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Average ratingExcellent
4.5/ 5

Based on 23 reviews

583%
44%
30%
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What reviewers say about Marc Jacobs

Generated with AI from 23 reviews on Trustburn · updated 36 days ago

Across the main cross-section of reviews, customers describe the store as inviting and quiet, frequently praise the staff for being kind, attentive, and helpful, and comment positively on the collection, displays, and in-store cafe offerings.
What are the most common complaints about Marc Jacobs?

Based on the lowest-rated reviews, critical reviewers wrote about receiving a scratched or poorly packaged product, feeling the customer service was disrespectful, being uncomfortable with an employee's appearance and conduct in-store, and being disappointed that an out-of-stock item was not offered to be ordered online and only display items were suggested.

AI-generated from reviews on this page. Verify anything important with the company directly.

Alexander Hoffmann
Reviews 1

Just wow. The employees were so unbelievably kind and attentive. At other high end stores I ve found the employees to be cold and rude, but that was 100% not the case here. My mom and I came in to noodle around and instead walked out with a good haul of goodies. Janise and Nathan in particular were so attentive, and brought me a ton of sizes and options when certain looks didn t fit/didn t work. And they were super welcoming when I was exploring pieces from the woman s collection. We had a blast shopping and trying on our clothes. Plus! delicious Pistachio Ice cream. I mean... We will definitely be returning in the future.

Cecily C-S
Reviews 1

Went in for a bag I really wanted. They offered assistance quite fast. However after being in there for 10 minutes my item wasn t in stock and instead of offering to order online they offered the items they had left which were displays. Couldn t imagine spending that much on a display when its in stock online.

Shannen Danahey
Reviews 1

Stopped here on NYE day. Beautiful setup. The team was more than happy to help me find the makeup I wanted and everyone was very friendly. They had free hot coffee and cookies that day as well in the coffee shop. Definitely worth the experience instead of just buying online.

Business Only
Reviews 1

Went into this store to purchase Grunge wear. An African American woman (I did not catch her name) with braids (that I liked which she said were done where she is from Chicago ) had on a Marc Jacobs sweatshirt and black Marc Jacob jeans. As she walked away, I noticed her pants were sagging and her underwear were exposed. I asked if she was aware you could see her underwear (surely she was not intentionally sagging her pants at work?). She said Yes I am. Do you like what you see? I think it speaks for itself. I will only spend my money at a place that conducts themselves in a manner with which I agree. #experience #inappropriate

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About Marc Jacobs