I did not buy a vehicle from Lexus, but I did test drive the new RX350. When I asked how it differs from a similar Toyota he said he didn t know. He should learn, but it s better to say that than BSing an answer. He was not famiar with any features on the RX versus competitors either. When I men...
Awesome experience with sales & lease/finance people
Great service & great people
Recently purchased a vehicle here with the help of Mike and Sumeet. I have purchased several vehicles through different dealerships and my experience with this dealership is unprecedented. Very professional, no pressure, and very welcoming from the beginning until the delivery of the vehicle has bee...
My 2016 RX 350 is fantastic .and so was the Lexus Southpoint team! Joald Liaz was happy to walk me through the different cars and what features came with the different trim levels for the RX 350. At no time did I ever feel pressured by Joald, and because of his great service and professionalism, I...
Phenomenal customer service all around. From the warm and friendly receptionists, to the non-pushy sales staff (Andrew) we felt well taken care of in entirety. A first class establishment for sure, and a pleasure to deal with.
Amazing car buying experience. Fantastic staff. Completely stress free.
Professional and friendly service. Happy with the purchase.
Bought a used Lexus and felt it needs a four-wheel alignment. So I took it to Lexus of South Point. The technician put it on the machine, also took a road test drive and concluded that no alignment was needed. They explained this to me and did not charge me for all of these. -- I understand it did t...
Lexus Southpointe disappointed when we bought the nx fsport 2015 we were offered free oil change as long as you own the vehicle but now anytime we try to book for oil change we are pressured to get other services done i dont think we need other services just oil change. I bought 2 vehicles from th...
Do NOT buy the hybrids. Bought a RX hybrid, been having battery issues ever since. The car will not start half the time in winter, very unreliable. Dealer checked the car and the answer we get has always been there's nothing wrong.
Lexus may make quality cars, but STAY AWAY FROM HYBRIDS, the dealer...
In one word...incredible. Take a mental image of the average car salesman (pushy, greasy, shady) and then reverse it. These guys are professional, exceptionally friendly, willing to go that extra mile and very transparent. I dealt with a salesman by the name of Ganesh, who was a phenomenal guy and a...
My wife and I recently purchase a 2015 Lexus NX from this dealership, we were very happy with the 5 star service that we got from everyone there. From the sales team, finance office all the way to the delivery coordinator during our pick up. A very friendly family environment at the dealership. High...
.just purchased a is350 from the lexus south pointe and got a very very very very good treatment and very nice service....BTW, Raf is the best sales i have met..
They have the best service department! Gary and Eric are always very helpful and friendly. Always a pleasure coming here to service my vehicle.
Fantastic test drive experience. Product Advisor and Financial Services Manager are very knowledgeable to give us the best recommendation to meet our needs by Lexus products and packages. Technology Specialist spent an hour for demostrations patiently, the Sales Manager is great. We are very happy t...
I recently purchased a second vehicle (Volvo used) from Lexus south pointe my first purchase was a (new Lexus sedan). I was happy with My first experience, however I recently found out that my first car loan, issued to me by Milan (Financial manager) had what most banks call a balloon payment loa...
Thank you James Renouf for an awesome experience with trading in our vehicle and buying a new one. He totally got what we were looking for and made great suggestions. My husband and I felt that we had great information given to us during our day there from all the people we interacted with.
If you're looking to purchase a vehicle at Lexus South Pointe, ask for Aaron Dela Cruz!! He will never disappoint you! As soon as he welcomed us, I immediately knew we wanted to deal with him. He's very honest and knowledgeable. He went out of his way to answer our questions. We felt very comfortabl...
Had a terrible experience with the online sales rep, but Chris provided a great service an was helpful.
Gary Chang was able to get me the best price. He is very easy to deal with. Finance department is fantastic as well. Highly recommend this dealership.
Recently bought Lexus NX200t. Very friendly staff right from the first day I stepped in the Showroom!! Thanks Farid..
My mother and I bought 2 previously owned vehicles here and the customer service was the best I have ever experienced. Vikrum and Sumeet were fantastic and I greatly appreciate and enjoyed my experience!
Worst service ever. They will take advantage of every person they can. Do not let your wife or girlfriend or sister or mother go there alone.
Joald is very personable and was quite helpful in assisting me with getting the vehicle I was looking for.
From start to finish a truly great experience at Southpointe Lexus. We have been Lexus owners since 2008. We have owned an Rx300 2001,2003 and and Rx350 2012. This year we were approached by Alex Kandathil sales Consultant about purchasing a brand new Rx 350. Dealing with Alex was a real pleasu...
I am so impressed with the service I have received at Lexus South Pointe! My family has bought two cars from this dealership and we couldn t be happier with the service we received and are still receiving. We just bought our second car from Amin Hussein and he was wonderful. He took the time out to ...
Stopped into Lexus South Pointe and was happily Introduced to Micheal Cormier who is one of the Experience Managers at the dealership. Micheal was flawless at ensuring our stop in at Lexus was pure enjoyment, the tour of the building and all it has to offer. The service plans were explained in gre...
Since the day I bought my Lexus RX350, I've had nothing but amazing service at Lexus South Pointe.
Everyone is super friendly and always takes a second to say hi or even a minute to talk. They also remember you by name.
When ever I get my SUV serviced, Gary H. is always the guy that takes care of...
The best car dealership I have ever been to. They made the purchasing process so seamless and efficient. Daniel was very helpful and reassuring and the rest of the staff was amazing as well. Such an amazing experience.
I enjoy the very good service at Lexus South Pointe. I always bring my vehicle here for service repairs. The service team is prompt, polite and gets the job done.
Excellent service from the staff, a gentleman named Lutfor was extremely helpful and the mechanics got my car up and running in no time! Nothing but good things to say :)
I came into Lexus to browse vehicles last Wednesday and as soon as I entered I was greeted by a lovely receptionist with blonde hair (didn t catch her name) and she started off my experience on an excellent note!
Really Impressive. It's my first ever Lexus and I was here for my first ever service, hardly took 20 min to get it all done. Must say great Customer Service, People, Facilities and Work done by their crew to give it 100%
We bought an RX350 a week and a half ago from this dealership and we would recommend it to all our friends. The service was excellent all throughout our purchase. Sam Surani took lots of time to explain the car and the different packages to us. He is very knowledgeable about the car and made sure...
Fantastic service! Amin took care of us and it was an enjoyable experience from start to finish. Thanks also to time spent with Sophear.
My father in-law got an RX at Southpoint a couple years ago and still can't stop raving about the service. So when we were in the market for a new vehicle, this was the first place we went. They absolutely did not disappoint. From the initial test drive to the pick up day, we were treated like royal...
Quick service. First class treatment by all teammates. All services were explained and cost was included in conversation.
" REAL" customer service! Lexus South Pointe delivers an excellent sales and service experience. Congrats to David Friesen and his staff for the remarkable service we received purchasing our new IS 350 in June. Alex in sales was very professional to deal with. Dee is the service department was equal...
the parts department charges more than suggested retail, shop around for your parts
Best dealership I've ever been to with the kindest employees. They were very helpful and informative, took excellent care of my car and me. The massage chair was a major bonus too!
Friendly greetings upon entrance and exceptional service by Shauna and her staff they takes care of you the minute you walk in and make sure you are comfortable (Spa is awesome) and very attentive and thural when going thru your maintenance/service check.
Definitely continue to bring my vehicle ...
The staff at Lexus South Pointe are incredible!! My buying experience was hands down the best I have ever had! Everyone was friendly, knowledgable, and just plain wonderful! I am so excited to be driving my new Lexus and even more excited to be a part of the Lexus South Pointe family and family is e...
I bought a used vehicle recently from South Pointe Lexus and it's BY FAR the best I've been treated at any dealership and I've bought a few cars in the past. When the salesmen I was dealing with went on vacation, he still checked up on me and made sure i was taken care of in his absence. Thank you ...
Amazing Customer Service, Staff was very friendly. Vikram helped me through out the process of getting my first lexus and he made it super smooth for me. Lexus UX 250h is an amazing crossover hybrid.
Thanks a lot Lexus South Pointe.
Beautiful dealership, terrible service. Salesman Tony was defensive and unhelpful with our requests. Made us feel unwelcome and that we were wasting their time.
Phenomenal customer service. Sunny (Sumeet) and Vikrum went above and beyond my expectations when helping me select the ideal vehicle and financing for my new vehicle. They were very professional and courteous from start to finish of purchase. I definitely recommend this dealership to anyone looking...
Overall experience was great. Specifically, Joald Liaz. He is truly a great sales rep and would recommend him to anyone in the market for a vehicle. If you want someone who cares about what you drive and want the best deal, you won't regret it! :)
went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the ...
My experience with Lexus South Pointe was great. Everything went as smoothly.
After days of driving, I have found some problems with the car, among which the most troublesome thing is the OUT-OF-DATE NAVIGATION. And I have no idea why a new car should have such a big shortcoming.
Waiting for solu...
Greatest service ever from all of the departments in South Pointe
would give less then 1 star if I could , took vehicle in to get oil changed an two guys came up to me an said oil pump is shot an if I don't replace it asap , it will cost me thousands , come to find out when I took it some where else , they told me it was windshield wiper fluid leaking , went back...
I've had to get regular servicing and a couple repairs done here on my now 10yr old Lexus because it is close to where I live, and unfortunately the service department has real room for improvement. Up-selling on servicing, forgetting to call me when my vehicle is ready, forgetting to get the shutt...
That was such an amazing experience! Once i got into the building Kevin Harrington kindly approached and asked i have i been helped already i said no and thats when all journey has began. We have found the vehicle i was interested in, we had a ride at which everything he have explained and answered ...
My wife and I were treated very well and must say that the service that we received was the best that we have had at a dealership. The people at the Acura dealership didn't even acknowledge that we were there so when we went to Lexus South Pointe, we were pleasantly surprised by how well we were tr...
Traded our Mercedes Benz and Ford for an IS 250 and RX350. I love both of our cars..... Our experience was so awesome that I will have no hesitation of referring my friends and family and people I know to this dealership. Our salesman Brandon Cardinaux was great. No pressure sale but always there a...
My husband bought me a NX from Lexus South Pointe in November. Our whole experience was truly a pleasure. Everyone was so pleasant and genuinely friendly and helpful in this dealership. Chris Kambeitz and Sophear Vong were very knowledgeable about their products, and they are patient and courteous. ...
Not a Lexus level experience purchasing a 2015 LX 570, the used car and Finance departments should be avoided at all costs.
My husband negotiated the price online with the salesman as we live outside of Edmonton and used LX's are fairly rare, the salesman was upfront with any defects and even sen...
Amazing amazing that s all I can say. The people did an excellent job. I really appreciate it
excellent! great experience! staff, place and ambience was very good! our agent who assist as is excellent! knowledgable, honest and straightforward! will definitely recommend sophear vong! and well definitely recommend the shop!
Professional staff and quick service. We went to the dealership on Wednesday evening and by Friday afternoon the RX 350 F-Sports vehicle we purchase was already released. We are grateful for the services of Farid, Milan & Francis of the Detailing Dept.
Just picked up car after 50% off detail package. Great value and great people. They take COVID-19 seriously, as we should.
Here I was, fresh off a quick jaunt to Vegas, beaten and bruised by a town that always wins. I came to Lexus via EIA to pick up my vehicle, a broken man, and stuck with a buddy s girlfriend who doesn t ever stop talking. You might think I am exaggerating but heed this, my skeptical friend - our ride...
I had A great experience with them.Very transparent with price negotiation.They explained every feature and portions of manual.Very clear and organized explanations about the car. Excellent delivery process.The financial services was nice.All the people are kind and helpful. thank you all.
Very very unpleasant experience with Lexus South Pointe. Myself and my fiance went their to finace an older Escalade they had. We weren't able to come to a price point which was fine but were than told to come on and look at newer vehicles so we could have better payments. So went went in a picked o...
Had the pleasure having Joald assisted with my purchased, I told him what I was looking for. Everyone was friendly during my visit, never once felt pressure.
I've always been a little skeptical with regards to the salespeople at car dealerships because of several negative experiences. However, I met Austin Hwang at Lexus South Pointe and I was absolutely blown away by his professionalism, courteousness and kind demeanor. He was never pushy or aggressive ...
Overall experience was great. Tony on the sales team was very informative about the car and had tons of additional information to make the sale with ease. Milan was quick and efficient with paperwork, and finacing, this was probably one of the better experiences ive ever had with the finance people....
I brought my car in to get the tire pressure monitor fixed and I could not believe how amazing the service team responded to my needs. Five out of five for service and I love my Lexus but when it is time to buy again I would most definitely buy from here. Excellent friendly service. Thank You.......
Exellent service all the time! I love Lexus South pointe:)
We just bought our second vehicle 2021 Lexus RX 350 from South Pointe Lexus (first being in 2018). We want to thank Vikram Virk and whole staff for their top class service. We had a wonderful experience. Strongly recommend South Pointe to other prospective buyers.
Hands down one of the best buying experience I've had. Extremely professional and has exceeded beyond my expectations. Amin & Sopher were both great people to deal with, from start to finish - friendly, approachable. with a great sense of humor. Highly recommended.
Exceptional Experience
Started my search online and received a prompt response to my inquiry on a certified pre-owned ES350 being advertised. My Sales Consultant, Bryan Rose, set up a time for me to test drive the car later that week and worked with me through the sales process to close the deal ...
Lexus South Pointe appear to be well organized, nice dealership. Was out Saturday visiting all dealerships and checking out all new SUVs on the market. Arrive at Lexus at 5:50pm, sale department greeted us, "We're close at 6:00pm if your not buying, but if your buying we're staying". During my co...
Great customer service and exceptional selection!. That's why I keep coming back to this dealership for my vehicles.
Went to Lexus South Pointe for service today and was extremely disappointed. I am driving their Sports SUV and they usually give me a complimentary car wash. Normally they do great job but today I received my vehicle in poor condition ever. I tried calling the service manager to which i received...
Unbelievable service! I had a low tire and called the 1-800 number. I had a service vehicle there within 30 minutes and filled it up. Advised me to have it checked sooner than later so called South Pointe to see if I could come in and have it looked at. Two hours later I had the car in and tire repa...
Dan Rowland and Milan Rezek, where amazing the service was the best, I have ever had! I have a huge list of things that I really appreciated. First off, there is zero pressure to buy, which we really appreciated because we had been turned off other dealerships' pressure tactics. Secondly, they un...
Here I was, fresh off a quick jaunt to Vegas, beaten and bruised by a town that always wins. I came to Lexus via EIA to pick up my vehicle, a broken man, and stuck with a buddy s girlfriend who doesn t ever stop talking. You might think I am exaggerating but heed this, my skeptical friend - our ride...
So I must say, I'm very impressed with Lexus South Pointe. Woke up this morning with the driver front side making the most loud "nails on the chalkboard" sound I've ever heard. After taking the kids to school I headed straight to the dealership hoping for the best. Once there I was greeted by Aubr...
These guys had the best price, lowest mileage, best shaped vehicle in Alberta. I drove from Calgary to get it! Beautiful dealership and top rate service. Kudo's to Virkam, who called me on Sunday just after I put in the web request. He earned my business.
What a classy place! I visited Lexus South Pointe on a Saturday morning to meet with Vikram to look at a used Toyota RAV4. Even though I was not a wealthy customer looking at brand new vehicles I was still treated like I was important and valued. He spent two hours with me going through all the deta...
What a great way to start my week, having my vehicle detailed.
The staff were very gracious very accommodating, the coffee was great too!
I felt comfortable and my vehicle looked like new again well done indeed.
I look forward to coming back!
Thank you Lexus South Point.
Gail Pennie
We recently just bought a new RX 350! Thanks to Andy Luo and his great service we were able to buy a car we have been looking forward to purchasing for awhile! This place has great service and very friendly people! - Jacob & Sang Banh
I was in with my 2007 Lexus LS460L for some warranty work. They made 2 mistakes and forced me to come back, especially when i never deal with them in the first place but they called me out of the blue. this is the 2nd time i have had issues with this dealer with maintenance work. The service was aro...