Jones ford inc.

I ve had my explorer serviced at quick lane since 2016. Today I had an appointment for an oil change and maintenance check. I received confirmation of appointment the day before. When I arrived I was told appointments were not accepted for this type of service, even though one was made, and I received a confirmation. I was then told If I wanted to wait 3 1/2 to 4 hours they might be able to fit me in. Today was my last visit to Jones Ford.

Shout out to Jake, Josh and the service team! Greatly valued their honesty, efficiency and urgency they placed in getting my Ford Fusion running in 1 week after it had been bounced around between 3 other garages that had my car for over 2 MONTHS just trying to get the engine/rack and pinion replaced. I would highly recommend them for the care, knowledge and level of customer service they provide. Thank you!

EDIT: Sales process was the best ever---- service, not so much. Do Not expect Quick Lane to make your service quicker. If you can't request an oil change on their site, don't keep trying 3 or 4 more times... it doesn't allow that. You have to come wait in line with all those that don't mind waiting in line without a scheduled appointment.

Very fast and friendly. Pank answered all of my questions and was very professional and polite. I made my purchase in just over an hour and was treated very well.

Bryan Smith was so so helpful. Had just what we wanted. Stayed in touch with us about getting our new F250. We had visited several other Ford dealerships in SC with no luck. Their web site would say Just Arrived we would drive there and Nothing! Such false advertising on their part. But not Jones Ford. Highly recommend them. Very smooth truck buying experience. Thank you Bryan Smith and Jones Ford.

Bought my car from here last week. Excellent service and honesty. My car salesperson was amazing and not pushy at all. Ask for Wanda Murphy

If No Stars was an option I would select that. The service center is a load of waste your time and money. I spent days waiting for an oil change in the quick lane . Kept calling to see when I could pick it up and never received a call back. I finally drove in by UBER and I was still told that the service wasn t completed but would be in a few hours, then having to UBER home and wait some more. I also asked about completing recalls and was told I had to have an official letter from FORD saying to complete the recall, even though it showed on their screen that my VIN was due for the services! What? And when I got tired of waiting for the letter I called to just schedule the other services, was told no recalls appointments were available until March of 2022. If I didn t already own a Ford I wouldn t buy one from Jones Ford or service one there. I called Palmetto Ford, never having been there and they took me right away. Avoid Jones Ford at all costs. There is more to say but I am tired of writing this review.

Brought my truck in for a warranty repair and was assisted by Jake Brock, who went out of his way to ensure that (a) the item was addressed and repaired properly, and (b) he under promised and overdelivered on getting my truck back to me! It is rare that service folks take a personal interest in the vehicle, but this young man has a knack for making you feel like your problem is the most important one there. Very impressed and would not normally recommend a dealer service, but based on this experience, absolutely and without hesitation! Good Job Jake and Jones Ford!

1-1/2 hr waiting for oil change. Relaxing waiting area. Got to witness so many small men with big trucks attitudes. Lol!

The service department at Jones Ford is amazing. They are always helpful and I am always pleased from their customer service support to the actual technicians work. My advisor is Jake and he is amazing as well. He knew I was going out of town therefore rushed my car repair and kept me informed throughout the process. Thank you for all your hard work!