Long beach bmw

This was the best sales experience Ive EVER had purchasing a vehicle (and I ve purchased quite a few) Alan in sales was great from start to finish. He went above and beyond my expectations. He was honest and upfront and really took care of me.Thank you very much Alan!

AVOID this BAIT & SWITCH DEALERSHIP!
-- read the whole review--

We had done our research and knew exactly what we wanted and went to BMW Long Beach.

We waited 30 minutes before anyone even acknowledged us.

We wanted a M440i and nothing less. Jennie Pacheco, the sales associate, tried to talk us out of what we wanted because it was difficult to find.

The M4 on the showroom floor, however, caught our eye.
My husband and I were EXTREMELY interested in this car.

The sticker price on the car is NOT the price. BMW of LB said the price was 11,000.00 more due to a car chip shortage. We were told it was a market adjustment. It felt very bait and switch!!

We made a very reasonable counteroffer and Jennie was off to speak to the manager .

It took her 10 minutes to come back with an answer of No. We had to beg to even get a counteroffer.

We were told that we COULD NOT drive the car. and told "M owners do not like a lot of miles on their car"
We could not see the car in the daylight.

When I am about to drop over 90K on a car - I better be able to drive the darn thing even around the block!!!

This dealership is clearly all about bait and switch. They DO NOT take their customers seriously.

The next day the sales manager Mark called. Now he wanted to make a deal. He still wanted to charge the 6,500. above sticker! I said NO.

At that point it was TOO LATE we took our business over to Mercedes-Benz of Long Beach who were more than happy to have us purchase a brand-new fully loaded C-43 AMG cabriolet.
and I was able to test drive the Mercedes right off the showroom floor!!

After many not so good experiences at another dealers, I have to say: BMW at Long Beach has the highest standards of service. Besides the most complete inventory; Mike, Dante and Andy were really helpful, patient and trustworthy persons, whose; dedication to their job helped me to take the right decision acquiring my BMW X3. Thanks a lot!!

Professional! Clean! Great experience buying from them even amid the long wait caused by shortage of chips/parts. So happy with my car!

Excellent car buying experience. Impeccable service and highly recommend.

Went in to inquire about a new lease and drove away with a new car! Hemet and john were awesome. The car is great could not be happier!

Revised review: I am very pleased with this bmw dealership. They immediately corrected any mistake and the oversight was on my end. They respond to customer complaints immediately and they take their customers seriously.Michael Daniels and Joshua Domondon have gone above and beyond responding to my concerns. I highly recommend this dealership to anyone.and every staff who works here is just as efficient and knowledgeable in their job and customer service.

They were very courteous and helpful! Sent out of their way to make sure we had a great experience

Experience with Long Beach bmw was great, they were honest and straight to the point it was refreshing to experience that at a car dealership

Left happy with a better deal than I was originally coming in for

Terrible Experience. Sold me a Lemon, took the money and ran.
I just moved to the area and needed a Car. My budget was for a used car but I decided to go with Long Beach BMW as I figured they would offload any bad vehicles to auction rather than risk damaging their reputation - Wrong! ; that they would have fixed any issues after their advertised 41 point inspection - Wrong! ; that if something did go wrong I would at least have a reputable company to deal with - Wrong!
The ignition electronics failed completely after 2 weeks and cost me $2k to fix. While it was in for repair, the mechanic told me that the alternator bearing was failing and pointed out a noise under the engine hum which is very obvious to the trained ear. Another $1k to repair.
I called Long Beach BMW about 30 times. I kept getting the run around. You have to talk to this manager or that one. When I finally did get hold of a manager, they assured me that someone would follow up. Never heard from them again and all subsequent calls were ignored or not responded to.
Long Beach BMW violates all the reasons why one would consider doing business with a mainstream dealer. They don't care about the Customer, just want your money and good luck getting any support once they have it.