Land Rover Flatirons

Always a good experience in the service department. They have been maintaining my XF for over 2 years

If I could give zero stars I would. My wife and I went to look at a vehicle, and we wanted to take the night to decide whether we wanted to purchase this vehicle. I called first thing in the morning once they opened for the day and told them that we intended to purchase this vehicle and would come in once we were off work for the day and we made an appointment as well as started the paperwork for financing. We were never told by the salesman we were working with that we needed to put a deposit down on the car and then an hour before we were going to go purchase the car the General Sales Manager let another salesman sell the car to his mother since it was his mother. I recommend to never do business with this dealership and we for sure will never buy a car from them in the future.

Called parts for pricing and availability on a windshield for a customer. I own a glass business. The gentleman who answered provided me List price only. When I asked him for part number since he would not provide me cost, he hung up on me. Wish I got his name, Dean maybe.

Mark Handyside was exceptional to work with. I ve been searching for a Discovery for several months and I m lucky to have found one through this dealership. He was extremely knowledgeable, helpful and not pushy at all. I had a terrible experience at my local Land Rover dealer in Colorado Springs and so I was reluctant to work with another Land Rover dealership but Mark and his team changed my mind. It all made me feel at ease about my vehicle purchase. I highly recommend this dealership and especially Mark.

I bought a new Defender from JLR Flatirons in mid Dec. The process was easy just needed to wait for the vehicle to arrive. This is where things went bad quickly. I went through the process of purchasing the vehicle (no problems at all) and then took my vehicle home. This is where it went bad, the vehicle had a problem before I left the dealer. It took three weeks to fix the problem (disappointing). Why the lower rating, it would seem that the vehicle was never pre-inspected before I took possession. Instead, just get the quick sell and let JLR figure how to fix the problem. Now that in itself is a 1 rating. However, the dealer did give me a loaner and had great communication with the service department with daily updates even when there wasn't much to report. I appreciate that! I am not recommending Land Rover or this dealer at this time as I don't think they are concerned with customer satisfaction or quality. Also recommend reading the reviews on Landroverusa.com as there are well known issues with the Defender and I didn't do my own research as I should have (my bad). The rating will hopefully go up over the years as the relationship could become better with Land Rover and the dealer.

I recently visited to inquire about a trade in vehicle at this dealer. They were very helpful and appraised my current vehicle doing what they could to still get me something even though it had significant hail damage. Ashley was very thorough and made sure that I didn't have any questions or reservations. Her manager Eric even helped with some things, going out of his way to make sure everything was taken care of. Thank you JLR FlatIrons!

LR Flatirons is my favorite dealership/service experience! They're efficient, keep me updated throughout any service or repair process, and Sheila in the service dept is so kind, professional, and accommodating!

Have never once had a live person answer the phone in the service department. Every time I call I have to leave a voicemail and then it is a crapshoot on when I get a call back. And then when I do get an appointment for service, the staff acts like they are doing me a favor.

I've been meaning to write this for a while. Great purchase experience, loved the car, horrible service department.

The service department of this dealership cannot keep up with the volume of the sales. We own an Audi and a BMW, and Land Rover would do well to get trained by these other brands.

Absolutely loved our LR4 and would have instantly purchased a Range Rover if it were not for the constantly backed up service department. You have to wait weeks for an appointment, and there are rarely loaners available. Have an immediate issue? Good luck getting your car in there looked at within a few days - it just won't happen.

Meanwhile I can swing by Audi and BMW for fluid "top offs" without even calling, and I'm in and out within 30 minutes.

I hope Land Rover improves their service department, as we love the cars but simply won't deal with the antiquated service department.

I worked with many staff here over the course of the last year on a pet project 63 IIA. I know I'm not the main clientele, but my experience speaks to just how professional these guys are. The whole staff was lovely to work with and very patient. I worked with Jake in service department and all I can say is however much he is making per hour, he still deserves a raise. The guy was just a gem and an exemplar of the kind of guy you'd want wrenching on your truck. Very knowledgeable, very patient, and more than that able to explain things thoroughly to idiots like myself. Highly recommend this place.