Master services inc

Master services inc is a family-owned and operated business that has been serving Texas for over 25 years, specializing in chimney cleaning, inspections, repairs, relining, rebuilding, custom chimney caps, and home remodeling. They provide these services to homeowners in Dallas, Fort Worth, and surrounding communities, with a focus on masonry protection and repairs.

The company offers a range of chimney and fireplace services including chimney cleaning, camera inspections, priorFire Retro Fireplace Prefab repairs, custom chimney caps, flashing repair, brick step repair, chimney liners, and chimney masonry work. They also handle common chimney problems like leaky chimneys, smoky fireplaces, and smelly chimneys, as well as fireplace inserts and firebox repair.

To get started, customers can schedule an appointment by calling (972) 877-4650 or filling out the contact form on their website. The process involves a visual inspection of the chimney and fireplace to identify issues like creosote build-up, cracking, rust, or spalling, followed by recommendations for necessary repairs.

The business is located at 2865 Exchange Blvd Suite 100, Southlake TX 76092, and operates Monday through Friday from 8am to 5pm, with Saturday and Sunday closed. They serve the Dallas, Fort Worth, and nearby areas, providing reliable home improvement solutions for chimney, fireplace, roofing, kitchen, and bathroom remodeling.

The company was founded in 1996 by Chad and Christa Murray, starting as Chimney Patrol before incorporating as Masters Services. They have been serving the Dallas area since 1997, with a team of uniformed employees who receive training and certification opportunities to advance their skills.

According to their website, the business differentiates itself by offering a path to certification and skill development for employees, treating every home like their own, and providing well-crafted solutions designed to enhance comfort, style, and long-term value for the home.

The business offers financing for many of their in-depth repairs due to new codes and fire issues, and they provide warranties on their chimney service and product work, though they do not warranty repairs unless a camera inspection is scheduled for the next calendar year.

The Trustburn rating is 4 out of 5 from 9 reviews, with the most recent feedback coming in November 2023. Reviewers consistently praise the technicians for being prompt, professional, knowledgeable, and efficient, while noting that the prices were reasonable and the overall experience was great.

Some reviewers on Trustburn mention that the technicians completed the work quickly and efficiently, while others highlight the excellent customer service and responsiveness to their needs. The common theme across reviews is satisfaction with the quality of work and the professionalism of the team.

The business provides chimney caps that offer protection from water damage, extend the life of the chimney, and provide wildlife-free peace of mind year-round. They also offer chimney liners made from thermocrete and stainless steel, as well as custom chimney caps fabricated to ensure safety and functionality.

The FAQ section on their website states that chimney inspections should be done annually per NFPA 211, and that cleaning should be done when necessary to prevent hazards. They also note that even if a fireplace is not used often, moisture damage and neglect can cause large repairs.

The business emphasizes that all recommendations from their estimate and inspections must be completed for the system to be marked up to code standards. They also mention that they have CSIA certifications for many of their staff, including the call center, and that all sales inspectors are either certified or in training.

The company's safety inspections are done as a visual inspection and are a convenience, not a certification of fire worthiness or safety. They review points such as the chimney flue being clear of creosote, checking for cracking, ensuring the damper is rust-free, and verifying the proper spark arrestor is installed.

The business offers services for both residential and commercial clients, with a focus on providing reliable home improvement solutions. They also mention that they are a chimney cap fabricator, paying close attention to every detail to ensure the chimney and fireplace are safe, functional, and enjoyable for the family.

You can reach Master services inc by phone at 972-877-4650.