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Leak Finders - Leak Detection

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Based on reviews, listing data and website checks · updated yesterday

What is Leak Finders - Leak Detection?

Leak Finders is a specialist leak detection company operating across London, Hampshire, Berkshire, Surrey, Kent, and the wider South East. They use thermal imaging, acoustic equipment, and tracer gas detection to locate hidden water leaks without drilling or disruption. The business operates under a 'No Find, No Fee' policy and delivers reports within 24 hours that are accepted by insurers.

What specific technologies does Leak Finders use for detection?

The company states it uses advanced, non-invasive technology to pinpoint hidden leaks quickly and accurately with minimal disruption. Their approach includes thermal imaging, acoustic listening equipment, and tracer-gas technology to find issues like mains supply leaks, underground pipes, or central heating faults. They aim to locate most leaks without lifting a single floorboard.

What types of leak detection services are available?

Leak Finders offers a range of services including mains water leak detection, central heating leak detection, hot and cold pipe leak detection, and underground pipe leak detection. They also provide emergency leak detection services with a 24-hour response capability for urgent situations. Their trace and access leak detection service is designed to find leaks without digging up the property.

How does the pricing and payment structure work?

The business operates on a 'No Find, No Fee' guarantee, meaning customers only pay for results if the leak is successfully located on the initial site visit. This policy applies after an initial visit and excludes certain services, including thermal detection, according to their terms. They also offer a free quote through their contact form or by phone.

What is the process for receiving results and reports?

Leak Finders provides a full written report within 24 hours that outlines findings, recommendations, and next steps. These reports are accepted by insurers and loss adjusters. The process involves a quick response, survey, and appointment making for repairs once the leak is identified.

Where is Leak Finders located and which areas do they serve?

The company covers Hampshire, Berkshire, Surrey, and the surrounding South East, with a base address at 1 Haywain Walk in Basingstoke. They serve homeowners, landlords, and businesses across these regions. Their contact phone number is 0333 052 4729 and their email is info@leakfinders.uk.

What aspects of the customer experience are most appreciated?

A recurring theme in reviews is the speed of intervention and the quick response times provided by the team. Customers appreciate the ability to book appointments even after hours to reduce time off work. The engineers are described as taking time to explain every step of the process clearly.

How long has the business operated and what is its track record?

The business has over 15 years of experience and has completed more than 900 projects with over 600 happy customers. Recent feedback from 2025 highlights quick next-day responses and successful leak surveys. The company claims to have 10+ technologies and 16+ years of experience.

What certifications and partnerships does the company hold?

Leak Finders is WaterSafe accredited and a proud partner of Aspray, the property-damage insurance specialists. They emphasize a clean, non-invasive approach that minimizes disruption to the property. The team is fully insured to provide peace of mind to their clients.

How quickly does the company respond to enquiries and emergencies?

The company aims to respond to all online enquiries within a few hours during business hours. For urgent situations, they recommend calling directly to arrange same-day or next-day appointments where possible. They offer a 24-hour emergency water leak detection service for critical issues.

How can a new customer book an appointment or get a quote?

To get started, customers can complete the enquiry form on the website or request a free quote online. They should have their property address, a brief description of the issue, and preferred appointment dates ready when contacting the team. The team will then match them with the right engineer and book the visit efficiently.

What makes Leak Finders stand out from competitors?

The business is described as efficient, reliable, and providing hassle-free booking options. They use modern, non-destructive techniques to locate hidden leaks while minimizing disruption. Their goal is to stop wasting water and find leaks fast to prevent further damage.

What specific customer stories highlight the team's approach?

Some reviewers noted that the engineers were extremely kind and accommodating, even when customers realized they had caused the leak with a silly mistake. The team went above and beyond to accommodate late appointments to reduce work time off. The service was described as brilliant and highly recommended for future issues.

How can I contact Leak Finders - Leak Detection?

You can reach Leak Finders - Leak Detection by phone at 0333 052 4729.

What is the official website of Leak Finders - Leak Detection?

The official website of Leak Finders - Leak Detection is leakfinders.uk.

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About Leak Finders - Leak Detection

Leak Finders is a specialist leak detection company serving homeowners, landlords, and businesses across London, Hampshire, Berkshire, Surrey, Kent, and the wider South East. With 15+ years of experience and 800+ completed projects, we use thermal imaging, acoustic equipment, and tracer gas detection to locate hidden water leaks without drilling or disruption. No Find, No Fee. Same-day callouts available. Reports delivered within 24 hours, accepted by insurers.

Address
1 Haywain Walk