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Average ratingGreat
4.1/ 5

Based on 11 reviews

536%
436%
327%
20%
10%
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Questions about Koko

Based on 11 reviews, listing data and website checks · updated 2 days ago

What is Koko?

Koko is an internet shop that sells sportswear, beachwear, home-wear, bathers, and bags and accessories. The business operates online at koko.dn.ua and offers free delivery on orders over $50 or 2000 UAH. It has been in operation since 2013, as indicated by its copyright dates.

What specific products can I buy from Koko?

The website lists swimwear as a key category, including Toccata swimwear and new swimwear arrivals. They also stock beachwear, lingerie, and beach accessories. Customers can browse these items on their main page.

How do I place an order and receive my items?

To order, customers can use the online store interface to add items to their cart and proceed to checkout. Free shipping is available for orders exceeding $50 or 2000 UAH. The site also provides a contact form for inquiries.

What are the store's opening hours and communication methods?

The business states it is open from 10:00 to 18:00. Customers can reach them via phone at +38 (097) 140-07-60 or through Viber and Telegram. The contact page also accepts messages via email.

What do recent customer reviews say about their experience?

Reviews from 2023 consistently praise the staff for being helpful, polite, and professional. Customers frequently mention that issues were resolved quickly and efficiently. The overall rating on Trustburn is 4.1 out of 5 from 11 reviews.

How is the rating distributed among the reviews?

The Trustburn rating of 4.1 out of 5 comes from 11 reviews. The majority of the 5-star ratings highlight excellent customer service and professionalism. Several 4-star and 3-star reviews also express high satisfaction with the service quality.

What is the most common theme in positive feedback?

Multiple reviewers note that the staff was incredibly helpful, understanding, and courteous. They often mention that the team resolved issues promptly and effectively. This theme appears across reviews from January to November 2023.

Are there any specific promotions or discounts mentioned?

The website mentions a promotion where customers can get -10% off any item. There is also a loyalty program where customers can subscribe to news for updates. The site encourages users to sign up for these offers.

What legal documents are available for customers to review?

The website provides access to a Public Contract (Offer) document. Customers can also find information on the guarantee policy and payment terms. These documents are linked in the footer of the site.

How does the customer support process work?

If a customer has questions, they can fill out a form on the contact page. The business accepts calls between 10:00 and 18:00. They also respond to inquiries via Viber and Telegram for faster communication.

What specific terms are used for delivery?

The site explicitly states 'БЕЗКОШТОВНА ДОСТАВКА ВІД 2000 ГРН' (Free delivery from 2000 UAH). This applies to orders that meet the minimum threshold. The delivery terms are clearly displayed on the main page.

What is the company's approach to customer satisfaction?

The business emphasizes a qualified team and a strategy focused on inspiration and innovation. They aim to provide impeccable service quality and exceed customer expectations. The about page outlines their vision for the company.

How can I register for an account on the website?

Users can register by entering their name or email and password on the login page. There is also a link to create a new account if they do not have one. The personal cabinet allows users to manage their orders and profile.

What are the steps to compare products on the site?

Customers can select items to compare by choosing the fields they want to view. They can drag and drop to rearrange the order of the comparison. The interface highlights differences and allows hiding similar features.

What is the most recent feedback regarding the business?

The latest reviews date back to November 2023, with the most recent being a 5-star rating. The feedback continues to reflect high satisfaction with the service and staff professionalism.

AI-generated from reviews on this page. Verify anything important with the company directly.

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About Koko

Koko Internet Shop offers sportswear, beachwear, home-wear, bathers, and bags and accessories.

Website
koko.dn.ua