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Average ratingGreat
4.0/ 5

Based on 504 reviews

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What reviewers say about Market Basket

Generated with AI from 504 reviews on Trustburn · updated 22 days ago

Across the broader set of reviews, many customers describe Market Basket positively, frequently calling out the quality of its meats and produce and noting it as a trusted neighborhood grocery option. Some reviewers mention downsides like smaller stores, limited parking, and busy conditions, but the majority of feedback reflects a satisfactory to excellent experience.
What does Market Basket do?

Market Basket is a grocery store chain that has served customers in New England since 1917, growing from its first store in Lowell, MA to 79 stores across the region. Based on the description on file, it operates as a supermarket offering everyday food and household shopping to its local communities.

What are the most common complaints about Market Basket?

Based on the lowest-rated reviews on file, critical reviewers most often complain about rude staff, poor cleanliness such as flies in the deli area, and problems with product quality including expired or moldy items. They also mention understaffed registers and long waits to check out.

AI-generated from reviews on this page. Verify anything important with the company directly.

junior Gonzalez
Reviews 1

Nasty smell bad at times down by the cold cuts counter deli dept. And all around they have less staff than other market Basket i visit at times the donut pastries cabinets doors all broken stay open i have seen flying flies on the staff they well, they dont clean the conveyor wen spilled liquid on it, the same with that place where they put the bq chicken.

donald stpierre
Reviews 1

Store is always decently busy and lines to get in the few registers they have open. I go here almost every other day. Most of the time the staff is alright every once and awhile I will get one of the really friendly and competent workers. EX: today in line the staff was bagging and on their phone at the same time and talking super loud in Spanish with another coworker as we are checking out.

Im sorry but I've run retail stores and have had young kids working for me and I will never allow staff to use their personal phone in front of guest and to have a super loud conversation in Spanish at an already tight and loud register.

Elise Ried
Reviews 1

I DON'T FEEL SAFE Honestly I'm scared of going to this store because there are always guys outside the doors asking for money. One time a man wouldn't let me walk pass him he kept geting in my way saying he needs money and his hand went to pocket I knew he was going to steal my wallet so I yelled and backed up until some1 came over to help me.

Samantha Green
Reviews 1

Market basket is awesome. As you're walking through you'll be shocked at how low the prices are for some things. I will ONLY buy my meat from here. They have a fresh fish counter, deli, and the produce section is pretty extensive. Also, you won't find meat or cheese ends anywhere else..you know when the deli gets to the bottom of a ham or turkey or cheese? They sell the end pieces super cheap..I buy a bunch of ham ends and throw it in some pea soup, and voila!

Bryant Lyons
Reviews 1

well the Market Basket at Broadway and Fletcher it's okay compared to most of the market baskets that are in Lowell the parking facilities are small they need to invest in more different kinds of food besides taking care of a few cultures of people that surround them

Larry Arruda
Reviews 1

Market Basket on Fletcher Street is great. I used to go to the Market Basket on Bridge Street. But they told me the name was Kevin and you also lied to me saying he was the general manager so he said I wasn't allowed there for 6 months and then I went there five months later and his other guy said you aren't allowed in here but they still let me go. So the manager who said he was the GM but he lied. The reason I'm not allowed in there anymore is they told me I assaulted some Spanish employee and that was a total lie. I am 56 years old I weight 110 lb. I was born at night but not last night. Then he got my plate number I sent the police to my house playing I was trespassing and I was drinking. The officer what is a gentleman and I couldn't believe that they let me in to get only a few goods and then sent the police. If you look on your tapes there is no assault taken place. He just didn't like that I criticized the way they had the two express lanes down to one and the other one was full service. This is while we had the pandemic going on it was at least 20 people in the express lane Bumper to Bumper no 6 feet apart from each other. That's why I'm not allowed in there anymore. So I go get my Meats in Salem New Hampshire McKinnon's Meat Market and milk bread and all that little stuff I go to Fletcher Street. Mind you I've been going to the Market Basket since 19 83 1 + Somerville also went to the one in Chelsea I lived in Everett for 20 years I am very disappointed I'm not allowed in that store on Bridge Street. Just because you had some egotistic managers who can't take constructive criticism. I hope someone reads this and does something about this I've been a customer for over thirty-six seven years I don't know something like that. Thank you for listening. And I did not assault anybody just check out the film obviously they have a picture of me and their office guy 110 lb beating somebody up that weighs 200 lb have a good night.

Rody B
Reviews 1

This market provide a variety of products for a large majority of people in Lowell(Latino, White, Asian, Black, etc...) at very good price.
Majority of the workers are nice, respectful, and very helpful to everyone.
The parking lot is a challenge around the Holiday, and sometimes, not all the time. Best time for anyone to shop early (before noon) and there won't be no problems.
My family has been going there for years.

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About Market Basket

The first official site for Market Basket. From the first store in Lowell, MA to 79 stores throughout New England, we have been proudly serving our customers since 1917.

Market Basket: The Ultimate Destination for Quality and Affordable Groceries

Market Basket is a renowned supermarket chain that has been serving customers in New England since 1917. With 79 stores spread across the region, Market Basket has become a household name for quality and affordable groceries. The company's mission is to provide its customers with the best possible shopping experience by offering high-quality products at unbeatable prices.

At Market Basket, you can find everything you need to stock your pantry and fridge. From fresh produce to meat, dairy products, bakery items, and more - the store offers an extensive range of products that cater to all your grocery needs. Whether you're looking for organic fruits and vegetables or gluten-free options, Market Basket has got you covered.

One of the things that set Market Basket apart from other supermarkets is its commitment to providing exceptional customer service. The company believes in treating every customer like family and goes above and beyond to ensure their satisfaction. From friendly staff who are always ready to assist you with your shopping needs to clean stores that are well-stocked with fresh products - everything about Market Basket screams excellence.

Another reason why Market Basket is so popular among shoppers is its unbeatable prices. The company's philosophy of buying in bulk directly from manufacturers allows it to offer some of the lowest prices on groceries in the market. This means that customers can save big on their weekly grocery bills without compromising on quality or variety.

Apart from groceries, Market Basket also offers a range of other services such as catering, gift cards, floral arrangements, pharmacy services, and more. Whether you're planning a party or need medication refills - you can count on Market Basket for all your needs.

In conclusion, if you're looking for a one-stop-shop for all your grocery needs at unbeatable prices without compromising on quality or customer service - look no further than Market Basket! With over 100 years of experience under its belt and an unwavering commitment to excellence - this supermarket chain truly stands out from the rest!

Address
875 east street
Categories
Retail