Questions about Tổng Đài Viettel
What is Tổng Đài Viettel?
Tổng Đài Viettel operates as a customer service hotline and registration service for Viettel internet and fiber optic (cáp quang) services in Vietnam, facilitating installations for both individual and organizational customers.
What internet speeds and package combinations are available?
The business offers various speed tiers ranging from 300 Mbps to 1 Gbps, with package combinations that bundle internet with Viettel TV (BOXTV) and Mesh WiFi equipment options alongside standard modem rentals.
What are the monthly prices for the main internet plans?
Customers can choose between NETVT1 (300 Mbps) at 195,000đ, NETVT2 (500Mbps up to 1 Gbps) at 240,000đ, or MESHVT3 (1 Gbps) at 299,000đ, all prices including 10% VAT.
What are the installation fees and upfront payment benefits?
A one-time installation fee of 300,000 VNĐ applies, though customers who pay 12 months upfront receive a 1-month free extension on their service.
What documents are required to register for installation?
To get started, individuals must provide a copy of their citizen identification card, while organizations need a signed contract and a business license copy.
Are there any special promotional offers for new customers?
The company provides a special offer where adding just 10,000đ/month qualifies customers for a free camera with a one-day cloud storage lifetime.
How can customers contact the business for support or inquiries?
Technical support is available 24/7 via the hotline 0964.80.9090 or the dedicated support line 1800 8119 for reporting issues or consultations.
How fast is the installation process and what are the operating hours?
The website states that installation is completed quickly within the same day, including on Saturdays and Sundays, for all customers with a need for WiFi or fiber optic.
How does the upfront payment discount structure work for installation fees?
For those who do not want a camera, paying 12 months upfront reduces the installation fee by 100,000đ, while paying 6 months reduces it by 200,000đ.
What additional services can be bundled with the internet packages?
Organizations can bundle their internet service with BOXTV to get a TV360 subscription, which offers HD video streaming at a low cost.
Where can customers find detailed registration and pricing information?
The business lists registration procedures, monthly pricing for each plan, and contact numbers for consultations and technical issue reporting directly on its website.
How does the business describe its support capabilities and team?
The company claims to have a leading internet service support system in Vietnam, emphasizing a dynamic team ready to assist with transmission issues quickly.
What specific equipment is included in the camera promotion offers?
The website mentions that customers who pay the installation fee of 200,000đ will receive a free camera with a one-day cloud storage lifetime as part of the promotion.
What is the official website of Tổng Đài Viettel?
The official website of Tổng Đài Viettel is lapwifi-viettels.com.
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Tổng Đài Viettel operates as a customer service hotline and registration service for Viettel internet and fiber optic (cáp quang) services in Vietnam. The business facilitates the installation of Viettel home WiFi and fiber optic internet packages for individual and organizational customers, offering various speed tiers ranging from 300 Mbps to 1 Gbps. It provides package combinations that bundle internet with Viettel TV (BOXTV) and offers Mesh WiFi equipment options alongside standard modem rentals. The site lists registration procedures, monthly pricing for each plan, and contact numbers for consultations and technical issue reporting.
- Website
- lapwifi-viettels.com
- Phone
- 0964809090
- Categories
- Telecommunications