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Marriott Midtown Suites

4.1· 775 reviews
Average ratingGreat
4.1/ 5

Based on 775 reviews

550%
427%
312%
25%
16%
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What reviewers say about Marriott Midtown Suites

Generated with AI from 775 reviews on Trustburn · updated 4 days ago

Across the reviews on file, customers frequently praise the friendly and helpful staff, while also noting large rooms and a good location, though some mention dated furnishings and extra fees.
What are the most common complaints about Marriott Midtown Suites?

The critical reviewers on file most commonly complain about broken or unreliable elevators, dated rooms with worn furnishings, and unexpected extra charges such as paid parking and paid internet.

AI-generated from reviews on this page. Verify anything important with the company directly.

Whitney Kramer
Reviews 1

We stayed here with our 3 small boys during covid and I have to say, it's one of the nicest hotels we have stayed in. The staff was very accommodating. The parking felt very safe in an underground garage. Although the pool and breakfast areas weren't open when we were there, the amenities around the hotel were perfect. It's perfectly located to walk and explore the city. I would stay here again! The walls were thick, we didn't hear any noises at all. And I am sure someone else cares about this, but the curtains didn't allow light to come in, which is a big deal for us. All around great experience!

Shayla Haynes
Reviews 1

Typically we stay in Hilton but we decided to stay at Marriott. Mattress is thin, looks old, couches are worn and fabric which i don t think is sanitary friendly, housekeeping didn t get to our room until 3:45pm, and the air conditioner was broke in the gym. I ve heard great things about Marriott but i can t bring myself to stay in another one after this experience. Find a Hilton instead

Jack Arwood
Reviews 1

It's not a property with the generous sized rooms if you can get a good deal. However parking is not very good for guest. One turn off is that the very clean rooms are showing there age not through wear and tear but are extremely dated. At a average rate of 150 and it's primo location on 14th I would think the powers that be would give this hotel a much needed refresh.

Alexus Brown
Reviews 1

I stayed for my birthday weekend, The vents in the room doesn t work. They Overcharged my card twice and they couldn t show me proof! Once i checked out on a sunday they charged my card again on a tuesday for something again they couldn t not tell me about! I WILL NEVER STAY HERE EVER AGAIN AND I WILL NOT LET THIS GO!

Sharon Zhang
Reviews 1

The room is spacious but definitely over priced. I felt it s totally a ripoff when I had to pay $27 for parking and connecting to internet is not free, charge $14.99 per night! What a ripoff! I won t come again and I would rather to pay the same money in other hotels.

Ryan Leach
Reviews 1

We stayed here for our one year wedding anniversary and it was wonderful. The staff, especially Jai and Nam, were great! It's conveniently located near a lot of amazing things if you're willing to walk a little. The $27/day for parking our car at the hotel was a little surprising but it is downtown Atlanta and parking anywhere is a premium.

Jaiylah Carter
Reviews 1

Rooms were nice and clean. Pool and jacuzzi was very warm and clean. Food is good here. But the elevators are very slow. And also they charged me for parking and I stayed for 3 nights and I didn t even drive there. I took a Uber during the stay in Atlanta. Every time I ask for help it s always wait 48 hours or manager not in or give it 3-7 business days. I left on March 24 and it s been two weeks and no refund back. They even told me that the accountant will give me a call in two days and never did. I don t understand why lie about the situation. Spend almost $600 on this hotel stay and this is the kind of service I get? No one yet to call me or check my voicemails. Wow!

James Parker
Reviews 1

The suite was very nice. Particularly enjoyed the updated plumbing fixtures. The bed and pillows were very soft. Too soft for me, but my wife loved them. The AC did not seem to work though. It felt like it was blowing cold air all night, regardless of how high our tstat was set.

Andre Culbreth
Reviews 1

Great hotel overall. Walked in and was greeted with a glass of wine upon check in, the restaurant bar staff was great and the rooms are extremely spacious and comfy. One of the few hotels in the area where you can actually get a pitch black room, which is perfect for my sleep. Would definitely stay here again.

Nikesha Gray
Reviews 1

This hotel was in a great location. Right in the middle of everything. However customer service could use some improvement. My friends and I reserved a double bed suite but were given a king suite. When we brought this to the attention of the front desk staff the manager, Frank, told us we would have to pay more to get the room we originally requested or go to another hotel. After demanding to speak with another manager, Dean, they were able to accommodate us. The room was clean but could use some updates. The housekeeping staff just made the bed and dropped off the incorrect number of towels after we asked for a specific number. This was not the usual Marriott standard that I am used to.

Kristin Williams
Reviews 1

We stayed here for my boyfriend's birthday. Loved the room, but I don't think I would call it a "city view" room. View was less than spectacular. Construction going on (I know that can't be helped). In booking on their site, I also asked for extra towels and foam pillows, but I didn't recieve them.

Clea Stone
Reviews 1

Five stars for this lovely place. Whether it was the front desk staff, the bartender, or the event staff,, everyone here has been by far the friendliest and most helpful compared to any Marriot or Starwood hotels I've experienced. I had a long work trip here and felt like it became a home! Thank you so much for taking such good care of me. I really appreciate it!

Anthony Wark
Reviews 1

When changing my room after occupying for 4 hours. Hotel shared key with new guest who walked in on me in on me while in the shower. Room was never redone for new guest.

Received a visit from house keeping once when they ONLY removed the trash. No refreshing of towels, picking up of clothes, remaking the bed or organizing table surfaces - however left a tip envelop.

When asked for the room to be visited by housekeeping they never showed.

All in all very underwhelmed, and recommend checking our the numerous properties in area.

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