I am giving two stars because I do get a response to my emails. And the responses are usually within a couple days. However, I have been living in my condo for 6 years and try to be a good neighbor. However, KDM Management appeal to the condo board and not the condo owners. I find most of their ...
I've written in before about how bad this company is to deal with. In fact, that's the only time I got a call from Alex, the condo manager. So I'm in writing in again because that seems to be the only time I get a call from them. There were never any calls to see how things were going with the condo...
Stay away from KDM! We ve had several unpleasant experiences with KDM, from rude staff answering phone calls to their managers ignoring emails and not taking action to our concerns. They just take money for condo fee but does not take care of the property well.
It has been a pleasure to have KDM as our management team at Station 33 phase 2 Stony Plain . Lu and his assistant Dawn are on the ball they return calls and manage the day to day operations well .I would highly recommend them and the whole team at KDM, If you are looking for a quality management co...
We have had KDM and specifically Nancy and Tammy look after our condo complex for approximately 3 years. They both have been very knowledgeable, efficient and professional. They (Nancy, Tammy and the management of KDM) have really cared about our condominium community. We have been very lucky as the...
Unlike the others who reviewed KDM, I have been thoroughly impressed. I am always able to get a hold of our building manager, and she is courteous and very knowledgeable about the bylaws and other aspects of the building. I don't often leave reviews for things, but seeing the many bad reviews for ...
This management company has been such an unpleasant experience. Because I have no control over which company manages me Condo, I'm unfortunately stuck with them. But I hope that people will take this review as a beware for their future condo purchases.
Dear KDM management team, It has now been 81 days since a leak occurred in my condo unit. There is still moisture and mold present. No work has been done. Would someone in a position of authority at your company please explain why It took 73 days for your company to submit a claim to insurance for t...
What an AWFUL management company to have to deal with. Having lived in numerous apartments run by different companies, i am confident in saying KDM has to be one of the worst. The lack of professionalism when dealing with their head office trickles down into dealing with their property managers.
If...
Nancy at KDM navigated our condo corporation through a very difficult insurance situation that was unprecedented. She single handedly saved our owners over $150,000 year over year because of her tireless work and experience in the industry. She worked for us as if she was an owner. Her assistant Tam...
They are horrible. We are constantly getting sewage backup in our basement and they refuse to properly fix it or install the necessary equipment to prevent it. They hired incompetent fence builders who built all the fences in the area wrong. They hired painters who oversprayed onto everything. Did I...
Can't stand dealing with our property manager at KDM. Should be able to email the Board directly. Our particular manager is condescending and thinks she knows everything. Going to rent out my unit in this complex soon...will definitely use a different company for that.
Ive been in contact with Nancy for the last year since moving into my condo, shes always been very quick to answer any questions or address any concerns ive had. She seems very professional and courteous.
To all realtor in the area: Don't ever work with unprofessional management company like KDM. I have dealt with them only once and will never do the same mistake. Very unprofessional staff.
It has been a pleasure to have KDM as our management company. Our property manager Paul has been great at providing guidance and leadership. Paul is one of the reasons I have stayed on my board for 2 years now. He works well with our group and is very knowledgeable .
Absolutely worst management company ever.Their contractors just walking in the door without knocking even breaking the chainlock on the door.And manager doesn't even give a damn about tenants .I will be moving out from this crappy building.And will never ever rent any unit affiliated with Kdm.
I am writing to say that KDM has some exceptional Property Managers and we are fortunate enough to have one of them! I work very well with her and her team and have no complaints. They are responsive to my/our inquiries and quick to action something that is urgent.
I encourage condo owners to g...
By far the most unpleasant management company I have ever resided under. The people were not very friendly and the rules they had established were outrageous.
I have had many frustrating experiences trying to get information for my clients from property managers over the years, but Nigel at KDM Management was very helpful to speak with a few moments ago and forthcoming with information. I felt I should take the time to leave a review since this is the sec...
They notified us of a parking lot cleanup on a piece of paper they gave every townhouse. Every vehicle had to be moved out of the way on a certain day. I moved my vehicle that day, but they didn't clean the parking lot. Instead 2 weeks later, with no notice they towed my vehicle and multiple othe...
This is the worst Condo Management company ever!!!!! I'm sad I have to give them a 1 when in actuality they deserve a 0!!! They do not follow up on any requests for repairs needed, but if you miss a payment they jump immediately to legal extremes. I'm planning to sell my condo that I've lived in for...
Our Condo Board hired KDM after firing our last property management company. Trudy presented KDM as a professional, friendly and reliable property management company and they have met all expectations. Our property manager, Robert, is easy to get a hold of and brings his experience to the table when...
I feel as though a lot of the poor reviews are based on a misunderstanding of KDM's role. As a board member, I have had the pleasure of working with Paul A (and his assistant Christina H) who has been nothing but an amazing resource. I have found all of his advice valuable - his knowledge, experienc...
Paul is great and patient and understanding and kind to everyone. Great Property Manager.
You'd think after so many poor reviews that the head honchos at the company would catch on. But I guess not. Just totally useless and utterly pathetic. I've read the reviews and can see I'm not the only one frustrated and at wits end with this joke of a company. Absolute goofs from the condo reps to...
I find the building managers to be very professional when dealing with owners and tenants
Great company to deal with, especially when it comes to condo docs.
So bad service , need carefully work with them! Stop pay condo fee ! They will work more fast! This is the worst company I had ever seen.collect condo fee on time every month !! Never missing once ,Dec,2017..12floors got Flooding at hillside estates.1year gone, still same! Always busy when you cal...
Bought a house here Called them for some reason very rude people and least helpful
Absolutely worst management company ever.Their contractors just walking in the door without knocking even breaking the chainlock on the door.And manager doesn't even give a damn about tenants .I will be moving out from this crappy building.And will never ever rent any unit affiliated with Kdm.
Terrible management company! Rude! They don't keep a building manager on site on a regular basis, and when they do, they are not reliable! Building is not clean, and if you call KDM they are not helpful whatsoever! Try getting an elevator key to move out... Good luck! They will also let maintainance...
I have been in our St. Albert condo for 6 years and have been on the board for 4 of those years. I am frequently at the KDM office on business and have always been treated in the most friendly and efficient manner by all the staff. Our manager Nancy Vuksa is extremely efficient, smart and always up ...
The lack of professionalism from Shannon is appalling! She accused me of lying and delaying work in my unit, among other things. Fortunately, because of people like her and the dishonest contractors trusted by KDM, I documented everything and have picture, text and video proof to dispel all of her a...
The absolute worst management. We had a water leak in our spare bathroom from our upstairs neighbors leaving the water on for hours. We have water damage to our wall. We left for a 3 week holiday and emailed management and said who to contact because they had our keys so someone can come fix it. I h...
Horrible thus far. We were told to call this company with any questions or inquiries.. I called the manager of the account several times with no call back after I had left messages- when I seldom got a hold of the assistant they knew none of the answers nor did they make the effort to find them. Whe...
I don't even want to give KDM one star but i have to in order to post it. I had damage to my property, it was clearly not caused by me as i took pictures as soon as i got home and sent them to KDM. They refused to acknowledge that it wasn't me as i wasn't even home and are insisting that i pay for...
KDM provided condo documents in a timely and efficient manner.
Absolutely the worst! Very rude and unprofessional staff, zero assistance and help in emergency situations. Never returning calls, answering emails selectively. No idea how come they are still in business
-This was a one star review but thdh finally did fix it. They did however ignore the personal property damage caused.
2 months ago a peice of siding fell off the building leaving a second piece hanging half off. They were notified immediately via email and they sent a return email noting 'we will...
This management company is completely incompetent. Not only do they not know how to answer their calls in a timely manner but they also fail to announce and communicate with owners about service work happening at their property which in turn conflicts with daily events such as the ability to be punc...
KDM and in particular, Linda Goodchild, have provided services to us since our development began in 1997. I have personally worked with KDM as a member of our homeowner association board, for the past 7 years.
Provision of A/P, A/R, monthly financial reporting services, and coordination with our ...
If you want a property management company that is unable to manage your property effectively by all means pick KDM. They will continue to find contractors that will escalate fees and contribute questionable work. Their incompetence is glaring and will consistently amaze you from not informing people...
They suck. They don't address issues at all. The onsite employees are never there and very lazy. The entire company basically only works hard at avoiding work. As a resident it's really difficult and frustrating. They have to be chased and hounded and they act like concerns such as damage to unit ar...
I have called 6 times over the past 7 weeks trying to get in touch with Cassandra Mathias and have spoken to her 0 times. I spoke with her assistant once and left voicemails every single other time.
I provide exceptional customer service at my place of work and expect it in return when i am speak...
Terrible organization. Cannot wait until out condo board finds anything but these guys to take over.
It has been very hard to receive the correct information via email or calling with KDM. I am very unimpressed with the level of customer service this management company has provided to both myself, and family members that are currently residents in my condo complex. I would recommend clarifying each...
Terrible company. Very rude. Does not respond to emails or voicemails. Called after hours emergency as water was flooding from the valves under my kitchen sink after a plumber of their choice was here. Was hung up on 6 times, was told a plumber was dispatched and a manager would contact me. None...
Well I live in a 1 bedroom basement suite, the heat is on full blast in my apartment and in the hallway. 10615 110st Edmonton's. It is the middle of April, can we have the heat turned off or lowered.
so far my experience with KDM is Excellent i believe that people within any company reflect its image & that s way it is very important to pick the right people to deal with customer especially if it is a service business & my experience with Sue Fiorillo is to the extrem professional especially in ...
Extremely poor communication borderline negligence!!
Property management companies can be challenging to work with because of the sheer volume of communication that runs through their office. Kristy at KDM has always been responsive, polite and fair to us as a vendor, and I have always felt that she is acting in the best interests of her clients. If y...
We had our own car towed from in front of our own garage. And missed a day of work.
We received no notice or warning that we were unable to have our car parked on our street. It s seems as if they don t care about their clients.
Poor communication.
I have lived at a KDM property for the past year and find it a well managed property. Reserves are great, appearance inside and out are great and I have always had a quick response from the team managing with any concerns I may have.
worst part about owning the condo is dealing with the manager we have deloris Phair. I've had to call her with issues and she sounds like she doesn't care about what your saying at all and half the tone doesn't take care of the problem you have. terrible company I wouldn't have bought this condo i...
I have been working for KDM for almost two years. Great company to do business with.Thanks Sue and Cassandra .Best regards Olympia contracting LTD.
These guys are scum.
I emailed about a plumbing issue and the account manager was so quick do disregard my complaints as if I was making it up. I hired a plumber to verify my findings so I could substantiate my complaints. I contacted KDM again and they had one of their guys come and investigate...
Still standing outside trying to find a way into my building as they changed all the fobs with no notice at all, no sign, no phone call, no email, nothing. Homeless with exorbitant condo fees best. Also Kdms emergency secretary repeatedly yelling we are working on it still does not let me know if i...
KDM is a great property management company and cooperates with Realtors in a friendly and responsive manor. When I call, I feel heard and issues are dealt with quickly. The place is ran well, I 'd recommend them without hesitation!
Had the horrible pleasure of dealing with these crooks.. stay away!
Worst management company ever. Will not return phone calls or emails. Won't stand behind what they say. Terrible customer service. Positive reviews must come from paid staff members. Do not use this company.
They are our Condo Property Managers. Their representative of our condo corporation and the president of the Board of Directors have consistently rejected any correspondence from me. All I am doing is pointing out deficiencies that should be addressed to 1) mitigate further damage to common propert...
I have nothing but good things to say about both KDM Management and the Manager that I deal with on a regular basis - Jon Krysler.
I've had many questions for him both as a resident and board member and he has been nothing but professional. He is extremely easy to talk to, always willing to hear...
I do throughly enjoy dealing with Shannon at KDM. Whether is it good news, bad news, or questions I may have she goes above and beyond and takes the time to explain. Property management is not an easy job. Is has alot of stressors and difficult moments, but the nice thing about dealing with KDM and ...
The absolute worst management company! The incompetence is mind boggling, the rudeness and condescension while speaking to anyone is unreal, if... you can get anyone on the phone or to return your calls. How this company is still around is a mystery and an even bigger mystery is why our condo board ...
I have dealt with KDM Management for many years and I have always received excellent customer service. Their document department has always been friendly and prompt every time I needed them. They are an excellent company!
KDM has managed our condo property for more than 5 years and we have been very happy with the service they provide. I am President of our condo board and I highly recommend KDM. Their staff make being part of the condo board easy: they manage the day-to-day inquiries efficiently, provide sound profe...
They yell at you because you call and ask why the waters off for the second time this week after they raise the condo fees.
Thanks KDM for throwing gravel and rocks down on top of the snow you left behind after coming by to clear the snow. Entire parking lot was untouched and left for residents to trample flat instead, making it extremely slippery.
Bought a house here Called them for some reason very rude people and least helpful
KDM Management (like all other companies) has had staffing issues from time to time, and they do deal with them. I have found them to be much more responsive than our previous property management company and they work hard to develop good relationships with residents. Paul Agnihotri has been helpf...
I find the building managers to be very professional when dealing with owners and tenants
My experience with KDM has been great!! I have always found them to very approachable, and quick to respond to my inquiries. My agents have been Paul, and now Shannon. I've dealt with other agencies at my other rentals, but none have helped like these 2!! Thanks again
Not happy, just about had my vehicle towed. there was NO signage in the apartment building and 81/2 by 11 inch papers attached to the plug in where the vehicle was parked. phone to discuss situation and hopefully prevent further issues... was told that "ample massive signage" was made available and ...
I got a phone call today addressing my concerns. I am very satisfied with their response to my comments on here. Taking back the 1 star..giving them a 3 (relationships prevail over time).
Our condo fees pay for a Property Manager and Mateinance person? What do they do? Seemingly nothing. Email communication is short and abrupt with little to no information. Property is never cleaned. Dirty lobby, broken glass.
Buildings 2430 & 2436 Guardian Road.
We have been using KDM for our management company in our condo complex for a while now. When we first moved into the complex, it was honestly very terrible service, if any at all.
They have since made some internal changes, and I can tell you the quality of service has increased exponentially.
...
Because I can't give them "0" out of 5, worst building I've lived in hands down throughout my 5 years in the city. Brand new building and they can't keep the elevator running for more than 3 months consecutively. Than when people puke in the elevator it takes them hours to contact someone to clean i...
In my many years on a condo board and having KDM as our property management company I can confidently say our property manager Nancy V. often goes above what is expected. Nancy must deal daily with the many emails or phone enquires or complaints. When a property manager has many buildings they are ...
I want to extend a heartfelt "THANK YOU" to the team of KDM Management for their hard work and dedication to improve our complex year after year. A dynamic & brilliant individual as Paul Agnihotri who is responsible for the overall performance at our complex. I found his goal is to "educate and ins...
I have an issue of my own that I will be discussing with KDM when I visit their office tomorrow. However, as I read the reviews, I am disappointed to notice that the company has taken the time to leave petty responses to disgruntled people. A response indicating a fake realtor or even explaining ...
I have lived in a condo managed by KDM for two years and have never had any problems them. Super professional and friendly staff!
I live at one of the properties that this company oversees in Edmonton (Paradise Village) and I don't know who they have handling our snow clearing but they do a terrible job. Since the freezing rain that fell last week they haven't put any sand or salt down to clear the ice and my wife, who has mob...
I would elaborate but it will get ignored just like my repeated phone calls and voicemails I ve left about issues with my condo.
Very poor management, My wife and I have been calling about our missing gate and crooked fence, its been a year and still no action, we have kids and we re very afraid that its not safe for them.
This is the worst management company we have ever had the misfortune of dealing with. Seriously thinking of moving as a result
By far the most unpleasant management company I have ever resided under. The people were not very friendly and the rules they had established were outrageous.
This company is not even close to be a managment company. Is a disaster, not responding... they didn't care for properties ! We owners paying them , so they KDM acording to LAW should work for Us, but they " KDM " have all in the as....., Im extremly disapoint , this company is a total disaster a...
KDM is one of the worst and most unprofessional Property Management organizations I have come across. As a licensed realtor I am shocked that the management team in the office permits it's professionals to stone wall condo owners, ignore communications and or simply treat Owners with a dismissive at...
Aside from boardwalk probably one of the worst management companies out there. When we moved in over a year ago we were told that the management company would give us a key to the elevator and have pads put up. When we phone for a key because it never showed up no one wanted to take responsibility f...
Doesn t answer calls or emails. Lied to us that they will call us back today and when we called at 3 o clock today on Friday told us they are closed now until New Years.
I typically post about my positive experiences, as I don t believe people take the time to do that enough. However, my experience with KDM management was so awful & unprofessional I had to say something.
I am moving out of my apt in a month and called with a few very simple questions. I was continu...
As a Realtor, I rely on support from property management companies to help facilitate the sale of my listings. I cannot say enough about the great support I have had from KDM Management. Quick responses to my questions and efficient ordering of condo documents have made it much easier for me to p...
This company deserves 5 Stars! I have read the reviews and I think that most individuals do not understand the ROLE of KDM Management & that the decisions (and condo fees) are decided by the condo board MEMBERS (which are the owners themselves). KDM represents the condo board and facilitates their w...
Our property manager has offered leadership, proactively driving a turnaround of our property, all the while maintaining sensitivity and offering perspective to the board. Using KDM has helped take our property to another standard of care. Thank you for your positive contribution, amidst these cha...
I called yesterday to ask if we still owe $988.00 with no one working because of Covid and a lady named Kimberly who I was extremely polite to told me I had plenty enough time to manage my money after one year... I have four children and my husband has alot of serious health problems and I am the on...