Lighting Inc., Austin, TX

4.4 · 36 reviews
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Vivek Shankam
Reviews 1
2020-09-16 11:21

I usually do not post bad reviews, but this one I ...

I usually do not post bad reviews, but this one I have to. Alissa Fischer in customer service is so bad. She took more than 2 months to place a fan order for our home. 6 weeks after placing the order she tells me the fan is not available. They still haven't processed the refund for me. I am going to...

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Lucy Katz
Reviews 1
2020-09-11 13:37

Knowing that we can count on you for the outstandi...

Knowing that we can count on you for the outstanding service, products and value that you provide is paramount to us. There are so many components to building and remodeling that can go wrong. We know that Lighting Inc. provides us with excellent customer service, upfront and also follows up on th...

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Stephen Peck
Reviews 1
2020-08-07 01:33

Very knowledgeable and friendly staff. They're alw...

Very knowledgeable and friendly staff. They're always willing to help and patient with their customers. Highly recommend going in and taking a look around and working with a sales rep. They have fixtures that fit any budget and the sales reps weren't pushy towards us at all which we like.

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George Habib
Reviews 1
2020-05-27 07:10

So useless. Went in to see if i can get a replacem...

So useless. Went in to see if i can get a replacement for a broken fixture cover. I had the broken cover with me and they asked to bering the entire fixture in to check the code on the back . Giving 2 stars and not 1 because the parking was easy and the place looks neat and tidy.

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Delilah Shepard
Reviews 1
2020-05-24 10:52

If I could give this staff less than 1 star, I wou...

If I could give this staff less than 1 star, I would. We we re extremely excited about going to this store because we have a rotunda we need a chandelier for in our new home. My husband and I were ignored by the man with the ponytail at the front desk. We said hello, and he proceeded to look at us a...

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Russell Harrell
Reviews 1
2020-05-14 15:24

Order cancelled and refund promised within 2-3 wee...

Order cancelled and refund promised within 2-3 weeks - it is now over two months and still haven't received refund. I have called four or 5 times and always told it is being processed and I will get it in a few days. Filing with BBB now, guess small claims will have to follow.

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Robert Gilbreath
Reviews 1
2020-03-22 09:53

Susan is my go to for all my lighting needs. Her a...

Susan is my go to for all my lighting needs. Her and the whole staff are almost too friendly compared to other places Ive been and the big box retailers. They carry all the brands so you are sure to be able to find the look and style you need. Looking forward to getting more lights from them soon.

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Shannon P
Reviews 1
2020-03-06 11:28

We recently remodeled our home, and Lighting Inc. ...

We recently remodeled our home, and Lighting Inc. was one-stop shopping for all of our lighting needs. From our first visit, Brian was very attentive and went above and beyond to make sure we had everything we needed for installation. They have a great selection, and they can order anything you want...

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Darla Weiss
Reviews 1
2020-02-22 23:11

I would give 0 stars if I could. This store has l...

I would give 0 stars if I could. This store has lousy customer service. I walked into the store to purchase lighting for multiple rooms. I thought a salesman was coming to greet me as I entered the store. He wasn't, he was coming to the front of the store to fill his coffee cup!! I wandered thr...

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Amanda Marks
Reviews 1
2020-02-15 19:51

Working with Scott Bailey at Lighting Inc was one ...

Working with Scott Bailey at Lighting Inc was one of the most positive experiences of my entire home remodel process. Lighting Inc was able to fulfill all of my lighting dreams at competitive pricing and believe me, I shop around for the best deals. But on top of that, Scott is truly a lighting expe...

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Carson Case
Reviews 1
2020-02-04 04:42

Oh my goodness gracious!!! Thank you Alyssa! She i...

Oh my goodness gracious!!! Thank you Alyssa! She is so incredibly knowledgeable! I feel like I just completed a graduate course on lighting in a few minutes. She just made what I thought would be a challenging day problem solving into an easy breezy one! Thank you!

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Erinn Hughes
Reviews 1
2020-02-03 02:18

This is a high end lighting fixture store. The sta...

This is a high end lighting fixture store. The staff is spot on and give great advice. If you're looking for something inexpensive for say a laundry room you're going to want to look elsewhere. We bought a beautiful ceiling fan here several years ago and will buy new ones there in the future. AMAZIN...

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