Jouet Club

The seller who prepares orders is very fast and friendly, however the cashier does not even say goodbye and does not even respond when told.

We arrive with a reference view on the Web, and checked if available in this store: ah ben no ....
Plus, with a 5th purchase coupon for 30th purchase for the birthday of our chip: ah, either? Must go to the store where we made the card joueclub?
Not to mention the welcome: if I had been a dog in a bowling game, it was almost the same ...
Oh if the boss who explains that the central purchasing provides a catalog and he does not have the references requested (a disguise ladybug size 4/5 years) ....
Result we found at Maxitoys with a better welcome at the same price.
Thanks for nothing. If I could put 0 stars, I would do it.

Excellent ... Always on top ... Seller ... Toys ... Everything is there ... !!! ...

Paradise for children, disaster for parents .... We all find the staff is very good full rays prices are correct

Very well located but very expensive, you compare on a site like Amazon, there are items that have 30/40 more expensive, so very nice toys, but expensive

Staff very friendly and attentive. And involve animal associations and it is very appreciated.

Today I went to the store after choosing I go to the checkout and the ... The host cashed wallet and she just gave the impression that it was drunk talking to me.Not trading at all while that we spend money on the sign. Fortunately, the other employees are professional and welcoming.
there are all kinds of cool toys.

Il y a un toujours quelqu'un pour conseiller. Gros stocks de produits

Council, services and choice, I just regret the one who was in downtown Annemasse, very convenient.

Shop with a very complete choice, very pros sellers

I was wrong not to control the condition of the bag that my little girl wanted to buy. On returning home, we see that the bag is pierced at the level of a seam.
I go to the store to ask for an exchange. The cashier starts directly
to attack me, that she controlled the bag at the time of the sale and that he had nothing, that I am in bad faith, that it is my girlfriend of 3 years who shredded the bag (I will nicknamed rambo car bag bought at 12h, bag remained in the trunk of the car because destined for school, we ate on Annemasse until 14:30, bag still in the trunk, then we returned home 30 minutes from Annemasse then I took the 30 minutes to return to exchange the bag ... So in this time, without access, my little torn seams of the bag and the super experienced cashier found this normal and possible) ... I bring in the director who ends up making the exchange for a non identical product while treating me as being in bad faith. Meanwhile, the cashier is
allows me to insult myself in the eyes that I am a liar and that she works for years there. Madam, these years of experience have not allowed you to learn how to do your job properly, let alone respect the customer.

I'm old enough to be insulted and I expect more respect because of the hundreds of hard-earned dollars I spend at home.
It's just a shame this behavior and after, it's these same stores that will cry from the competition of e-commerce. Mr. Director, teach your salesgirl that you start by not insulting a customer.
In any case, your store will no longer see a cent from me. It may only be one, but this -1 added to others (especially when I read other comments), these are the ones that make the reputation of a local business.
For those who still want to venture into this store, check yourself by the state of the toys you buy from top to bottom because if you come across a damaged item once the case passed you will be insulted liar.
Not only is there e-commerce but in addition the region is no shortage of toy brands with a welcome more pleasant and a real respect for the customer.

Moreover, the toll has ended up costing me more than this bag and in addition I get insulted.

But I make it a matter of principle, we will never mess with my honor with a misplaced behavior of a simple cashier.
I have not finished telling this story yet ... Again and again ...

Good choice of toys.
Staff hyper available and helpful.

Dishonesty: upon returning a faulty toy from its first use, the store is unable to repair and replace it, and refuses to recommend it. He also refuses to reimburse him. In addition, the person in front of us received us very poorly. I strongly advise against because of the Sav.

Store very well arranged with competent and friendly staff. Perfect for the little ones who find their happiness and the adults who are well advised

A WONDERFUL AND EFFICIENT AFFORDABLE SERVICE AND AFTER SALES SERVICE
WHO PERFECTLY UNDERSTANDED WHAT A TRADE RELATIONSHIP IS

Toy store very well, staff is present to educate and friendly

Very well, always someone to advise or inform. Correct price

Cold reception, no help with gift packages, no more bolduc, nothing to encourage not to order on Amazon ...

I love bcp this store, staff very attentive to customers

Polite and professional staff on the recovery of Internet orders.

Problem with a relatively expensive toy and out of warranty to 3 days near. The manager showed understanding and took care of the repair with a smile. I recommend this store.

I needed to buy an unguided car for my niece and I was very well received and educated in this store by 2 friendly and professional sellers.
Prices are affordable.
I highly recommend.
thanks again

Friendly staff and I found what I wanted after traveling 30 kms

Very nice seller. Electric car products purchased as an exhibition model the store manager is 6 euros ready for a 250 euros model. Extraordinary how easily the store manager came to cry over the margins which apparently are less than 6 euros lollllll come just to get in the loustic. Maybe leave a small coin to pay for the electricity of this store or apparently they don't make money on their customers;) well done toys club, well done on the business side and have created a customer dissatisfied with playing club for a first purchase

The choice of toys is great. . But sometimes the price is not by appointment

Department store, many choices. Very nice staff and listening.

friendly staff and wide selection of toys at various prices

Department store. Lots of choice and at all prices.
The staff are super knowledgeable, present and very friendly.
Congratulations and continue

Just after paying a Walkie-Talkie at the cashier we noticed the price difference (20% more than the shelf price) and warned the cashier who refused to do anything. We then called the store manager who also refused to return it or refund due to the store 'policy'. Even showing them the wrong price tag at the shelf. They couldn't argue back with the facts but still didn't accept return or refunded the money. Very very unpleasant situation. 100% store mistake.

Quiet day ideal to buy the toys before day j ...... home at the entrance a lady answered me very helpful .... no tail in the box ..and the final we make you the gift papers .. ..nickel

lots of choice, don't hesitate to ask a seller for advice. Space available for gift wrap packaging, large free parking

Staff know well are work and all departments of the store

The happiness of my children. All games are available or on order. Responsive staff. We are going to have a happy Christmas.

Very good toy store. Unfortunately they do not take any gift cards.

Very charming sellers, bcp of choice and well placed. My favorite toy store.