Based on 8 reviews
Kern & sohn is a German company based in Balingen, Baden-Württemberg, that specializes in scales, calibration weights, calibrations, and measuring instruments. The business has been operating since 1844, making it one of the oldest precision scale manufacturers in Germany. They offer over 5,000 products including laboratory and industrial scales, optical instruments, and Sauter testing devices. Their target audience includes companies, freelancers, and public institutions, with a focus on B2B sales rather than individual consumers.
The company operates a B2B online shop where customers can purchase equipment directly. There is no minimum order value required to place an order, though orders under €15 net plus VAT incur a minimum quantity surcharge of €15 net plus VAT. Customers can add items to their cart and complete the checkout process without any stated restrictions on the number of products per transaction.
According to the company's own website, they have been providing professional measuring solutions since 1844. This long history positions them as a family-owned enterprise with over 180 years of experience in precision weighing technology and modern measurement techniques.
The business is located at Ziegelei 1 in Balingen, Baden-Württemberg, Germany. This central location in a major German industrial region supports their logistics network for delivering products across the country and internationally. The address is also used for their physical operations and customer service interactions.
Customers can reach the company by phone at +49 7433 9933-0 or via email at info@kern-sohn.com. The phone line is available Monday through Friday between 8:00 and 17:00 hours. These contact channels are provided for general inquiries, order support, and technical questions.
The company offers a wide range of products including laboratory and industrial scales, calibration weights, and optical instruments. Specific categories mentioned include IoT scales, Sauter testing devices, and medical scales for clinical and nursing applications. They also provide specialized software solutions like BalanceConnection and EasyTouch for data management.
The website explicitly mentions that all products are sold under DAkkS-accredited calibrations and conformity assessments (Eichungen). This accreditation ensures that the measurement instruments meet high national and international standards for accuracy and reliability in professional environments.
The company provides comprehensive after-sales support including repair and replacement services for defective products. In warranty cases, repairs are performed directly by Kern or through authorized specialist dealers. Customers can also return products in their original packaging for a refund within the statutory period.
The company offers a 14-day right of withdrawal for online orders, allowing customers to return products if they are not satisfied. For returns, the customer must send the product in its original packaging at their own cost, while the company covers the shipping for necessary repairs or replacements under warranty.
Multiple reviewers on Trustburn praise the high quality and accuracy of the measuring instruments. They also consistently highlight the excellent customer service, noting that the team is always ready to assist with inquiries and resolve issues promptly. The positive feedback focuses on reliability and technical support rather than price competitiveness.
The company's own FAQ section addresses common questions about ordering, returns, and minimum quantities. It also provides links to software tutorials and service portals, showing a focus on self-service support alongside direct contact options for more complex technical issues.
The website mentions that they sell to companies, freelancers, and public institutions but explicitly excludes individual consumers from their sales model. This B2B focus is reflected in their product range and the terms of their online shop, which are tailored to professional users.
The official website of Kern & sohn is kern-sohn.com.
On Trustburn, Kern & sohn has a rating of 4.1 out of 5 based on 8 reviews.
Kern & sohn has official profiles on Facebook.
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I recently purchased some equipment from a company and I was quite impressed with the quality and accuracy. The customer service was also great, they promptly answered all my questions and provided the necessary support. I would definitely recommend them to others.
👍 I recently purchased some measuring instruments from Kern & sohn and I am extremely satisfied. The products are of high quality and accuracy. The customer service is also excellent, always ready to assist and provide support. I would definitely purchase from them again.
👍 I absolutely love Kern & sohn's products! They are of high quality and very accurate. The customer service is also top-notch, always ready to assist with any inquiries. I highly recommend them!
Kern & sohn is a reliable company that provides excellent products. I have been using their equipment for several years now and I am very satisfied with the quality and accuracy. The customer service is also great, they are always available to help with any questions or concerns. Overall, I highly recommend Kern & sohn for all your measuring needs.
Kern & sohn is a trustworthy company that provides reliable equipment. I have been using their products for a while and they never disappoint. The customer service is also excellent, always helpful and quick to respond. Overall, I am very satisfied with my experience.
I have been using Kern & sohn's equipment for a while now and I must say I am impressed. The quality and accuracy are great, and the customer service is excellent. They always respond promptly and help resolve any issues. Highly recommended!
I recently purchased some measuring equipment and I am quite impressed with the quality and accuracy. The customer service was also outstanding, they promptly answered all my questions and provided assistance when needed. I highly recommend this company.
😊 Kern & sohn is a reliable company with excellent products. Their customer service is also top-notch, always ready to assist. I am very happy with my purchase and would recommend them to others.
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KERN & SOHN GmbH – Ihr Spezialist für Waagen, Prüfgewichte, Kalibrierungen und Messinstrumente !