sleeves, straws, and cups.
Where is Matter located and what are their main contact addresses?
Matter operates out of Santa Lucía in the Guayas region of Ecuador, with a main contact address on Vía a Daule Km. 16.5, Pascuales Mz. 61 Solar 1. Their online store and headquarters are located in Lotización Inmaconsa Km 9.5 vía a Daule Calle Eucalipto, Solar 2 y Quinquellas.
How can a customer start ordering from Matter?
Customers can place orders directly through the Matter website, which features an online store with a search function and category-based browsing. For personalized orders or bulk purchases, clients are encouraged to contact the business via phone or email to discuss their specific needs.
What are the shipping policies and costs for Matter products?
Matter ships products within the Guayas province, specifically covering Guayaquil and Samborondón where they assume the shipping cost. For deliveries outside the Guayas province, the customer is responsible for the transport fee, which is $3 per large carton.
What are the purchasing terms and packaging units for Matter?
The company sells products exclusively by the carton at this time, rather than by individual units. If a customer needs products in smaller quantities, they can request to be connected with one of Matter's distributors who can assist with that arrangement.
How can customers reuse or dispose of Matter packaging?
Matter's biodegradable and compostable packaging is designed to be washed and reused multiple times without issues. The company also provides guidance on how to dispose of their products by placing them with organic waste to turn into compost.
What is Matter's current rating and review history?
The company holds a Trustburn rating of 4.2 out of 5 stars based on 10 reviews. The most recent feedback was posted on October 18, 2023, showing a mix of ratings ranging from 3 to 5 stars.
What do customers say about their experience with Matter?
Reviewers consistently praise Matter for its excellent customer support team, user-friendly website, and top-notch services. Many customers highlight the personalized attention they receive and the quality of the eco-friendly products.
What are the temperature and usage limitations for Matter packaging?
Matter's packaging is suitable for both hot and cold foods and beverages. The products are resistant to water and can be safely used in microwaves and freezers, making them versatile for various food service needs.
What core values and operational practices does Matter follow?
The company emphasizes a commitment to ecological responsibility, functional design, social responsibility, and sustainable innovation. They work with specialized recycling companies to manage collection and composting processes.
What certifications and sustainability seals does Matter hold?
Matter is certified Blue Friendly, a seal that identifies brands capable of generating positive change. Their products are 100% sustainable and carry certifications that guarantee their ecological benefits.
How can customers contact Matter for support or inquiries?
To get in touch with Matter, customers can call +593 95 923 8827 or send an email to info@matter.ec. For general inquiries, the main office can be reached at +593 (4) 515 8300 ext. 404.
What is the broader mission and benefit of choosing Matter?
Matter's packaging is designed to reduce the carbon footprint and promote a more responsible lifestyle by utilizing renewable raw materials. The company aims to help businesses position their brand with respect for nature while providing practical and innovative packaging solutions.
What is the official website of Matter?
The official website of Matter is matter.ec.
AI-generated from reviews on this page. Verify anything important with the company directly.
I wanted to take a moment to express my gratitude towards Matter. They have delivered exceptional services. Their website is user-friendly, and the customer support team is efficient.
The services provided by Matter are excellent. Their website is user-friendly and the customer support team is very helpful. I highly recommend them.
I recently had a great experience with a company website I came across. Their services are top-notch, and the customer support team is very responsive. I'm highly satisfied.
The overall experience with Matter has been positive. Their services are good, and their customer support team is responsive. I would use them again in the future.
🌟 I've been a customer of Matter for a while now, and they haven't disappointed me once. The services they provide are top-notch, and their website is so easy to use. I highly recommend them! 🌟
I have had a great experience with Matter. Their services are excellent, and their customer support team is always helpful. I can't recommend them enough.
Matter is a great company to work with. Their services are impressive, and their customer support team is fantastic. I'm extremely satisfied with their offerings.
Matter has provided me with a wonderful experience. Their services are great, and their team is extremely helpful. I highly recommend them for all your needs.
I just have to say, Matter is absolutely amazing! 🌟 Their services are top-notch and their website is so easy to navigate. The customer support team is always quick to respond to any queries.
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- Website
- matter.ec
- Phone
- 593959195929
- Address
- Lotización Inmaconsa Km 9.5 vía a Daule Calle Eucalipto, Solar 2 y Quinquellas
- Categories
- Supermarkets