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Lighting By Gregory

4.2· 16 reviews
Average ratingGreat
4.2/ 5

Based on 16 reviews

563%
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scoobsmom19
Reviews 1

Lighting by Gregory remains the top choice for lighting in New York. Their customer service is exceptional, and their product knowledge is outstanding. I have relied on David Silverstein for years to select various fixtures, and he is undoubtedly one of the most knowledgeable lighting specialists in the city. Whether it is for a large-scale project or a simple home upgrade, David is always courteous and goes above and beyond to help.

ealmasy
Reviews 1

I made the mistake of ignoring the bad reviews when I bought two pricey light fixtures from Lighting by Gregory in New York. The site promised shipment within 48 hours, but I heard nothing for a whole week. When I finally called, they just said they’d check on it. Two days later, I got tracking for only two of the three parts I needed (the rough-in kit, reflector, and mount). I called back to ask about the missing piece and was told they’d follow up with the manufacturer. A day later, an email explained the missing parts weren’t in their "bulk shipment" and they were still waiting for an update. Another two days passed with radio silence, so I called again, and they repeated the "checking with the manufacturer" line. I called one more time the next day and was told they had just emailed the manufacturer again. Now I have two-thirds of the set and no clue when the last third will arrive. Their website looks fine and prices are decent, but the post-order experience is a nightmare. If you buy from them, you’re likely to regret it.

zdre
Reviews 1

Purchased from Lighting by Gregory in New York and I’m pleased with the result. While the delivery took a couple of weeks, it came straight from the manufacturer, which explains the timeline. The final cost was unbeatable thanks to the 15% discount code. Overall, a great experience.

Buymagination
Reviews 1

Lighting by Gregory is easily the worst online lighting store I have ever dealt with. Save yourself the headache and shop elsewhere. I ordered on August 22nd, changed my mind that night, and emailed their ghost-like customer service to cancel. On August 24th, I was told the order had already shipped from the vendor. Yet, on August 25th, I received another email with a tracking number showing the item was actually shipped that very day—not the day before as they claimed. Their own policy states that the manufacturer takes a minimum of 8 to 9 days to ship, and in my cancellation email, they admitted some items wouldn't ship until September 21st, 2008. That is plenty of time to cancel! It is obvious they have no ethics or customer service skills. The employees seem driven solely by profit, lacking even basic integrity. Before buying, I checked the negative reviews and the absurd policies. They claim you can cancel within 72 hours because most items ship after 7 days, but they do not honor this. If the manufacturer sends you the wrong item, they will force you to pay return shipping to fix their mistake. It makes me wonder what kind of authorized dealer Lighting by Gregory is if they don't stock a single item and rely entirely on manufacturers. They are a lazy, irresponsible dealer. You might save a few bucks, but when cancellations are ignored and shipping errors occur, you are on your own. Go to a reputable showroom in New York that actually has products in stock.

sunroofguy
Reviews 1

I had a great experience shopping at Lighting by Gregory in New York. Their prices are very competitive, so I’d recommend hunting for discount codes before you buy. It was easy to pay via PayPal, and the shipping was fast—I received my order just four days after placing it.

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About Lighting By Gregory

Lighting is Our Passion and We Love what we do!

Address
158 Bowery
Categories
Retail