Based on 6 reviews
Advance Repair Service is a Monitor and Laser Heater specialist located at 652 Wilson Ln in Boone, North Carolina. They have been serving the High Country of NC since 1999 and offer sales, service, repairs, parts, and accessories for Monitor, Laser, and Portable Kerosene Heaters. The business operates under the domain monitorheater.com and provides both in-shop repairs and remote technician consultations.
The company offers a Technician Phone Consultation service where a technician with over 20 years of experience can assist with diagnosis and repair over the phone. This service is priced at $49 per hour, with weekend or after-hours appointments costing $59 per hour. Customers can schedule these consultations to get friendly and knowledgeable assistance without needing to visit the shop.
In-shop service and repair is available for Monitor and Laser Heaters with hourly rates starting at $59 per hour. Same-day appointments cost $79 per hour, while weekend appointments are also $79 per hour. A combined same-day and weekend service rate is $89 per hour, and customers can schedule same-day and weekend appointments.
Wick replacement for portable kerosene heaters is offered as a specific service, with a total price of $55 including the wick and labor. This price is noted as most inclusive, covering the parts and work required for the replacement. Customers can also purchase wicks and accessories directly from their web store.
The business serves areas including Boone, NC, Blowing Rock, Banner Elk, and Deep Gap. They provide same-day and weekend appointments for local customers and also assist those in areas without local technicians. Customers are encouraged to social distance when dropping off their heaters, and the shop operates with specific appointment protocols.
To get started, customers can use the contact form on their website to provide details about their heater issues or parts needs. They also offer expedited shipping and international shipping options for parts orders. The website includes a 'Find My Part' tool and a blog for useful information and updates regarding heater maintenance.
Reviewers frequently praise the technicians for being knowledgeable, professional, and efficient in diagnosing and fixing heater issues. Many customers note that the technicians explain the problems clearly and fix the heaters promptly, resulting in high satisfaction ratings. Some users specifically mention the friendly and courteous nature of the service staff.
Customers are instructed to keep the heater upright when transporting it to the shop to ensure proper function. They must also follow specific disconnection steps for the fuel line and flue pipe before dropping off the unit. The shop requires customers to social distance and does not allow them to remain in the shop during service.
The business accepts cash, credit cards, and checks with prior approval for payments. They offer free shipping within the USA, including Alaska, and also provide expedited and international shipping options. Customers can order parts directly from their web store using specific part numbers.
The website mentions that they buy and sell both new and used Monitor Heater and Laser Heater parts. They also purchase new and used heaters themselves. This allows them to offer a wide range of parts and accessories for various heater models.
The business provides a 'Lifter Pump' solution for customers whose tanks are lower than their heaters, preventing gravity feed issues. They also offer a 'CAP & PLUG' kit for fuel lines, which can be purchased in-store or online. These tools help customers prepare their heaters for repair or transport.
The contact form requests specific details such as the heater's make and model, the error code displayed, and whether the heater makes a ticking sound. Customers are advised to include as much information as possible to help the technicians diagnose the issue quickly and accurately.
The official website of Advance Repair Service is keepuswarm.com.
On Trustburn, Advance Repair Service has a rating of 3.8 out of 5 based on 6 reviews.
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Recently, I had to get my heater fixed and a friend recommended Advance Repair Service. The technician arrived on time and was very knowledgeable. They quickly identified the issue and fixed it. Now my heater is working flawlessly. I would highly recommend their services to anyone in need of heating repair.
I recently had the pleasure of working with a repair service technician from Advance Repair Service and I couldn't be happier with the results. The technician was professional, courteous, and took the time to explain everything to me in a way that I could understand. They fixed the issue promptly and now my heating system is working perfectly. I highly recommend their services.
I had a problem with my AC unit and contacted a local repair service. They were able to quickly identify the issue and fix it at a reasonable price. I was impressed with their professionalism and how efficiently they worked. Would definitely recommend their services.
I recently had my heating system repaired by Advance Repair Service and I couldn't be happier with the service I received. From start to finish, the technicians were professional, knowledgeable, and efficient. They fixed the issue promptly and now my heater is back in perfect working order. I would highly recommend them.
I recently used the services of Advance Repair Service and I must say I'm really impressed. The technicians were prompt, professional, and extremely knowledgeable. They quickly diagnosed and fixed the issue with my heater, and now it's working perfectly. I couldn't be happier with the level of service I received!
I recently used Advance Repair Service for a heating repair and I'm extremely satisfied with their service. The technician was friendly, knowledgeable, and efficient. They quickly fixed the issue and now my heating system works like new. I highly recommend their services!
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