Questions about Madrid Gold
What is Madrid Gold?
Madrid Gold is a Spanish company specializing in the buying and selling of gold, silver, platinum, and palladium, as well as used or broken jewelry and watches. They offer free, transparent, and commitment-free appraisals with prices based on the day's gold quote. The business operates from Madrid Vaults, a secure vault facility in Madrid, and accepts major currencies including the euro, US dollar, British pound, and Australian dollar.
What specific products do they stock for purchase?
They stock a wide range of gold and silver bullion in various sizes from 1 gram to 1KG, along with platinum and palladium. Their coin selection includes Krugerrands, Canadian Maples, Britannias, and American Eagles. They also offer silver that is free from VAT, and customers can store these items in a personal safe deposit box at their vault.
How does the pricing and budgeting process work for customers?
Prices are highly competitive and based on the real-time cash price of gold throughout the day. To get a live budget, customers must call, send an email, or WhatsApp a member of the commercial team. They also offer a table of prices online, and their team is available to assist with live pricing inquiries.
What are the opening hours and location details?
The business is located at Pl. de San Juan de la Cruz, 6 in the Chamberí district of Madrid, Spain. They are open from Monday to Friday between 10:00 am and 5:00 pm, and are closed on Saturdays and Sundays. The last entry is permitted 30 minutes before the established closing time.
What security services are available for storing valuables?
Madrid Gold operates Madrid Vaults, an independent safe deposit box company founded in 2013. Clients can store precious metals, jewelry, and important documents in their own safe deposit box. The vaults are open six days a week and can be visited at a scheduled time.
What are the contact methods provided for the business?
Customers can reach the team via the phone number 616 72 42 09, which is also used for WhatsApp. They also accept emails sent to [email protected]. The website provides a contact form for sending messages, and they encourage users to use WhatsApp for quick communication.
What are the common themes from user reviews on their own platforms?
Some reviewers on Trustpilot and Google mention the high level of security and ease of access provided by Madrid Vaults. Users frequently praise the personalized advice and the transparent nature of the appraisals. Others note the convenience of the central location in Madrid for buying and selling precious metals.
What currencies are accepted for transactions?
Madrid Gold accepts the euro, the US dollar, the British pound, and the Australian dollar. They facilitate transactions across these major currencies to serve a diverse range of international clients. This flexibility allows them to operate effectively in the global precious metals market.
How does the process work for buying or selling items?
To get started, a customer contacts the team via phone, email, or WhatsApp to request a live budget. Once a price is agreed upon, the transaction takes place at their office in Chamberí. For selling, they provide free appraisals to determine the value of the gold, silver, or jewelry before purchase.
What specific metals and items are they willing to buy back?
They buy gold, silver, platinum, and palladium in the form of bullion or coins. They also purchase used or broken jewelry and watches. The business explicitly states they accept these items regardless of their condition, offering immediate payment upon successful appraisal.
What is the history and team structure of the company?
Madrid Gold is described as an Irish-owned and managed company with a team experienced in the precious metals sector. They operate through Madrid Vaults, which was founded in 2013. The team emphasizes a close, personal approach to ensure customers feel confident when buying or selling.
What are the practical steps for a first-time customer to get a quote?
A first-time customer should visit the website or contact the team directly to initiate the process. They must provide details about the items they wish to sell or the metals they wish to buy. The team will then provide a real-time budget via phone, email, or WhatsApp to proceed with the transaction.
How does the business handle storage and safety for clients?
Clients can utilize the Madrid Vaults facility to store their precious metals and other valuable items. The vaults offer a high level of security and are accessible six days a week. This service extends the core offering of Madrid Gold, ensuring the safety of the assets until they are sold or retrieved.
What are the specific terms regarding VAT on silver purchases?
The business explicitly highlights that they offer silver that is free from VAT. This is a specific feature mentioned on their website to attract customers looking for cost-effective investment options. The pricing for other metals is based on the daily gold quote, but the VAT exemption for silver is a distinct selling point.
What is the official website of Madrid Gold?
The official website of Madrid Gold is madridgold.es.
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Madrid Gold es tu especialista en compra y venta de oro, joyería y metales preciosos en Madrid. Ofrecemos tasaciones gratuitas, transparentes y sin compromiso, con precios basados en la cotización del oro en el día. Compramos oro, plata, platino, relojes y joyas usadas o rotas, y te pagamos al instante. También vendemos joyas y oro de inversión con total garantía y asesoramiento personalizado. Nuestro equipo cuenta con experiencia y trato cercano, para que vendas o compres con total confianza. Visítanos o visita madridgold.es.
- Website
- madridgold.es
- Phone
- 616 72 42 09
- info@madridgold.es
- Address
- Pl. de San Juan de la Cruz, 6, Chamberí, 28003 Madrid, Spain
- Business hours
- Mon - Fri: 10:00am - 05:00pm Sat - Sun: Closed