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4.9/ 5

Based on 374 reviews

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Questions about Keytek

Based on 374 reviews, listing data and website checks · updated yesterday

What is Keytek?

Keytek is the largest national locksmith provider across the UK, offering local mobile emergency services since 1997. They provide a full range of locksmith services including lock changes, car key replacement, safe opening, and uPVC door lock repairs. Their team consists of DBS-checked, insured, and highly trained engineers who operate 24/7 across the UK.

How does the booking and response process work?

The business operates a 60-minute emergency response time for urgent situations, though non-emergency jobs can often be scheduled for the same day. They offer a 12-month guarantee on the highest quality parts supplied and fitted, and all services come with a no call-out charge policy.

What are the stated prices for common locksmith jobs?

Standard lock changes typically cost from £120 to £185 depending on the lock type, with labour starting from £96 per hour during daytime Monday to Friday. Emergency call-outs in the evening or on weekends range from £100 to £130, while uPVC multi-point locking mechanisms start from £220.

Where is Keytek located and what areas do they serve?

Keytek serves customers nationwide across the UK, with a national head office located at Keytek House 6 Acorn Business Park, Ling Road, Poole, Dorset, BH12 4NZ. They claim to have over 5,000 5-star reviews and operate as a network of local mobile engineers.

What do reviewers commonly praise about Keytek?

Some reviewers praise the team for being prompt, efficient, and polite, noting that technicians often arrive ahead of schedule or exactly on time. Many customers highlight the friendly communication, clear explanations of the process, and the tidy cleanup left by the engineers after the job.

How can I contact Keytek?

To book an urgent locksmith, customers are advised to call 0808 169 8065, which will dispatch the nearest accredited locksmith within the 60-minute response window. For general enquiries or non-emergencies, the main contact number is 0808 164 2928, and emails can be sent to enquiries@keytek.co.uk.

What additional security services or advice does Keytek offer?

Keytek offers a complimentary free home security check as part of their locksmith advice services. They also provide security tips and advice on their website and onsite with customers to help protect homes from intruders.

What specific lock types or doors does Keytek specialise in?

The company specialises in uPVC door and window lock repairs, having over 25 years of experience in this specific area. They also handle professional fire door installation and maintenance services to ensure compliance with fire safety regulations.

How long has Keytek existed and what is its history?

Keytek has been established for over 21 years and was founded in 1997, positioning itself as one of the UK's largest and most trusted locksmiths with nearly 30 years of experience in the industry.

What are the contact terms and business details?

All calls to their number are freephone, and they state that calls may be recorded for quality control and training purposes. The business is registered in England under number 3695131 and operates under CAG(UK) Ltd.

What support and guarantee terms are actually stated?

The website mentions a guaranteed 2-hour response time for any service request, though the FAQ section specifies a 60-minute emergency response window for urgent situations. They also offer a dedicated account manager for commercial clients to provide personalised support.

What is the official website of Keytek?

The official website of Keytek is keytek.co.uk.

How is Keytek rated on Trustburn?

On Trustburn, Keytek has a rating of 4.9 out of 5 based on 374 reviews.

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M. Ojenge
Reviews 1

As a first-time customer of Keytek Locksmiths in Surrey, I was really impressed by how efficient and reliable the service was. They responded quickly, double-checked all the details, and delivered exactly what was promised. The technician was friendly, knowledgeable, and even had a great sense of humor while explaining every step of the lock change. He was tidy and cleaned up after himself, and the new lock is working perfectly. Highly recommended!

Aiden R
Reviews 1

I contacted Keytek Locksmiths in Surrey after my front door lock broke. The customer service agent was polite and clearly explained the call-out fee before I confirmed. I appreciated the reminder call ten minutes before the technician arrived. He was friendly and quickly diagnosed the issue, replacing the faulty part with ease. To ensure everything was secure, he even inspected the rest of the door and adjusted the hinges. It was a fast, efficient, and professional job. Highly recommended.

Pahoa
Reviews 1

Called Keytek Locksmiths in Surrey and had a great experience from the start. The woman on the line was very helpful and confirmed that a technician would arrive within the hour. Although the wait was slightly longer than estimated, they kept me in the loop with a call to let me know when he was just ten minutes away. He arrived promptly, got my door open, and resolved the issue in no time at all. The service was reasonably priced, and I was left completely satisfied with the quick and efficient job.

Ibrahim
Reviews 1

After getting quotes from several locksmiths in Surrey, I found Keytek to be the most affordable option. Tony arrived promptly, handled the job efficiently, and kept things straightforward. I’m really happy with the result and will definitely call Keytek again if I ever need lock services in the future.

Marchak
Reviews 1

We needed an urgent repair for a faulty lock barrel on our patio doors in Surrey. Keytek Locksmiths arrived right away and replaced the part efficiently, leaving the area tidy. Their service was reliable and professional, so I highly recommend them to anyone needing lock assistance.

Michael H
Reviews 1

Keytek Locksmiths came to the rescue in Surrey when my key snapped inside the workshop's high-security lock. The technician was incredibly prompt, arriving within fifteen minutes. They managed to open the door smoothly without leaving a mark on the lock. Truly first-class service.

Michelle
Reviews 1

Keytek Locksmiths did a fantastic job installing three new locks for me in Surrey. The process was swift, and the technician was polite, friendly, and made me feel completely at ease. Highly recommend them for their professionalism and trustworthiness—a truly perfect service.

Mark Everett
Reviews 1

I was really let down by Keytek Locksmiths in Surrey when I discovered they aren't actually local despite claiming otherwise. Since they are based in Dorset, it finally makes sense why their service charges are so high. Definitely something to keep in mind before hiring them.

Jeanne
Reviews 1

Keytek Locksmiths delivered exactly what they promised. Their team in Surrey was prompt, courteous, and put me at ease from the start by clearly outlining the work needed. They sorted out my door issue efficiently and without unnecessary drama. The cost was transparent and very reasonable for the quality of service provided. I’ve saved their contact details for the future and highly recommend them to anyone needing reliable lockwork.

Brown
Reviews 1

Keytek Locksmiths in Surrey delivered exactly what you hope for. The technician arrived promptly and was lovely to chat with, taking the time to clearly explain the issue with my lock. I appreciated the transparent options for the necessary repairs, and the work was completed swiftly. It was a relief to confirm that the door now opens and closes smoothly, giving me total peace of mind that my home is finally secure.

Hugh D
Reviews 1

Keytek Locksmiths in Surrey really saved the day when I snapped a key in my lock. They arrived at my place within thirty minutes, which was incredibly fast. The team was exceptionally polite, friendly, and professional, going above and beyond what I expected. I’m so grateful for their excellent service and highly recommend them for their brilliant work.

Wilde
Reviews 1

Keytek Locksmiths came to the rescue quickly when I got locked out of my Surrey home. As an 88-year-old, feeling stranded with my key still inside the lock made me feel quite vulnerable, so I was incredibly relieved by the technician’s speed. He handled the tricky situation perfectly, getting me back inside with ease. A truly reassuring service when you need it most.

Emma Whittingham
Reviews 1

After being locked out and waiting over two hours only to be told the van had broken down, I found Keytek to be a far more reliable choice. They arrived at my Surrey location in just 15 minutes. It’s clear why you should avoid the national companies that pull these stunts all the time.

Card
Reviews 1

I called Keytek after locking my keys in the van, and the team was incredibly helpful and understanding. Matt arrived promptly and handled the situation with great efficiency and expertise. He was knowledgeable and made the whole process smooth. I’ll definitely call Keytek in Surrey for any future locksmith needs.

S. Artis
Reviews 1

Keytek Locksmiths in Surrey delivered exactly what was needed. The technician showed up quickly and was incredibly courteous. He clearly explained the issue and presented practical solutions without pressure. It was refreshing to find someone who genuinely looked out for my elderly parents, avoiding any unnecessary costs. Honest, helpful, and reliable service.

Lazic
Reviews 1

I had a wonderful experience with Keytek Locksmiths. The technician who came out to repair the lock was incredibly polite and clearly explained exactly what the issue was. He got the job done quickly and did a great job. I’m very satisfied with the service and would highly recommend them to anyone in Surrey.

C. Aslett
Reviews 1

Keytek Locksmiths in Surrey truly delivered on their promise. I was impressed by how quickly they arrived at my door. The technician who freed my keys was not only skilled but also incredibly friendly and upbeat. Meanwhile, the phone support team proved to be courteous, well-informed, and efficient throughout the process. I would definitely recommend their services to anyone in the area.

Gloria E
Reviews 1

I had a fantastic experience with Keytek Locksmiths in Surrey. Kyle was punctual, polite, and handled everything efficiently. He took the time to understand my needs and offered solid advice on the best solutions. It was also great that he tidied up the work area afterward. Highly recommended.

Jean
Reviews 1

Keytek Locksmiths came to our rescue during a stressful moment when a neighbor collapsed and ended up double-locked inside. It was a challenging situation, but the locksmith sent from Surrey was incredibly professional, remaining calm and efficient while we were all in a panic. He got the door open smoothly and with minimal fuss. We would definitely recommend their services.

Pickard
Reviews 1

Keytek Locksmiths in Surrey delivered outstanding service. They arrived at my door just two hours after I made the call, which was incredibly fast. The technician was polite and highly efficient, but what I appreciated most was how he explained the situation and offered advice to help me avoid this issue in the future. Truly professional work.

D'all
Reviews 1

I was really impressed with Keytek’s service in Surrey. The technician arrived quickly and handled the job professionally, finishing everything without any delays. It was a solid experience from start to finish, and I wouldn't hesitate to recommend them to anyone in the area.

Adam
Reviews 1

After moving into my new place in Surrey today, I decided it was best to have the locks changed for peace of mind. The technician from Keytek arrived promptly and got the job done efficiently. He was polite and accommodating, making sure not to interrupt while we were busy carrying furniture in and out. I would definitely recommend their services to anyone needing reliable locksmith help.

Mike W
Reviews 1

Ryan was brilliant at diagnosing the problem right away and clearly explained the repair process before starting. He fixed the issue efficiently and took the time to show me that everything was working perfectly. I’m thoroughly impressed and will definitely use Keytek Locksmiths in Surrey again for future needs.

Boswell
Reviews 1

Keytek Locksmiths provided a truly excellent and speedy service in Surrey. Ben, who attended our call, was incredibly thorough and took the time to explain exactly what went wrong. He even gave us practical advice on what to do if the issue recurred and flagged that the door might be warped. As older customers, we really appreciated his patience and reassurance throughout the process. A big thank you to the team!

Guy
Reviews 1

I recently hired Keytek Locksmiths in Surrey for a lock change and was impressed by their speed and professionalism. The engineer did a fantastic job, going so far as to vacuum up after finishing. They were transparent about the process and costs from the start, and I am very satisfied with the high-quality work provided.

R. Tulett
Reviews 1

I’ve now called Keytek twice, and both times the service was excellent. The team answered the phone quickly and handled the call efficiently. The locksmith showed up right on schedule and completed the repairs without a hitch. Everything is working perfectly now, and I’d definitely recommend them for anyone in Surrey needing reliable locksmith services.

Annie J
Reviews 1

Keytek Locksmiths came through in a pinch! We were about to head away and needed the lock fixed quickly. The technician arrived right on schedule, and since they had the replacement lock in their van, it was done immediately. I really appreciated how tidy they left the place and how friendly and professional the service was throughout. Highly recommended if you need reliable locksmith help in Surrey.

Dave B
Reviews 1

After a break-in damaged my garage lock, I found Keytek Locksmiths via Checkatrade and had a really smooth booking experience, with excellent updates on when to expect the technician. The locksmith was professional and clearly explained the security options, advising on the best products for a full repair. I ordered the parts through Keytek, and the technician returned promptly once they were available to fit them. The cost was reasonable, and given the quality of service, I would have been happy to pay out of pocket even without insurance coverage.

Gowens
Reviews 1

Keytek Locksmiths in Surrey delivered exactly the kind of professional service I was hoping for. The team was courteous and friendly, and their knowledge really shone through as they sorted everything out efficiently. Highly recommend for anyone needing reliable locksmith help.

Burrows
Reviews 1

Keytek Locksmiths in Surrey provided excellent service during a stressful situation. The technician was compassionate, supportive, and discreet with the installation. The rapid response time and great customer care made a difficult experience much more manageable. Highly recommended.

Wood
Reviews 1

Calling Keytek Locksmiths in Surrey at 9:15 AM was a great experience; the operator answered straight away and confirmed a technician would visit that morning. I was pleasantly surprised when he arrived within an hour to fix my broken lock. The staff were polite and did a thorough job, making it easy for me to recommend their services.

Campbell
Reviews 1

Keytek Locksmiths delivered exactly what they promised. A professional arrived in Surrey well within the hour and had my lock sorted in just twenty minutes. The work was completed neatly, and the technician was both courteous and highly efficient. I have no hesitation in recommending this service.

Stephens
Reviews 1

Keytek Locksmiths in Surrey provided an excellent service. Tom was incredibly attentive, not only fixing the lock quickly and affordably but also showing genuine empathy regarding my limited mobility. It was reassuring to have someone who truly understood the anxiety of being bedridden and without proper security. Highly recommend their responsive and caring team.

Ball
Reviews 1

I had a great experience with Keytek in Surrey. The support team was attentive and managed to get a technician out to my location the same day. Liam arrived promptly, bringing a friendly and polite demeanor. He took the time to clearly explain the issue and its cause, then fixed the lock efficiently. I appreciate the professional service.

Phil
Reviews 1

Keytek Locksmiths came to the rescue in Surrey when I locked my keys in the car. They arrived remarkably fast, within half an hour of my call, and had the door open in just five minutes. I appreciated that the engineer explained every step of the process and didn't mind me watching. Plus, they clearly stated the call-out fee over the phone, so the final bill was exactly what was promised.

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About Keytek

Find your local 24 hour Emergency Locksmith. Keytek are the largest National Locksmith provider across the UK, call us today 0808 164 2928.