Kcms intelligent solutions

Kcms intelligent solutions is a Brazilian software company that has been operating since 1998, providing integrated management systems for food service businesses. The platform combines point-of-sale (PDV), delivery, inventory, finance, and fiscal modules into a single solution. It serves over 23,000 establishments ranging from food trucks to large franchise networks across Brazil.

The company's delivery system integrates orders from iFood, Anota AI, Goomer, and Alloy directly into a single kitchen queue. It also includes a proprietary app called Pedemais that operates without any commission or fee per sale. Additionally, the system handles phone and WhatsApp orders alongside digital menu requests to centralize all incoming orders.

Users can start using the platform for free with a trial period, and there is no credit card required to begin. The system is designed to help businesses reduce delivery taxes and improve operational efficiency by consolidating all sales channels into one interface.

The platform features a smart POS device that allows for direct sales and payments without the need for a separate computer, drawer, or cable. This device is compatible with three different payment acquirers, giving businesses the flexibility to choose their preferred financial partner.

The system includes a digital menu feature where customers can place orders directly from their mobile devices via QR codes. These orders are sent straight to the kitchen, eliminating the need for paper tickets and reducing manual data entry errors.

The kitchen display system (KDS) organizes production queues visually, showing real-time values, times, and status indicators by color. This helps kitchens manage busy periods more effectively by providing clear, at-a-glance information about each order.

The platform supports multi-unit management, allowing franchise owners to view consolidated reports and demand forecasts across all locations. It ensures that every unit operates under the same standardized system and reporting protocols.

The system provides real-time table mapping with live data on table values, duration, and status displayed by color. This feature enables restaurant staff to monitor the entire dining area efficiently during peak hours.

The platform integrates with various third-party services including Anota AI, Goomer, and Alloy to streamline order processing. It also supports integration with iFood and other delivery aggregators within a single central dashboard.

The system includes a dedicated central order hub for delivery that consolidates all incoming requests from multiple sources. This eliminates the need for multiple tablets and reduces the risk of misplaced or duplicated orders.

The platform allows for the creation of a proprietary delivery channel through its own app, which helps businesses retain customers and avoid paying commissions to third-party delivery apps. This feature is part of the broader delivery management solution.

The system includes a driver control feature that tracks delivery personnel and allows for distance-based delivery fees. This helps businesses manage logistics more effectively and ensure accurate pricing for delivery services.

The platform offers a balance between speed and stability at the point of sale, even during high-traffic periods. It integrates with comandas, tables, and scales to ensure a seamless checkout experience.

The company has been in operation for over 28 years, having served more than 23,000 establishments since 1998. This long history demonstrates a commitment to supporting diverse food service segments from small food trucks to large franchise chains.

The platform's financial module includes DRE (Demonstrativo de Resultado Econômico) and fiscal compliance features. This allows businesses to monitor the real cost of each dish and maintain accurate financial records.