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Average ratingExcellent
4.6/ 5

Based on 34 reviews

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Bruce Albrecht
Reviews 1

I recently used a financial services company for refinancing, and I was extremely pleased with the seamless process and excellent customer service. The website was user-friendly and provided clear information about the refinancing options available. The ability to easily upload and sign documents online saved me time and hassle. The customer service team was professional, knowledgeable, and always available to help answer my questions. The interest rates and terms offered were competitive, and I felt confident in the overall value I was receiving. Overall, my experience was excellent, and I would highly recommend this company to anyone in need of financial services.

Lesa Laughlin
Reviews 1

I was extremely impressed with Laurel Road. The whole process from start to finish was smooth and efficient. Their website, laurelroad.com, was user-friendly and easy to navigate. The rate was great and the customer service was excellent. I highly recommend Laurel Road to anyone in need of a loan.

itsmo
Reviews 1

I recently switched to Laurel Road from a competitor that rhymes with "Lofi" and it’s been a fantastic move. The digital banking experience here is top-notch—the site is incredibly intuitive, and the customer support team has been amazing. They even sent a lovely welcome package when I first signed up, which was a nice personal touch. As a medical professional, I’d happily recommend them to my colleagues at our practice in Darien, CT. It’s refreshing to have a platform that’s both user-friendly and genuinely helpful.

Chaim Bernstein
Reviews 1

I’m giving this four stars because the rate quoted during my initial conversation with a rep changed by the time I actually signed up. The final rate was higher than what I was initially told, even after factoring in discounts for paperless statements and opening other accounts.

Megan Andrews
Reviews 1

I can’t believe it took me this long to switch my private student loans to Laurel Road. The transfer process was seamless and hassle-free. Not only am I saving hundreds of dollars every month, but I also locked in a fixed rate that is nearly 7% lower than my previous rate. I highly recommend Laurel Road to any physician or professional in Darien or elsewhere who is looking to consolidate their debt and lower their interest costs.

Nickey Cox
Reviews 1

Laurel Road made the whole experience incredibly smooth and fast. I really appreciated how accessible their support team was—calling in connected me to a live person right away, skipping the usual voicemail maze or automated menus. It was great to get direct, clear answers without any hassle. Kudos to the team for keeping things simple and efficient!

Michelle B Ramirez
Reviews 1

Laurel Road made refinancing my student loans a breeze. I secured a lower interest rate and more manageable monthly payments compared to quotes from Citizens and SoFi, which was a huge plus. I also appreciated that they didn’t hike up the rates after pulling my credit. While their website interface could use a bit of polishing, the team was incredibly responsive. They clearly communicated exactly what documents were needed—pay stubs, degree verification, and payoff statements—and provided excellent customer service throughout the process.

JS
Reviews 1

I was pleasantly surprised by how competitive Laurel Road’s rates were when I looked into refinancing. Their offer came in significantly lower than what I was seeing from other lenders. The whole experience was smooth and stress-free, and I’m really glad I went with them.

Sam
Reviews 1

Laurel Road made refinancing a breeze from start to finish. I got a quote in minutes with a really competitive rate, and the underwriting moved quickly once I submitted my docs. Amber, my rep, was outstanding—professional, friendly, and great at getting answers from other departments when I needed them. I’m also glad to see the option to adjust the final payoff amount if necessary. Overall, I’m very happy with the experience and the digital approach. Highly recommend to anyone looking to save on their student loans!

Kimberly Figurski
Reviews 1

My experience with Laurel Road was flawless. I was particularly impressed by the customer support team; the representatives I spoke with were both knowledgeable and genuinely pleasant. It’s rare to find such a great mix of expertise and friendliness, and I couldn’t help but think that your recruitment standards are top-notch. Whether you are using their digital banking services or need assistance with loans, the team in Darien clearly knows their stuff. Thank you for the excellent service.

Naomi Luong
Reviews 1

Laurel Road really stands out for their stellar customer support. Every time I call, the staff is incredibly knowledgeable and patient, taking the time to explain things without any judgment. It’s clear they know how to hire well. Thanks to their efficient team, the student loan refinancing process was fast, simple, and stress-free.

Peter Steinken
Reviews 1

I’m thoroughly impressed with Laurel Road. The entire process was seamless, allowing me to handle everything from my computer without any hassle. The team was responsive and professional, and we wrapped up the paperwork in under a few weeks. Best of all, I secured a fantastic new rate that will save me significant money over time. Given the quality of service, I’ll definitely be recommending this digital banking platform to my friends and family.

Richard Lechner
Reviews 1

I usually dread handling student loans, but Laurel Road made the process a breeze. As a parent of college students, I’ve found them to be such a relief that they are now my go-to financial partner. Their customer service is far superior to competitors like Sallie Mae. Highly recommended!

Akinola
Reviews 1

My experience refinancing loans with Laurel Road has been exceptional—hands down the best I’ve ever encountered. Their digital platform is incredibly user-friendly, and their customer support team is outstanding, providing quick and helpful responses. As a KeyBank brand, they’ve proven to be a reliable choice, and I’d gladly recommend their services to friends and family in Darien or anywhere else.

Brian Quinn Jr.
Reviews 1

Laurel Road has been an absolute delight to work with. I previously held a student loan with Sallie Mae carrying an interest rate above 10%, alongside six additional loans from Navient that seemed to lead me into costly mistakes. Their approach feels entirely different. The refinancing process is straightforward, honest, and fair. If you have questions, their phone support is outstanding. There have been times when they took the extra step to review my account and clearly explain any figures I didn't understand. I highly recommend them for anyone looking to refinance their student loans.

Nikki
Reviews 1

Back in 2017, after finishing my medical residency, options for student loan refinancing were practically non-existent outside of just two banks. Laurel Road has been a standout since then, consistently delivering top-notch customer service. What really sets them apart is their ability to secure lower rates than the competition. When I had to refinance during the pandemic three years later, they were excellent again, offering some of the lowest rates available. Their reliability has definitely earned my loyalty, and I’m excited to wrap up my mortgage with them soon. Highly recommended.

Ann Cruver
Reviews 1

I’m blown away by how smooth the experience has been with Laurel Road. The application process was a breeze and I got approved almost instantly. It feels like I’m finally making headway on the student loans I’ve been stuck with for a decade. Thanks to their refinancing options, I’ll be debt-free in just four years!

Amber Bradley
Reviews 1

Laurel Road is a top-tier digital bank that truly delivers. I’ve used them twice to refinance my student loans, and the process was smooth each time. They even allowed me to consolidate my federal loans along with my mom’s Parent PLUS loan. Automatic payments were a breeze to set up, and their website is intuitive and easy to navigate.

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About Laurel road

Laurel Road is a digital banking platform and brand of KeyBank offering online Checking, Savings, Credit Card, Mortgages, Student Loan Refinancing, and more.

Laurel Road is a digital banking platform that has been making waves in the financial industry since its inception. The company is a brand of KeyBank, one of the largest banks in the United States, and offers a wide range of online banking services including Checking, Savings, Credit Card, Mortgages, Student Loan Refinancing and more.

One of the key features that sets Laurel Road apart from other digital banking platforms is its focus on providing personalized solutions to its customers. The company understands that every individual has unique financial needs and goals and therefore offers customized products to meet those needs.

For instance, Laurel Road's student loan refinancing program is designed to help graduates save money by consolidating their existing loans into one easy-to-manage payment plan. The program also offers flexible repayment terms and competitive interest rates to ensure that borrowers can pay off their loans quickly without breaking the bank.

In addition to student loan refinancing, Laurel Road also offers mortgages for homebuyers looking for competitive rates and flexible repayment options. Whether you're a first-time homebuyer or an experienced real estate investor, Laurel Road's mortgage experts can help you find the right loan product for your needs.

Another area where Laurel Road excels is in credit card offerings. The company's credit cards come with low interest rates and no annual fees which makes them an attractive option for consumers who want to save money on interest charges while still enjoying all the benefits of having a credit card.

Laurel Road also provides online checking accounts with no monthly maintenance fees or minimum balance requirements which makes it easy for customers to manage their finances without worrying about hidden fees or charges.

Overall, Laurel Road is an excellent choice for anyone looking for a reliable digital banking platform with personalized solutions tailored to meet their unique financial needs. With competitive rates across all product lines coupled with exceptional customer service from knowledgeable professionals who are always ready to assist you every step of the way – it’s no wonder why so many people choose this innovative brand over traditional brick-and-mortar banks!

Address
1001 Post Rd
Categories
Banking