Questions about KO HVAC Heating & Cooling
What is KO HVAC Heating & Cooling?
KO HVAC Heating & Cooling is a locally owned heating, cooling, and water heater service company based in Kingston, PA. Since launching in November 2021, the business has repaired and installed furnaces, boilers, air conditioners, heat pumps, and ductless mini-splits. The company operates under PA Home Improvement Contractor license #PA169105 and serves homes across Luzerne and Lackawanna Counties.
How can I book a service or get a quote?
Customers can book online or call the business at 570-479-0603, which is answered 24 hours a day. The company emphasizes providing a clear, upfront flat-rate price before any work begins. Once a price is established, homeowners deal directly with the owner team from the initial call through the final cleanup.
What specific brands does KO HVAC work with?
The company explicitly states it serves as a Carrier Dealer and a Mitsubishi Electric Elite Diamond Contractor. Their service offerings include repairs and installations for both Carrier and Mitsubishi Electric systems. They also mention offering 12-year coverage for Mitsubishi equipment.
What certifications and licenses does the company hold?
KO HVAC is insured and the team members are EPA 608 Certified. The business holds PA License #PA169105 as a Home Improvement Contractor. Additionally, the company identifies itself as Veteran-Owned.
What are the primary service areas?
The company lists Kingston, Dallas, Mountain Top, Pittston, and Shavertown as key locations in Pennsylvania. They specifically mention serving Luzerne and Lackawanna Counties. The business describes its reach as local, focusing on the Kingston area and surrounding communities.
What is the process for a new customer?
The process begins with a phone call or online booking where the team provides a clear price before work starts. After the price is agreed upon, the customer works directly with the owners, Cody Orr and Stephen Klebetz, rather than being bounced between departments. The goal is to explain findings, lay out options, and recommend a solution that fits the home.
What types of heating and cooling systems are installed?
Services include repairs and installations for furnaces, boilers, heat pumps, central air, and ductless mini-splits. The company also offers air handler, zone control system, and smart Wi-Fi thermostat services. Ductless mini-split repair and installation are highlighted as a specific offering.
What indoor air quality services are available?
The company provides whole-home humidifiers and dehumidifiers, UV light and air purification, and air filter filtration upgrades. They also offer custom duct fabrication and modifications to improve airflow. These services are part of their broader indoor air quality exploration.
How does the company handle pricing and estimates?
The business model relies on upfront, flat-rate pricing with a clear price stated before work starts. They describe their approach as giving a straight answer and providing owner-designed systems with written estimates first. This ensures transparency and avoids surprises for the homeowner.
Who are the owners and what is their background?
The co-owners are Stephen Klebetz and Cody Orr, who launched the company in November 2021. Stephen has a background in HVAC trade school and teaching, while Cody learned work habits in the Air National Guard. They emphasize doing what they say they will do and respecting people.
What are the operating hours and emergency policies?
Standard business hours are from 8 a.m. to 5 p.m. However, the phones are answered 24 hours a day for emergencies. After-hours emergency repairs are specifically reserved for maintenance plan members.
What is the company's philosophy regarding customer communication?
The team focuses on clear communication, premium equipment, and people who know the work inside and out. They aim to take the time to explain what they find and recommend what fits the home. The goal is a system done right and a clear conversation about how to get there.
What is the history of the company?
KO HVAC was founded in November 2021 by Stephen Klebetz and Cody Orr. The company started as a response to homeowners being bounced between salespeople and technicians. They built the business to be the company they would want to call themselves, focusing on clear communication and premium equipment.
Where is KO HVAC Heating & Cooling located?
KO HVAC Heating & Cooling is located at 120 Page Ave Unit 15, Kingston, Pennsylvania, 18704.
How can I contact KO HVAC Heating & Cooling?
You can reach KO HVAC Heating & Cooling by phone at +1 570-479-0603.
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Heating and air conditioning company offering repair and installation services for furnaces, air conditioners, and water heaters.
- Website
- kohvacllc.com
- Phone
- +1 570-479-0603
- orrcodyr@gmail.com
- Address
- 120 Page Ave Unit 15, Kingston, Pennsylvania, 18704
- Categories
- Construction